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Westside Lexus

Houston, TX

4.8
6,558 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,558 reviews

August 16, 2021

Difficult to communicate with sales and finance people. Main number- no answer. Finance people- no answer absent. Called a dozen times, no answer. Who’s in charge. Many employees, few with ability to rea More

by gducote
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lurie Keener
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 31, 2021 -

Westside Lexus responded

I want to apologize for the trouble you've had connecting with our team. It's important that we're available to assist you with your automotive needs, and that we are responsive to your calls and I'm sorry your experience didn't reflect that. If you are still in the process of your vehicle search I would love to personally assist. Feel free to reach out to me directly. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

August 15, 2021

Friendly and professional staff. Worked with Jeff Margolis and very satisfied with the experience. He was very knowledgeable about the vehicle and described every feature in detail. More

by Farhan Silat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Aug 16, 2021 -

Westside Lexus responded

Hi Farhan, thanks for the review of Westside Lexus! We're glad that you liked working with Jeff and that he was so knowledgeable. See you next time!

August 15, 2021

Chong was an amazing and friendly salesperson! She helped with every little issue we had and more. Would definitely go back to her for future purchases. More

by MARISSASUONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Westside Lexus responded

Marissa - We love to hear that Chong made your car-buying process such a success. Thank you so much for shopping with us at Westside Lexus! We look forward to working together again in the future.

August 15, 2021

Very good experience just like my first purchase here Iam doing my next purchase and had a even better experience will continue to do business there. Very satisfied More

by Ray Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Rizvi
Aug 16, 2021 -

Westside Lexus responded

Thank you so much for being a loyal Westside Lexus customer! We are thrilled to hear that your recent purchase went smoothly and we appreciate you taking time to post a review. Safe driving and enjoy your week!

August 15, 2021

David was informative and very personable He made our David was informative and very personable He made our experience enjoyable and we are excited to be a part of the Lexus family Thank you The Cast More

by gloriacie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Westside Lexus responded

The Castillo Family, thank you for your business and for your kind review! We're glad that David was so knowledgeable and that he made your experience at Westside Lexus a positive one. See you next time!

August 15, 2021

I have worked with Mary Margaret for about twenty-five years and she is an outstanding representative for Westside. A a a a a a More

by KEN94
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Aug 16, 2021 -

Westside Lexus responded

We are proud to have earned your years of business and we will be sure to pass along your glowing feedback to Mary. Thank you and safe travels until we see you next at Westside Lexus!

August 14, 2021

The main reason we rate this dealership highly is because we had a very good salesperson in Steve Davis. He also was the salesperson for our previous car 13 years ago. He treated us very well. More

by cg1960
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Davis
Aug 16, 2021 -

Westside Lexus responded

We appreciate your loyal business and will be sure to pass your kudos along to Steve for his great work over the years! Safe travels in your newest ride, from all of us here at Westside Lexus!

August 14, 2021

Always professional and courteous interactions. Service department is helpful and straightforward with services needed and provided. Loaner vehicles are a huge plus. Waiting area is very nice. Entire proce More

by salasman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Westside Lexus responded

We strive to make the guest experience as pleasant and hassle-free as possible, so this review is music to our ears. Thanks for supporting Westside Lexus, and come back again next time!

August 14, 2021

All the staff are nice, friendly and professional but JLo was great. I don't remember the finance guy name but he was great also. Thanks for the service More

by SHAMICAS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Westside Lexus responded

Thank you for sharing your excellent feedback! We are grateful for your business and we hope to welcome you back to Westside Lexus in the future. Drive safely!

August 13, 2021

Desmond Johnson is awesome. He took time to explain everything to me and answered all my questions. Good customer service, very patient. He is the best. More

by NONYECN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson
Aug 16, 2021 -

Westside Lexus responded

We're so glad to hear that Desmond made your experience such a success! Thank you for choosing Westside Lexus - we hope to see you again down the road!

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