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Westside Lexus
Houston, TX
6,879 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,879 reviews
Verified Customer
February 22, 2025
Chong Lee is great to work with and makes the whole experience much easier and better. experience much easier and better. More
by Adam
February 21, 2025
He came in on his day off just to help me. He was very attentive and went out of his way to make my experience Easy He was very attentive and went out of his way to make my experience Easy More
by mdwadler
February 21, 2025
Brooke was an excellent salesperson, knowledgeable about every aspect of the vehicles and options. She kept me informed of status of vehicle delivery. Once vehicle arrived she spent time making sure I under every aspect of the vehicles and options. She kept me informed of status of vehicle delivery. Once vehicle arrived she spent time making sure I understood how to use all of the technology in the vehicle and followed up in a few days to check on how I was enjoying my new Lexus and sent additional tutorials on how to use all of the features. More
by arkorenek
Employees Worked With
Other Employees :
Wilbur Escobar has been my service rep on my previous Lexus and always did a great job.
February 21, 2025
I have been a customer of Westside Lexus for many years and certainly will continue! and certainly will continue! More
by bbnini57
February 21, 2025
Simply great service. Courteous and professional sales and service personnel. Special kudos to Jay Brown who went the extra mile to get my car ordered and delivered. Tha Courteous and professional sales and service personnel. Special kudos to Jay Brown who went the extra mile to get my car ordered and delivered. Thanks, Jay! More
by garywilmot235
February 20, 2025
Everyone we spoke to was courteous, knowledgeable, and friendly. It is always a pleasure to come to this dealership to get a car. friendly. It is always a pleasure to come to this dealership to get a car. More
by LDS2723
February 19, 2025
There aren't enough nice words to describe this entire team!! I keep buying/servicing my vehicles here and see that for the future too!!! team!! I keep buying/servicing my vehicles here and see that for the future too!!! More
by ksr1857
February 18, 2025
Buyers should be told in advance to unfreeze credit versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to wor versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to work as hard to sell vehicles. Also, don’t waste a buyer’s time if you can’t be competitive on a trade-in. Just say it in advance so the buyer can make a decision to get an appraisal from you or not. You should revise your survey to include “Maybe” or “Not Sure” as options to your question about recommending your dealership. I indicated Yes, but it’s a Maybe or Not Sure. More
by vkirila
Employees Worked With
February 18, 2025
Overall, my experience with Jay Brown was exceptional. He was knowledgeable, professional, and patient with me while I waited for my TX 350 to come in, keeping me updated on any changes pertaining to the He was knowledgeable, professional, and patient with me while I waited for my TX 350 to come in, keeping me updated on any changes pertaining to the vehicle. Thanks to Jay, I left the dealership feeling confident about my purchase and fully satisfied with my new car. I highly recommend working with Jay Brown if you're in the market for a Lexus! More
by ssanmiguel79
