Back

Westside Lexus

Houston, TX

4.9
6,452 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

Filter Reviews By Type

Showing 6,452 reviews

August 26, 2021

John was amazing, he took the time and patience with buying my dream vehicle! I truly appreciate him for giving me the full Lexus experience!!! More

by TYJACK83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Westside Lexus responded

Thanks for the wonderful review and for your confidence in John and Westside Lexus! Congrats on purchasing your dream vehicle.

August 25, 2021

Excellent dealership. Have bought 2 cars from Westside and can highly recommend both their sales and service. The sales department is knowledgeable about the cars and carefully explains the features. Havi More

by Ebgoodwinco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
Aug 26, 2021 -

Westside Lexus responded

We are delighted to hear that you've had great experiences with both our sales and service teams! It means a lot that our service continues to stand out to you, and we will certainly pass along your thanks to Laura and the rest of the Westside Lexus staff. Have a great day!

August 25, 2021

Despite current low inventory, the experience was excellent and we were able to walk away with a car we love! Very professional and not pushy at all. Alex was transparent and straightforward with all More

by nicole
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Westside Lexus responded

It is great to hear that we had what you were looking for, Nicole! We will be sure to pass along your thanks to Alex so he knows his commitment to customer satisfaction was recognized. Enjoy the new ride and thank you for choosing Westside Lexus!

August 25, 2021

Thanks for giving me quality customer service Mark Solomon @ Westside Lexus. My purchase process went smoothly and I am definitely enjoying my new RX. Kind Regards, Dana W. More

by dlj2502
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech guy was knowledgeable and provided excellent customer service! Westside
Aug 25, 2021 -

Westside Lexus responded

Dana - we're so glad to hear that Mark and the Westside Lexus team were such a help to you! Thank you for trusting us with the purchase of your Lexus RX - we hope you continue to enjoy it for years to come. Safe travels!

August 24, 2021

Steve Machann explain to us the advantages of leasing. We discussed the Lexus national add and the discrepancies to reality. The process of selection, pricing, terms, delivery and possession fluid as expecte More

by hurtadolindar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Westside Lexus responded

We are thrilled that Steve, JT, and the team were so helpful and attentive throughout the purchase process! Thank you for trusting Westside Lexus with your business and for taking the time to leave us a review. We wish you safe and happy driving ahead!

August 24, 2021

The purchase of my new Lexus went perfectly! Everyone was very professional. The current inventory is low, however there was a suitable car available for purchase. More

by dworden_1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Westside Lexus responded

Congratulations on your new vehicle! We are thrilled that our team made the purchase process so smooth and seamless and we appreciate you stopping by to share your experience. Thank you from all of us at Westside Lexus!

August 24, 2021

I would highly recommend working with Jeff Margolis to purchase your next vehicle atWestside.. Lookng forward to do business with him again in the future More

by milen_298
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Aug 24, 2021 -

Westside Lexus responded

Thanks so much for your confidence in Westside Lexus! We're pleased that you loved working with Jeff. See you again next time!

August 23, 2021

Westside Lexus should be able to keep tract of exactly where their inventory is located. The sales person shouldn’t have to guess where the cars are parked. More

by Mcooper4940
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Westside Lexus responded

Thank you for allowing us the chance to earn your business. I appreciate this feedback and will speak with my team to address this issue. If there is anything further that I can do to assist you, please give me a call. James Breaux - General Sales Manager - 1 (281) 558-3030

August 23, 2021

The people are very friendly and the service is fast and professional. I had my financing in hand, and I was in and out in an hour. More

by jmquayhagen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Westside Lexus responded

Thanks for your great review and your confidence in Westside Lexus!

August 23, 2021

Dom and Merrell were an excellent team; Merrell was our first contact and performed the final delivery of the vehicle we selected. Dom did an incredible job introducing us to the options available, helping More

by noname_westside
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Westside Lexus responded

Thank you so much for posting about your time working Dom and Merrell! We really appreciate your feedback and are glad that overall you're a satisfied customer. Safe travels in your new vehicle! We hope for the chance to work together again at Westside Lexus.

...
229
...