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Westside Lexus

Houston, TX

4.8
6,695 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,695 reviews

August 27, 2024

Great place to do business and John loving, Homer and finance manager was great. I will buy more Lexus from them in the future. More

by JOHNCHUN1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Homer Hsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Westside Lexus responded

We're delighted to hear you had a great experience with John and the team at Westside Lexus! We look forward to assisting you with future purchases. Thanks for your support!

August 25, 2024

Excellent, fast service, transparency, knowledge, costumer focus,good customer service, the cars shown are the ones that have More

by rpb1711
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Westside Lexus responded

Thank you for highlighting the excellent service and transparency at Westside Lexus! We're glad to hear that our team provided a knowledgeable and customer-focused experience. We appreciate your support!

August 25, 2024

Tim Easterling was awesome and very knowledgable about the car !!!. He paid attention to detail We love our Lexus !!! Color is pearl white More

by nelomoore
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Westside Lexus responded

Thank you for sharing your experience! We're delighted to hear that Tim provided excellent service and attention to detail at Westside Lexus. Enjoy your beautiful pearl white Lexus!

August 23, 2024

Big selection of Lexus. My sale person is nice and friendly. Place clean restroom is clean More

by semphalla_pp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Westside Lexus responded

Thank you for the kind review. We look forward to seeing you again at Westside Lexus!

August 23, 2024

Alex was a great salesman. He was professional, knowledgeable, and expedited our purchase! If anyone I know is looking to purchase a car, I’ll send them your way! More

by CARLE1011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Westside Lexus responded

We're delighted to hear that Alex provided such excellent service at Westside Lexus! Thanks for recommending us, and enjoy your new car!

August 22, 2024

Couple pretty poor things about the purchasing process: The salesperson (Kim Jesse) refused to have the car delivered to my house because the people who do that are 'very busy' at the end of the month. Pl More

by —
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kim Jessee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Westside Lexus responded

Thank you for sharing your feedback. We apologize for the inconvenience and confusion regarding the delivery of your vehicle. This is not the level of service we aim to provide, and we'd like to address this issue further with you. Please reach out at your convenience so we can make things right. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 22, 2024

The salesman was courteous and helpful and so was the finance man l will recommend this dealership to my friends More

by ESTELLAMJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Parish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Westside Lexus responded

Thank you for the kind words! We're delighted to hear that our team at Westside Lexus provided courteous and helpful service. We appreciate your recommendation!

August 22, 2024

Lurie Keener: Terrible customer service. I had just bought a car there 2 WEEKS PRIOR and the original salesperson was out so I asked the manager to assign me someone else and unfortunately More

by —
Recommend Dealer
No
Employees Worked With
Ty Stanberry
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Westside Lexus responded

We apologize for the disappointing experience you had with our customer service. It's clear we fell short in meeting your expectations, and we're sorry for any frustration caused by this interaction. We appreciate your feedback as it helps us improve, and we'd like to discuss how we can make things right. Please reach out at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 21, 2024

Very professional people and quick process to get all paper work done. Excellent dealership to work with. More

by rodolfo.marin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Westside Lexus responded

Thank you for the kind words! We're delighted to hear that our team at Westside Lexus provided a professional and efficient experience. Enjoy your new vehicle!

August 20, 2024

I have worked with Alex Winnicki on several vehicles. Always makes it easy. Always nice to see a familiar face when I come in. More

by burkesmechanical
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're glad Alex makes each visit easy and enjoyable. We are looking forward to seeing you again soon!

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