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Westside Lexus

Houston, TX

4.8
6,692 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,692 reviews

October 10, 2024

Always very professional and interested in our needs. We have leased numerous vehicles over the years! Alex is the best!! More

by gwilley894
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Westside Lexus responded

Thank you for your loyalty and kind words about Alex and the team at Westside Lexus! We're delighted to know that our professionalism has consistently met your needs. Looking forward to assisting with more leases in the future!

October 10, 2024

Mr. Doug was wonderful, and Sterling in finance. I had such a wonderful experience that definitely changed my car buying experience in general. More

by cmen16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Westside Lexus responded

We're delighted to hear that Doug and Sterling made your experience at Westside Lexus a memorable one! Thank you for sharing, and we hope you enjoy every mile in your new car!

October 10, 2024

Mary Margaret is exceptional. I buy at this dealership because of her service. The person who explained the car to us was excellent as well. More

by doug. stewart0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Westside Lexus responded

We're delighted to hear that Mary and our team at Westside Lexus provided you with exceptional service, Doug! Thank you for choosing us, and we look forward to assisting you again in the future!

October 10, 2024

My salesperson was super amazing. Made me feel like she was working for me to get a deal done. More

by DHALE94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Westside Lexus responded

We're thrilled our team earned your confidence! It's wonderful that we could help get you a good deal at Westside Lexus. Safe travels!

October 08, 2024

Great customer service and all employees treat their customers with the respect that they deserve,also follow up after visit! More

by BARGANIER38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Westside Lexus responded

We're happy to hear about your positive experience with our team at Westside Lexus! Providing respectful and attentive service is our top priority—thank you for trusting us with your business!

October 08, 2024

Felt it was clean, professional, and efficient. What what I expected a Lexus dealership to be. More

by DRCHRIS8791
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Westside Lexus responded

Chris, thank you for stopping by to leave Westside Lexus a wonderful review!

October 07, 2024

My experience at Westside Lexus was very pleasurable. My salesperson Mr. Easterling was engaging and I never felt pressured at all. I chose a vehicle was then ushered into financing and was out in a nomi More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Westside Lexus responded

Larry, we're delighted to hear that Easterling and the Westside Lexus team made your experience enjoyable and efficient! Thank you for sharing this positive feedback with us. Enjoy your new vehicle!

October 07, 2024

Both Alex and Joey were very prompt with their responses. They kept us updated throughout the process, especially Joey. He was very professional and courteous during our two visits to the dealership. Unfortu More

by andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Westside Lexus responded

We're delighted to hear that Alex and Joey provided prompt and professional service during your experience at Westside Lexus. It's great to know they kept you updated throughout the process, even if you didn't get a chance to meet Alex in person. Thank you for choosing us!

October 07, 2024

I brought 30000 cash and Dom Thornton counted it and took my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to More

by ONYIKE.DAVID
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominic Thornton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nellie Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Westside Lexus responded

I'm sorry to hear about your experience with the cash discrepancy. This is certainly not how we conduct business, and I understand your frustration. Please reach out directly so we can address this issue promptly and ensure it gets resolved for you. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

October 06, 2024

I have always been impressed with the level of service and professionalism at Westside Lexus. When I stepped onto the showroom floor, I was pleased to see that the car I had called about was already prepa More

by Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Stanberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Westside Lexus responded

Kelly, thank you for your loyalty and kind words about our team at Westside Lexus! We're delighted to hear that Shannon George and Ty Stanberry made your experience seamless. Enjoy the Lexus RC 350, and we look forward to serving you in the future!

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