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Westside Lexus

Houston, TX

4.8
7,016 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,016 reviews

September 20, 2023

This is my fifth Lexus. Lauren is the most knowledgeable sales person. i will return. More

by poepoh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Goldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Westside Lexus responded

We're touched by your terrific review! Thanks for choosing Westside Lexus time and time again--Lauren will be thrilled to hear her knowledge and expertise stands out. Happy driving in your 5th Lexus!

September 20, 2023

The sales person was helpful and knew the vehicle well. He was a pleasure working with. I would recommend the dealership because of the professionals working there. More

by rayburdm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Westside Lexus responded

We're delighted to know that our sales team at Westside Lexus was able to provide you with a positive experience. Your recommendation means the world to us, thank you! Safe travels in your new vehicle.

Sep 20, 2023 -

rayburdm responded

Thank you Westside Lexus well done.

September 20, 2023

Nellie was exceptional and really helped me with the purchase of my Lexus RX 350 More

by Bbgregory2
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nellie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Bbgregory2 responded

Nellie has such a nice personality

Sep 21, 2023 -

Westside Lexus responded

Thank you for sharing your terrific feedback about Nellie! We appreciate your business and we hope to see you again at Westside Lexus. Safe travels in your Lexus RX 350!

September 19, 2023

John was helpful, however when I see my trade in listed for 30,949 and I was only given 22,500 I don’t feel as if I received the most amount possible. I will definitely shop around on my next vehicle purch More

by tracymatkinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Westside Lexus responded

Tracy, we appreciate your feedback. It's great to know John was helpful during your visit at Westside Lexus. We understand the concerns about trade-in values and assure you that our team always aims for fair pricing based on market conditions and vehicle conditions. Thanks again for sharing!

September 18, 2023

Sales managers were the poorest that I've ever dealt with since this was the 4th Lexus that I've purchased. Arrogant and impersonal. Did not leave feeling that they cared less about me as a customer. Always More

by ISABELBENAVIDEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Chau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Westside Lexus responded

Isabel, I'm sorry to read about your experience with our sales managers. We aim for a high level of customer service and it sounds like we fell short in this instance. Your feedback is important to us as we strive to improve every aspect of the customer journey. Please feel free to reach out directly if you'd like to discuss this further or have any other concerns addressed. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

September 17, 2023

I have been doing business with Westside Lexus since 2007. My salesman & the departments have been incredibly helpful. More

by bcandley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Parish
Sep 18, 2023 -

Westside Lexus responded

We're so glad to know you've had great experiences with us since 2007! Our team at Westside Lexus is always here to help. Thanks for your continued support and trust in our dealership!

September 17, 2023

The purchase was smooth and effortless thanks to John. I highly recommend this dealership. It was a pleasure working with him. More

by tyoukhana
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Westside Lexus responded

We're glad to know your purchase was smooth and effortless! John will be pleased to learn of your high praise. Thanks for recommending Westside Lexus, we look forward to serving you again in the future.

September 15, 2023

Dealer financing is so shut. We don’t want to come in again anymore. Very best service in Houston. More

by angela.tang17
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Hai Do
Sep 18, 2023 -

Westside Lexus responded

I'm very sorry to see that you were not satisfied with your experience. If you'd like to discuss your visit further, feel free to reach out to me directly so that I can help. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

September 15, 2023

Great experience buying a car from Jay Brown! Very professional and easy to work with. A pleasant buying experience with no surprises. More

by waynemorin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Brown
Sep 15, 2023 -

Westside Lexus responded

Wayne, we're delighted to know that Jay Brown provided you with a great car buying experience at Westside Lexus. We appreciate your feedback and hope you enjoy your new ride!

September 15, 2023

Alex Winnicki was recommended to me to help with the test drive and sales. He did a great job. First test drive appointment was timely, as well as the follow-up when my husband came along. Alex was effici More

by bgillard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Westside Lexus responded

We're glad to know that Alex was able to assist you efficiently and effectively at Westside Lexus! We apologize for any discomfort experienced during the purchase process, and your feedback is valuable in our efforts to improve. Thanks for trusting us with your car's care - we'll be here when you need us!

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