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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,001 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,001 reviews

December 12, 2021

I have a good experience with my business dealing online … Mr Owens had made the process very easy for me to complete my online purchase More

by cecilledy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such an outstanding purchase experience working with us. Drive safely in your new vehicle, and we will be sure to pass on the kind words! - The Westside Lexus team

December 12, 2021

Tim E. Is very knowledgeable and helpful! He made this process so seamless. Great Customer Service! More

by darrell9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Dec 13, 2021 -

Westside Lexus responded

Thanks for giving Tim a shoutout for being especially knowledgeable and helpful. We appreciate your confidence in our team, and we wish you many happy miles down the road. --The Crew at Westside Lexus

December 11, 2021

Very helpful, went over all different options, and worked to find the best fit for me More

by hayden.strobel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Westside Lexus responded

The Westside Lexus team always strives to go above and beyond so our guests go home happy. Thank you for the kudos and we wish you many safe and happy miles!

December 11, 2021

Everyone was helpful and knowledgeable. They made the experience of purchasing my car a pleasure. I can’t imagine a better experience More

by parnett0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Westside Lexus responded

Thank you for the excellent review! Treating each of our guests as a top priority is our goal, and we are proud to hear this was reflected during your visit. We appreciate your support and wish you all the best in your new ride! - Westside Lexus

December 11, 2021

Late responds to my inquiry, and the very push salesman, and he sound like he doesn't care I buy or not. More

by Sam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Owens
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2021 -

Westside Lexus responded

Sam, We pride ourselves on attentive, pressure-free customer care and I am very sorry that this wasn't reflected to you. I will be sure to discuss this with my team and ensure a more positive experience for our future guests. Again, it's hard to hear that we missed an opportunity to assist you. I would appreciate the chance to touch base with you directly if there is anything else I can help you with. Please consider giving me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

December 10, 2021

Great customer service from Chong from the moment I ordered my car till I received it this week. Great customer service from start to drive out. Thank you! More

by susdd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2021 -

Westside Lexus responded

At Westside Lexus, we believe in making every step of your purchase experience a positive one. It's fantastic to hear that Chong went above and beyond for you and ensured all was well up until the final moment. Our team was more than happy to assist you with your purchase, and we'll be here whenever you need us next!

December 10, 2021

This is my 4th Lexus. Love Westside Lexus and the Lexus vehicles!! Thank you Westside! More

by leago13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2021 -

Westside Lexus responded

It's always a joy to work with someone who is just as committed to the Lexus brand as we are! We're tremendously grateful for your loyalty to Westside Lexus, and we wish you many safe and happy miles in your new ride!

December 09, 2021

Alex is the best sales person i have met so far. he is very professional and nice, i had a very happy process for my new car purchase More

by yangyu27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2021 -

Westside Lexus responded

It's great Alex could provide a five-star service experience for you. Enjoy your new ride and thanks so much for choosing Westside Lexus!

December 09, 2021

My sales person, Doug Philippe, and ultimately the finance employee who took over my transactions were very helpful and my sales experience was smooth. My salesperson, in particular, offered very plea More

by patperryrivers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Westside Lexus responded

We are so pleased that you had an excellent purchase experience thanks to our awesome Westside Lexus team! It's great that Doug made sure you had a smooth transaction. Thanks for choosing Westside Lexus, and happy driving out there.

December 09, 2021

Louis and his team provided exceptional service through the buying process. I’m grateful for the experience. More

by cgalloway110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
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Dec 10, 2021 -

Westside Lexus responded

We're glad you had a pleasant buying experience from start to finish! Thank you for the incredible feedback and for reflecting on your visit - the entire Westside Lexus team is grateful for the support. Drive safely - and we hope to see you again down the road!

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