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Westside Lexus

Houston, TX

4.8
6,655 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,655 reviews

August 18, 2021

Very professional, knowledgeable and helpful staff. Nice building and location. Westside Lexus offered more perks than other lexus dealership. Very happy with our choice of Westside Lexus. More

by alexab
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

August 18, 2021

Their service after the sale is better than any dealer in town. The sales department was very helpful. This purchase was my third car from this dealer. More

by douglasnilsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Westside Lexus responded

Douglas, it is gratifying to hear that our team has given you a great experience both during and after your purchase! Thank you for choosing Westside Lexus and for leaving us a five-star review. We wish you many safe and happy miles in your new car!

August 18, 2021

Excellent service and quality product. Joey B. and Manny G. We’re very helpful and excellent customer service. Been a customer of Westside for 20 years and never had any issues. Always excellent customer se More

by larrylowers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Westside Lexus responded

We sincerely appreciate your kind feedback and loyal business, Larry. It means the world to us! Drive safe, and we'll see you again down the road!

August 17, 2021

Westside Lexus, including everyone on its staff, especially Mary Margaret McGowan and Chase Clements, is the most “top- notch” automobile dealership, and are the finest sales person and maintenance More

by jtompkins2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Westside Lexus responded

We can't ask for better feedback than this! It's wonderful to hear that Margaret and Chase made this your best car-buying experience yet and we truly appreciate your business. Thank you from everyone at Westside Lexus!

Aug 17, 2021 -

jtompkins2 responded

You’re more than welcome! Keep up the great work!

August 17, 2021

I have dealt with this dealership since 2007 and have always been treated well and with respect. The sales professional I dealt with was very accommodating and helpful More

by schicks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Westside Lexus responded

Thank you so much for your many years of business and support! We are delighted to hear that your recent experience was such a success and we really appreciate you commending our team. Safe travels from all of us at Westside Lexus!

August 16, 2021

Difficult to communicate with sales and finance people. Main number- no answer. Finance people- no answer absent. Called a dozen times, no answer. Who’s in charge. Many employees, few with ability to rea More

by gducote
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lurie Keener
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 31, 2021 -

Westside Lexus responded

I want to apologize for the trouble you've had connecting with our team. It's important that we're available to assist you with your automotive needs, and that we are responsive to your calls and I'm sorry your experience didn't reflect that. If you are still in the process of your vehicle search I would love to personally assist. Feel free to reach out to me directly. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 16, 2021

I have great experience with Westside Lexus. Mr Shannon treats me well he is very polite and helpful. I will recommend my friend and family Westside Lexus. Thanks for everything More

by parwindersngh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Westside Lexus responded

It means so much to us that you recommend Westside Lexus to your family and friends! Shannon will be delighted to hear of your compliments on his polite assistance. We're so glad you stopped in to make your purchase and we hope you enjoy the ride!

August 16, 2021

A clean and comfortable exhibition hall, a kind and polite greeting, a detailed introduction of each product, so that buyers can quickly find the car they need, is a very good car dealer, and it is wor More

by MATHEW HSU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
Aug 16, 2021 -

Westside Lexus responded

Mathew, thank you for taking the time to leave us positive feedback! We love hearing that you appreciated the warm welcome upon arrival and that our team was able to efficiently guide you through our inventory. We're thrilled that you'll recommend Westside Lexus and we look forward to working together again down the road!

August 15, 2021

Friendly and professional staff. Worked with Jeff Margolis and very satisfied with the experience. He was very knowledgeable about the vehicle and described every feature in detail. More

by Farhan Silat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Aug 16, 2021 -

Westside Lexus responded

Hi Farhan, thanks for the review of Westside Lexus! We're glad that you liked working with Jeff and that he was so knowledgeable. See you next time!

August 15, 2021

Chong was an amazing and friendly salesperson! She helped with every little issue we had and more. Would definitely go back to her for future purchases. More

by MARISSASUONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Westside Lexus responded

Marissa - We love to hear that Chong made your car-buying process such a success. Thank you so much for shopping with us at Westside Lexus! We look forward to working together again in the future.

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