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Westside Lexus

Houston, TX

4.8
6,588 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,588 reviews

May 18, 2021

Consistently perform at a very high level. Agents go beyond what is required. Service department is the best i have ever experience. Will always own a lexus More

by NIRAMBER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
May 18, 2021 -

Westside Lexus responded

Thank you for the outstanding review and kind words about the service team here at Westside Lexus! We will be sure to pass your compliments along. Drive safe, and we hope to see you again down the road!

May 18, 2021

Fantastic experience from start to finish. From the Fantastic experience from start to finish. From the moment I walked in the door, until the time I left that day, everyone was super friendly and hel More

by williamw1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Westside Lexus responded

Your review fills us with pride! All of us at Westside Lexus appreciate the time you took to leave such outstanding feedback. It is our number one priority to deliver exceptional customer service, and we are thrilled to hear our staff was able to assist you so successfully. We especially love that they helped you drive home in the right car for you. It means a lot that our service stood out to you, and we wish you safe travels in your new ride!

May 18, 2021

Everything went well and smooth. Dealer was nice and went above and beyond to help get a car. Would come here again. Thank you for your help. More

by ONGT2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Westside Lexus responded

We couldn't be happier to hear that you had a smooth and seamless car buying experience with us, and we're grateful to have earned your business! We hope the new ride exceeds expectations and we look forward to the opportunity to work with you again down the road. Drive safe and thank you from all of us here at Westside Lexus!

May 18, 2021

We have purchased & leased many Lexus vehicles over the years. We keep coming back to Steve Machann due to his excellent service. The dealership is very nice. Everyone there is always very professional & More

by bebberdee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
May 18, 2021 -

Westside Lexus responded

Thank you for your confidence in Steve and Westside Lexus! We are grateful for your continued business and we hope you are loving your new car. Have a wonderful day!

May 18, 2021

It has been my pleasure to work with Steve Machan for over two decades. He is extremely knowledgeable, helpful and trustworthy. I appreciate the commitment to excellence exemplified by him and Westside More

by RICHARD.BROWN50
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Westside Lexus responded

Richard - We can't thank you enough! It's been a privilege working with you for over 20 years now and we're proud to have earned your loyal business. We will be sure to share your kind words with Steve and the rest of the team and, as always, we're excited to see you back with us at Westside Lexus next time!

May 17, 2021

Excellent service, from the minute you walk thru the front door until you leave. Greeted in professional manner. Joey was prompt to greet me and handled my transaction to my satisfaction The team More

by dianeodavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
May 18, 2021 -

Westside Lexus responded

Diane - we couldn't be happier to hear that you received stellar service during your visit to Westside Lexus, and congratulations on the beautiful new set of wheels! We hope it exceeds your expectations, and we look forward to the opportunity to work with you again down the road. Drive safe and see you next time!

May 17, 2021

The two salesmen I worked with were very helpful and patient with me in choosing a certified pre-owned Lexus. I would highly recommend Westside Lexus to potential buyers. More

by SANDRA28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Westside Lexus responded

Thank you for your recommendation of Westside Lexus! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Enjoy your ride and have a great day!

May 17, 2021

All were very courteous and professional. The financing took forever but was professional, as experience in car buying goes, it wasn’t that bad I’ve experienced worst More

by ST746
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer, Steve Davis
May 18, 2021 -

Westside Lexus responded

We appreciate you taking the time to post about your experience. I'm sorry if the process was not as seamless as anticipated but I am glad to see that our team was both friendly and professional. Thank you for your business!

May 16, 2021

Excellent, informed sales person. Beautiful showroom that is arranged so that we could see all of the cars in a short walk and no trouble More

by kvinta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Westside Lexus responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Safe travels and have a great day!

May 16, 2021

David Wasaff did a great job helping me find our next Lexus. He calls me every year on my birthday and always looks for the Lexus that fits our needs and wishes. More

by todd.bryant
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Westside Lexus responded

Todd - thank you for taking the time to leave us a review! We're delighted to hear that David and the team helped you find the perfect new ride, and we're glad we're living up to our standards of kindness and outstanding service. Thank you for doing business with Westside Lexus and see you next time!

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