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Westside Lexus

Houston, TX

4.8
6,576 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,576 reviews

July 04, 2021

Is very attractive and well arranged. Our agent, Gonzo, was very courteous and informative. We were pleased with him and he answered all our questions. More

by cabarrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzo Jimenez
Jul 06, 2021 -

Westside Lexus responded

Thank you for posting about your experience working with Gonzo! We love to hear that he provided informative service so you could be confident in your purchase. Congratulations and safe driving!

July 03, 2021

Great experience. Enjoyed working with Steve throughout the sales process. More

by larryk0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Westside Lexus responded

We appreciate the stellar feedback, Larry, and we'll be sure to pass your compliments along to Steve for his great work! Thank you for choosing Westside Lexus, and safe travels!

July 03, 2021

Thorough, knowledgeable, courteous, not pushy, joyful, genuine, appreciative of business More

by jwarren14
Friendliness
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Westside Lexus responded

These are all the wonderful words we strive to live by here at Westside Lexus, so this review is music to our ears. Thank you for trusting our team with your business - we hope to see you again down the road!

July 02, 2021

This is my third time to buy from Westside - Jeffery & Charlie are awesome they keep in touch with me though out the years to be sure everything is okay - service department is easy to schedule, I can res More

by MICHALYN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Jul 02, 2021 -

Westside Lexus responded

Thank you so much for your loyal business! We love to hear that you can depend on Jefferey, Charlie, and the rest of our Westside Lexus team for excellent service. Safe travels in your new vehicle and we look forward to our continued relationship! Have a wonderful holiday weekend.

July 02, 2021

Jim in used sales and JT in finance are rockstars. Did in less than 24 hours what took others days. Professional and honest encounters with both More

by Jordan H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Westside Lexus responded

Jordan - thanks for dropping by to share your feedback! We're glad to hear that Jim and the Westside Lexus team are providing the pleasant and straightforward vehicle buying experience we strive to deliver. Come back again soon!

July 02, 2021

Jeff Margoles was awesome and willing to negotiate with the pricing. He went over all the information and gave a brief tutorial after I purchased my first new Lexus. More

by JESSESAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Jul 02, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with Jeff here at Westside Lexus, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

July 02, 2021

From start to finish this was an easy transaction that didn’t take a ton of time More

by Cdr2cdr4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Westside Lexus, and we hope that you continue to enjoy your new ride!

July 02, 2021

The dealership staff was very friendly and the salesperson I had spoke with, Merrel, was very helpful and got us what we wanted at a good price. More

by Mr. Ahmed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Westside Lexus responded

Thank you for leaving us a review, Mr. Ahmed! We're glad to hear that Merrell and the team were such a help to you. We appreciate your business and hope to have the privilege of serving you again down the road! - the Westside Lexus staff

July 02, 2021

Love the new building! Love the nice service waiting area. Love the professional, no pressure sales staff More

by btubuster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Margolis
Jul 02, 2021 -

Westside Lexus responded

Thanks for the kudos! We are delighted to hear you are happy with your Westside Lexus experience. Let us know how we can help again next time. Take care!

July 02, 2021

Excellent pricing and process. Staff was knowledgeable and forthright on technology, pricing and inventory Very easy to work with and followed through on all promises More

by TYLER.SWAIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck
Jul 02, 2021 -

Westside Lexus responded

Thank you, Tyler, for leaving Westside Lexus a review. We're thrilled to hear that you were taken care of and we wish you safe travels!

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