Westside Kia

Tu sueño hecho realidad Quieres salir con un KIA, busca al señor ORLANDO BAEZ, para mi ha sido quien habhecjo realidad mi sueño de manejar un KIA, pues hizo TODO para wue sal Quieres salir con un KIA, busca al señor ORLANDO BAEZ, para mi ha sido quien habhecjo realidad mi sueño de manejar un KIA, pues hizo TODO para wue saliera con una sonrisa de felicidad y un Forte nuevecito.. El es muy eficiente y amable More

I've had several bad experiences with the "Service Dept" I've brought my car to get serviced three times over the last month. They keep telling me it's one problem and than another. They have changed several I've brought my car to get serviced three times over the last month. They keep telling me it's one problem and than another. They have changed several parts on my 2010 Kia Soul, but I'm still having issues with it. Some kind of purge valve problem,they changed it 2 times already. It's like they play a guessing game on what part it could be. I've told them to keep the car several days to test drive it, they assure me that it's ready after one day. I find my self having issues with the car after one or two days of driving it. I'm frustrated with there service department. Ontop of it they keep charging me every time I bring it in. They should own up to the fact that I've paid them a lot of money to fix something they reassured me was fixed the first time. Rick Hall has kept me here, his customer service is remarkable. It's sad to see the service team does not have the same quality of service. I would like for them too have a more specific way of pinpointing issues with vehicles(not the Guessing Game). The whole point of bringing my car to the Dealership is having the issues fixed right the first time( they are the so called " professionals"?). I wouldn't recommend the service department here at Westside Kia. I also had issues with a Kia Sodona I purchased here, I had to eventually trade it in after several issues that the service department couldn't get right the first time. More

Suck of integrity and dishonesty I have been fooled by the dealer's sale manager twice within a week. The sale manager and I negotiated on the price for a 2017 Kia Sorento over the ph I have been fooled by the dealer's sale manager twice within a week. The sale manager and I negotiated on the price for a 2017 Kia Sorento over the phone and came to an agreement that I would paid out the door for that vehicle for X dollars. When I came to the dealer to finish up the paperwork and found out that they tricked me. According to the paperwork, the price that we agreed before is not out door price, but it is a a selling price without tax fee, license fee, etc... The next afternoon, the sale manager (same one who I dealt with) texted me said because almost the end of the month, he is willing to bring the price down, he offered me another price X (this time is out the door price included my trade in vehicle), i rejected the offer and made my final offer price Y to him, then based on his text "come get your sorento, you have a great deal" after he received my text final offer. Next evening I came to sign paperwork, and again based on the paperwork, I need to pay the amount that he offered (not the amount that I offered and agreed by him and I even showed him my the text messages). Before I walked out of the dealer building, I shook his hand and told him that you have wasted my time, his replied was "you are also wasted my time". Over all, not to waste your time and money to do business with them (especially with the sale manager who I dealt with). They are dishonest, not a deal keeper, broken promises, not trust worthy. More

Service SUCKED We made an appointment for 10:00 AM - I don't know why. I don't think they touched our 2013 Sportage until 1:30 or so. They said the diagnostic woul We made an appointment for 10:00 AM - I don't know why. I don't think they touched our 2013 Sportage until 1:30 or so. They said the diagnostic would take an hour and they would call and let us know. THAT DD NOT HAPPEN!!!! WE CALLED AT 12:30 and then the receptionist told us our "service guy, Rick was at lunch and would be back at 2:30". We finally spoke to someone and they said our car had "lean intake" issues - NOT COVERED UNDER WARRANTY - and the car would be ready at 3:00. They called us at 2 and said - NO NO NO - it's a whole different issue. WORST SERVICE EVER!!! THEY DON'T CARE AND ARE BORDERING ON FRAUD. More

Sales sucks Walk in one late night and started talking to the first salesman I seen. Gave him all my information and ever time I need to get an update I had to ca Walk in one late night and started talking to the first salesman I seen. Gave him all my information and ever time I need to get an update I had to call everyday. After almost a week and talking to a manager he told me he would see what's going on and call me back...and never did. After going through the weekend I finally got in contact with the manager he really didn't have an update... their communication sucks. More

Horrible Service First, they didn’t have my car ready for delivery when promised. They gave me a loaner car with a bad tire that blew out on me after about 20 miles. T First, they didn’t have my car ready for delivery when promised. They gave me a loaner car with a bad tire that blew out on me after about 20 miles. They broke the antenna that they had previously fixed, and never ordered the part to fix it. They sent me home with a vehicle that did not pass the state inspection, and basically said oops. Then after 3 months and 1 oil change, my engine locks up due to sludge build up. Even though the warranty would not cover this because it is due to poor maintenance (before I purchased the car), Westside Kia says that it is my responsibility because I did not purchase a warranty. They did not properly inspect my vehicle before selling it or delivering it. They also did not properly inspect the vehicle they gave me as a loaner. I am very disappointed that they refuse to stand up and take responsibility for their poor service department. The service manager actually stated that he cannot possibly be responsible for every vehicle that comes in! More

Spoke with internet rep and she wasn't able to help I spoke with internet rep and she wasn't able to help. I asked her to get me a price on my trade-in for a 2016 Sorento and she kept pushing that asid I spoke with internet rep and she wasn't able to help. I asked her to get me a price on my trade-in for a 2016 Sorento and she kept pushing that aside. She lost my business since I purchased a fully loaded 2016 from Fredy Kia. More

Soul still not fixed I have taken my Soul in 3 times for the same issue (very rough downshifting when slowing and braking). First visit, they determined the brakes were fi I have taken my Soul in 3 times for the same issue (very rough downshifting when slowing and braking). First visit, they determined the brakes were fine. (Yes, they were, but that was not the issue!) second visit resulted in a new transmission, but did not solve the problem. The result of the third visit is that "the official position of the dealership is that there isn't a problem." The car handles markedly different from the way it did several months ago. It does not feel safe. Even my granddaughter notices, and she doesn't want to ride in it. And you do nothing. So, Kia, I'm guessing that it is perfectly ok for your wife or child or grandchild to drive or ride in an unsafe car. Want to buy one? I'll sell you mine. More

I took my car for a recall and left the dealer with a kick in back bumper. Management refused to take any responsibility of their acts. They alleged that my car was damaged before service but, they have kick in back bumper. Management refused to take any responsibility of their acts. They alleged that my car was damaged before service but, they have no prove of that because they did not noted on the inspection sheet. My mistake was not inspected my vehicle when service was completed thinking I was making business with honest people. Westside chevrolet has the worst customer service they don't even say "hi" unless you say it, this is how bad they are. I do not recommend any body to have or visit this place for your car service. More

I have had to use this dealership for parts since we live in katy but this one man has been unfriendly and nasty every time i have visited the dealership. I honestly think he has a problem with women and tr in katy but this one man has been unfriendly and nasty every time i have visited the dealership. I honestly think he has a problem with women and treats them badly. On my last visit the service person i dealt with after talking with Able was great and made a bad situation better. I would not recommend anyone deal with the parts department. Myself i have decided to drive down Katy Freeway and use the next Chevy dealer for all of my parts needs. More