Westside Lexus

Professionalism, friendliness and treat you like part of the family. Highly recommended to friends and family. Previous customer, came back for the same professional service and the same salesperson the family. Highly recommended to friends and family. Previous customer, came back for the same professional service and the same salesperson More

Excellent service and courtesy. I have been a long-standing customer of Westside and have always enjoyed my experience there with toe sales and service personnel. long-standing customer of Westside and have always enjoyed my experience there with toe sales and service personnel. More

Excellent customer service and attentiveness to our needs and desires. Very helpful on educating us in the specific car functionality and unique features. I highly recommend them! and desires. Very helpful on educating us in the specific car functionality and unique features. I highly recommend them! More

The process was made seem less and sales and finance staff displayed understanding and concern about ongoing pandemic. Over all great experience.. This is my 4th Lexus and will be back for next one. staff displayed understanding and concern about ongoing pandemic. Over all great experience.. This is my 4th Lexus and will be back for next one. More

I have purchased Lexuses from Westside Lexus since 1990. I have used their Service Department for all scheduled maintenances. Jeffery Byers and Scott Bissonett have been my main contacts with Westside and I have used their Service Department for all scheduled maintenances. Jeffery Byers and Scott Bissonett have been my main contacts with Westside and have always treated me with courtesy and dealt fairly with me. I will continue using Westside for my automobile needs. More

Our salesman did a great job. He answered all of our questions we asked and showed us all of the models we were interested in questions we asked and showed us all of the models we were interested in More

I will never forget David Wasaff or Anil. They helped me beyond what I was coming in for. I’ll be back in 9 months beyond what I was coming in for. I’ll be back in 9 months More

Well organized and good service on our first lexus resulted in buying from you again. Location is easy to get to and service dept is great resulted in buying from you again. Location is easy to get to and service dept is great More

Our sales person Phillipe was very helpful and Also the financial manager ! Very friendly! They both stayed late for us to make sure we got what we wanted! financial manager ! Very friendly! They both stayed late for us to make sure we got what we wanted! More

Westside Lexus General Manager sucks. Salesman Edwar Westside Lexus General Manager sucks. Salesman Edwar Guerrero is among the best I have met at any Lexus dealership in the past 20-25 years. Defini Westside Lexus General Manager sucks. Salesman Edwar Guerrero is among the best I have met at any Lexus dealership in the past 20-25 years. Definitely 5-star! Finance Manager Nam Pham was also absolutely great. Definitely 5-star as well! They are the only reason I bothered to respond to this survey request. If it weren’t for Misters Guerrero and Pham I was deciding to go to Sterling McCall Lexus and had already contacted a salesman I knew there. Only at the last second as I was driving out of the parking lot did the jerk GM admit his judgement error and agree to the final offer I recommended. It was quite a fair deal for any other dealership in this region, especially since I accepted without negative comment a trade-in value that was a bit below market. We have been a Lexus family for more than 20 years, including at least two cars I previously purchased from Westside. The SUV I purchased this week makes us an exclusive Westside Lexus family, having bought both our current cars there. For two decades I have advocated Westside Lexus for friends and family near me. Never again. The jerk GM tried to prove his manhood by beating a loyal customer out of a few hundred dollars or so. It didn’t work but he almost completely destroyed the $58,000 buying experience at what had been my preferred Lexus dealer. I no longer agreed to the previous terms he refused and demanded that he further reduce the by price by a symbolic $500.00, just to be certain that he had to acknowledge my genuine displeasure. Additionally, I am removing from both cars the Westside advertisement/reminders such as license plate holder and keychain. They’ll go into the trash, along with any favorable referrals that may have developed in the future. Don’t look for me at Westside for any future purchase as long as you have a GM who values a few hundred dollars over a loyal 20-year customer. You really need to get this feedback to the owner, not just a sales manager or the GM. To borrow a phrase from messages the GM sent to us: “You just have to understand today’s market.” More