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Westside Lexus
Houston, TX
6,562 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,562 reviews
July 15, 2021
Fantastic organization, From top to bottom every employee is very professional and service oriented. We look forward to a long-term relationship with Westside Lexus. is very professional and service oriented. We look forward to a long-term relationship with Westside Lexus. More
by GIFFORD0
Verified CustomerEmployees Worked With
July 15, 2021
Westside Lexus dealer is very appreciated. The staff is very nice especially the service of maintenance. We are very happy to have our second car of Lexus. very nice especially the service of maintenance. We are very happy to have our second car of Lexus. More
by Lisabhue2004
July 15, 2021
Excellent service. Everyone knows their jobs well. Everything about the care was throughly explained to me. Getting through the purchase process was very easy. I felt like I was a valued customer. Thi Everything about the care was throughly explained to me. Getting through the purchase process was very easy. I felt like I was a valued customer. This is my first Lexus. More
by dkurtz002
Employees Worked With
Louis Blackmon
July 15, 2021
Great service, really enjoyed the car buying experience. John my salesman was wonderful to work with . I was able to drive multiple cars and choose the right one for me and my family. John my salesman was wonderful to work with . I was able to drive multiple cars and choose the right one for me and my family. More
by DEANNA.WENDT
July 15, 2021
The service was exceptional and we were made to feel very welcomed. Keep their word as to meetings, phone calls and any other matter. Thank you and I will be back :) welcomed. Keep their word as to meetings, phone calls and any other matter. Thank you and I will be back :) More
by peggyconway
Employees Worked With
July 14, 2021
After four weeks of having my car they still had not registered my plates so I was unable to pick up the plates I’d ordered. Dealership would not return calls or emails. Awful service! registered my plates so I was unable to pick up the plates I’d ordered. Dealership would not return calls or emails. Awful service! More
by Larchinal5
July 14, 2021
Bought new car but did not have a good purchase experience as measured by the time and the amount of settings that are not set for me and has required phone calls and frustration and maybe a visit experience as measured by the time and the amount of settings that are not set for me and has required phone calls and frustration and maybe a visit back to the dealership. More
by jane.wood9
July 14, 2021
Awesome! Merrell did a great job helping me obtain my new GX! He is very courteous and professional. This is my 2nd GX and I have been very happy with the service over the years too. GX! He is very courteous and professional. This is my 2nd GX and I have been very happy with the service over the years too. More
by debbh63
Employees Worked With
July 14, 2021
Very helpful sales people but upper Mgt didn’t have all the answers. Tried to buy by phone but had to wait a while on paperwork the answers. Tried to buy by phone but had to wait a while on paperwork More
by thgai
Employees Worked With
July 13, 2021
I was very pleased with the service provided by John Loving, sales representative and Travis in explaining all the new “tools”in my new RX350. I am grateful there is also a written manual. Loving, sales representative and Travis in explaining all the new “tools”in my new RX350. I am grateful there is also a written manual. More
by eagreaves
