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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,015 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,015 reviews

December 03, 2021

Thoughtful, attentive knowledgeable,always helpful. This is the third Lexus I have purchased.. I love my car. More

by SDEWALCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
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Dec 03, 2021 -

Westside Lexus responded

It's fantastic that you rely on Westside Lexus for attentive and personalized care. We're honored that you purchase your Lexus vehicles from us, and we hope you continue loving your new car mile after mile!

December 03, 2021

Our sales representative, Desmond Johnson was very helpful and patient with all of our questions. He helped us locate the vehicle we wanted and we were able to purchase in about a week. My experience More

by Joy_8601
Price
Recommend Dealer
No
Employees Worked With
Marie Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Johnson
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Dec 20, 2021 -

Westside Lexus responded

I'm sorry to hear that your experience with financing did not echo the level of patience you received from the sales team. We want our guests to make any decision that best fits their needs, and I regret that we weren't more understanding about your choices. I will speak with the proper personnel regarding this feedback to reiterate the importance of remaining professional at all times. If I can do anything to improve your overall experience with our dealership, please consider reaching out to me directly. Kindly, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

December 02, 2021

Your service person Chris Nemoto and Finace JY are good. They have taken care of me. Put my license plate and sold my insurance. More

by Shen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Chris and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

December 02, 2021

Doy gracias a las personas que nos atendieron en especial a Edward muy profesional y amable a TG muy profesional con el manejo del financiamiento la verdad muy esposa y yo estamos muy agradecidos Gracias More

by adolforuiz48@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Westside Lexus responded

Nos alegra oír que le pudiéramos ayudar, Adolfo! Gracias por compartir y por poner su confianza en el equipo de Westside Lexus - le deseamos muchas millas felices adelante! Cuídale!

Dec 03, 2021 -

adolforuiz48@yahoo.com responded

Muchas gracias al personal tan amable que nos atendio en especial a Edwar tan profesional y amable nos hizo sentir en familia y el resto del equipo muchas gracias

December 02, 2021

Joey was very helpful. He offered about reservation for incoming stocks that I did and eventually purchased. More

by lakayreyes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Westside Lexus responded

It's wonderful that Joey was able to provide an informative and attentive buying experience for you! Thank you so much for choosing to work with Westside Lexus and we wish you all the best in your new ride. Take care!

December 02, 2021

Alex Owens the sales associate helped a lot to quckly find the right car we want. We are satisfied with their services. More

by lin40523
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2021 -

Westside Lexus responded

Thank you for the great review! We strive to deliver a seamless purchase experience, and it is excellent to hear that this was reflected in your time working with Alex. Drive safely in your new vehicle, and we hope to see you back again at Westside Lexus!

December 02, 2021

Good service, good collision team and courteous sales persons . Have bought 5 cars at Westside Lexus More

by John Jorda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Schloemer, Steve Conrad, Andrew Tran, Jeff Margolis
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Dec 03, 2021 -

Westside Lexus responded

John, thank you for the great review! We appreciate your continued support and are thrilled to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

December 01, 2021

I hear people talk all the time about sale, service, etc. on their cars and think they don’t come close to Westside Lexus More

by WARREN.SAVERY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2021 -

Westside Lexus responded

Warren, we are happy to have your confidence in our work here at Westside Lexus!

December 01, 2021

Tan was a very thorough and help sales person. I love the car I bought. He and Manuel in finance made it a smooth process. I highly recommend More

by Qkat1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tan Huynh
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Dec 02, 2021 -

Westside Lexus responded

Congratulations on your new car! We are happy to hear that you had such a great time working with Tan and Manuel on your purchase. Thank you for trusting Westside Lexus with your business!

December 01, 2021

The salesman and staff were great. Everything was explained in detail. Very impressive! I will be returning! More

by MARVIN.WHITE74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2021 -

Westside Lexus responded

Marvin, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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