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Westside Lexus

Houston, TX

4.8
6,587 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,587 reviews

June 01, 2021

This was a very easy and pleasant experience. Everyone was courteous and did everything to make my experience pleasant and without strife. I have nothing but good experiences at Westside Lexus. The peopl More

by beverly.laymon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Westside Lexus responded

Beverly - Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

June 01, 2021

Amazing. Danny Garza was wonderful. The easiest car buying experience I have ever had. Finance was very fast and easy. I would recommend to anyone. More

by Clamay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Danny and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you again down the road!

June 01, 2021

Just a fantastic experience. Jeff Margolis was wonderful to work with. No pressure. No hurry. His patience was remarkable. Just a great experience at Westside More

by mbritt96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Jun 01, 2021 -

Westside Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a seamless purchase experience working with Jeff. Drive safely, and we hope to see you back at Westside Lexus!

June 01, 2021

David was great to work with. He made sure we were pleased with our purchase. He took the time to let us look at different vehicles and was not “pushy”. More

by heye94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Westside Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. We will be sure to let David know his help was appreciated during your visit. All of us at Westside Lexus hope you enjoy the new ride! Take care!

June 01, 2021

Shannon George has been an excellent sales person. He went out of his way to offer support for me to understand the technology in my new Lexus. More than once he spent time to help me. I know I can call More

by SANDRA28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Westside Lexus responded

Thank you for the positive review, Sandra! We're so happy to hear that Shannon has taken such great care of you, and we appreciate you trusting the Westside Lexus team with your business. If there's anything else we can do for you, don't hesitate to get in touch. Safe travels!

June 01, 2021

I was very impressed with the assistance and attention to detail that Gary Cohen and Mary Margaret McGowan exhibited in ordering the car which I wished to replace my Lexus. They were so considerate and thou More

by Jan S . Greenspan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
Jun 02, 2021 -

Westside Lexus responded

Jan - Thank you for taking time to share this fantastic feedback about Mary, Gary, and our Westside Lexus team. We are so happy to hear that you had a fantastic car-buying experience and really appreciate you trusting us with this purchase. Safe travels in your new vehicle!

June 01, 2021

Desmond was very friendly and knowledgeable from start to finish. In my experiences with car dealerships, I have never had one that made the process smooth and worry-free. I was able to move at my own pace a More

by KETURAHMCCREE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
Jun 01, 2021 -

Westside Lexus responded

Thank you for the excellent review! We strive to make the purchasing process go smoothly for our guests, and it is fantastic to hear that this was reflected in your time working with Desmond. Drive safely in your new vehicle, and enjoy it! We hope to see you again at Westside Lexus!

May 31, 2021

Very accommodating and willing to pleaseMade everything Very accommodating and willing to please Made everything easy very quickly gave information and polite. Answered all questions and went above requir More

by beverly.laymon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
Jun 01, 2021 -

Westside Lexus responded

Thank you for trusting Westside Lexus with your business! We look forward to taking care of you in the future!

May 31, 2021

Friendly, knowledgeable associates, beautiful facility, great product! This is my 4th Lexus product. Did not even look around when I decided to buy a new vehicle. More

by melaniep318
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Jun 02, 2021 -

Westside Lexus responded

Melanie, we are delighted to have you as a customer! Thank you for choosing Westside Lexus, and for taking the time to share your excellent feedback. Enjoy your new car and we hope to see you again down the road!

May 31, 2021

EXCELLENT SERVICE. SUPERB CUSTOMER SERVICE. Ms. Mary and Mr. Merrell provided another GREAT EXPERIENCE from a repeated buyer at the same dealership. Ms. Judy also provided another GREAT finance experie More

by KT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Westside Lexus responded

This review made our day! Thank you so much for your enthusiastic support of our team - we're delighted to know we've been able to provide the outstanding customer care we strive for. We are sincerely grateful for your repeat business and hope your newest vehicle exceeds your expectations. See you next time, from all your friends here at Westside Lexus!

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