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Westside Lexus

Houston, TX

4.9
6,848 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,848 reviews

December 15, 2024

I recently purchased a car from WESTSIDE LEXUS and had an exceptional experience. The staff (especially salesman AJ Rueda) was incredibly courteous, helpful, and attentive to every detail. They listened well More

by skthomason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Rueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Westside Lexus responded

Thank you for the glowing review! We're delighted to hear that AJ and our team at Westside Lexus provided such a smooth and stress-free experience. We appreciate your recommendation, enjoy your new car!

December 15, 2024

The staff is terrific, namely Chris Nemoto and Alex Winnicki! Truly professional, thoughtful and accommodating. More

by BJAPPELT19
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Westside Lexus responded

We're delighted to hear that Chris and Alex provided such a professional and accommodating experience at Westside Lexus! Thank you for sharing your positive feedback with us.

December 15, 2024

Very attentive and efficient. Love the car. Very disappointed in connecting the Lexus phone app to the car. Not thrilled with the price. More

by fcc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Westside Lexus responded

Thank you for sharing your feedback with us at Westside Lexus. We're glad to hear you love the car and found our team attentive, but we're sorry about the issues with the app connection and pricing concerns. Please feel free to reach out if there's anything we can do to assist further!

December 14, 2024

Working with Philippe at westside Lexus was so nice! He made everything straightforward and easy. He really took the time to explain things and I never once felt pressured or hassled. Very happy with my More

by MARGARETTOLMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Westside Lexus responded

Margaret, we're delighted to hear that Philippe made your experience at Westside Lexus so pleasant and hassle-free. Thank you for sharing your positive feedback!

December 14, 2024

It was a wonderful experience. The front Desk representative.The salesman David were awesome. The best for last Mr Sam Chau finance manager knew Exactly what it had taken to close More

by mrsml14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Westside Lexus responded

We're delighted to hear about your wonderful experience with our team at Westside Lexus! It's fantastic that David and Sam made such a positive impact on your visit. Thank you for sharing the love, and welcome to the Lexus family!

December 14, 2024

Polite salesman who apparently had other activities while dealing with me so I had to wait a lot. Trade it offer insulting so I had to take car to Carmax for $10K more than your offer. Car was prepared wel More

by STIERRON
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn An
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Westside Lexus responded

Stierron, thank you for sharing your experience with us. While I'm glad to hear about the positive aspects of your visit, I apologize for any inconvenience caused by the wait and trade-in offer. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

December 13, 2024

I am very happy with assistance in choosing my new car. The sales associate, Mary Margaret, is excellent. She led me to the right choice thanks to her patience and expertise. More

by B_CRANE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Westside Lexus responded

We're delighted to hear that Mary Margaret provided excellent assistance in helping you choose your new car at Westside Lexus. Thank you for sharing your positive experience, and enjoy the ride!

December 13, 2024

This is our 8th Lexus purchase from Westside and have found the dealership to be always professional and welcoming starting with the front desk receptionist, to sales to finance. More

by werun2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're delighted to hear that our team consistently provides a professional and welcoming experience. We look forward to assisting with your future Lexus needs!

December 13, 2024

I've purchased 5 cars from Doug Phillips at Westside Lexus and the all have been A+ experinces And in the finance dept, I have used Judy Patureau a few times now. She is very knowledgeble, attentive to More

by PSTACK15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Westside Lexus responded

Thank you for your continued trust in Westside Lexus! We're delighted to hear that Doug and Judy have consistently provided you with A+ experiences. We appreciate your support and look forward to assisting with any future needs!

December 13, 2024

Sinh Pham and Lewis Phan were amazing at finding me the car I want during such an inventory shortage. More

by LYNA RAI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis Phan
Dec 13, 2024 -

Westside Lexus responded

Lyna, we're delighted to hear that Sinh and Lewis were able to assist you in finding the perfect car at Westside Lexus. Thank you for sharing your experience with us!

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