Westside Kia

Darin on service side was great! Explained everything clearly. Techs also did a great job and left my car clean once they were done. Getting through to someone via phone is a nightm Explained everything clearly. Techs also did a great job and left my car clean once they were done. Getting through to someone via phone is a nightmare, but happy to have received great customer service once I was actually there. More

Great sales experience, beautiful new clean building, a quick easy straight forward process as a whole. quick easy straight forward process as a whole. More

Good deal with my K4. Thanks to Anthony, a great guy, with fast and clear negotiation. Thanks to Anthony, a great guy, with fast and clear negotiation. More

Chuck Smith in service was great. Other dealership I normally go to (closer to me) was going to keep my car for several days to xxxxx and more days to repair. Chuck and Richard(the ma Other dealership I normally go to (closer to me) was going to keep my car for several days to xxxxx and more days to repair. Chuck and Richard(the manager) helped me get everything done quickly. A couple of hours to assess on one day and one day to fix the issue after part arrived. I was driving my car that day. I will be coming back to this service dept. More

Service was awesome just waitong to get windows tinted. Great service thanks Ali for being so helpfu. Great service thanks Ali for being so helpfu. More

Helpful and pleasant when making my service appointment and Chuck is very professional and great and Chuck is very professional and great More

Great experience. Used there shuttle to drop me off at my house while they finished the work. They also detailed the car when they were done, which was an unexpected Used there shuttle to drop me off at my house while they finished the work. They also detailed the car when they were done, which was an unexpected bonus. More

This is all about Rick Hall. Superb customer service. Purchased a new Isuzu NRR Truck Superb customer service. Purchased a new Isuzu NRR Truck More

I came to Westside Kia with a pre-approved check from my credit union and made it clear from the beginning that I did not need dealership financing. Despite this, I was repeatedly asked to complete a credit credit union and made it clear from the beginning that I did not need dealership financing. Despite this, I was repeatedly asked to complete a credit application and provide my Social Security number. I declined multiple times, as it was unnecessary for my transaction. After standing firm, I was eventually told it was not required, which raised concerns about why I was initially told it was mandatory. Additionally, my credit union check was initially rejected because the required verification number was not obtained before processing. This caused unnecessary delays and frustration that could have been avoided with proper attention to detail. While I do love the vehicle I purchased, the financing process felt disorganized and, at times, unnecessarily pressured. Experiences like this can be especially concerning for customers who may not be familiar with financing procedures or who rely on the dealership for clear guidance. I hope management reviews these practices to ensure greater transparency and professionalism for all future customers. More

Service was for a factory recall that happened last year. Parts were not available for a while. Parts were not available for a while. More