Westside Kia

Don't stand by Warranty My ac went out in my 2015 Kia Optima last week. I called an made an appointment at the service department and had an appointment this morning. I have My ac went out in my 2015 Kia Optima last week. I called an made an appointment at the service department and had an appointment this morning. I have had my car only one year with 35K miles on it. After the service department looked over my car they stated that my ac repair was not covered under the warranty. Now for a reminder, Kia has a 60K bumper to bumper warranty! I was told that a rock had put a hole in my ac condenser and that the part and labor would not be covered under my warranty. The part cost $575 and labor would run me over $500 +. I told them not to do the repairs, and I would pick my car up. I was then informed that I would have to pay $150 fee to the service department for looking over my car, which again is under warranty. When I went back to pick up my car my son took me back to the dealership. I informed the service clerk I was not going to pay the $150 fee because my car is under warranty. We asked for the General Manager, and instead they called in the Service Director, Mark Alder. Mr. Alder informed us that the ac condenser would not be covered under the warranty, because I has a car owner had damaged my own car!! Imagine that, I damaged my own ac so that I could drive around Houston in this weather with no cold ac!! The service department REFUSED to show me the hole and the damage that was made by the rock. Funny how you are blaming my repairs on a rock, but won't prove it to the customer!! The service department is very unprofessional along with the management at Westside Kia. They will not honor their warranties has I found out today. Even the General Manager would not come out to what all the ruckus was about with his employees yelling at a customer. Very unprofessional dealership in all areas of management. I called the corporate office for KIA after we left the dealership and got nothing but apologies from the corporate customer service department. I am still waiting on a phone call back from the corporate office. Needless to say, I will be trading my car in for another car maker. Business's need to understand when they warranty their products, they need to stand up and do the correct thing! Take care of your customers, because we can make or break your business! By the way, this was my second vehicle that was purchased through KIA, but you won't get another dime of mine! #westsidekia #kiaoptima #katy #kiakaty #kiawarrantiesnogood #kiafruad #kia #kiaconsumerreports #kiabbb #kiawarranty More

Tu sueño hecho realidad Quieres salir con un KIA, busca al señor ORLANDO BAEZ, para mi ha sido quien habhecjo realidad mi sueño de manejar un KIA, pues hizo TODO para wue sal Quieres salir con un KIA, busca al señor ORLANDO BAEZ, para mi ha sido quien habhecjo realidad mi sueño de manejar un KIA, pues hizo TODO para wue saliera con una sonrisa de felicidad y un Forte nuevecito.. El es muy eficiente y amable More

I've had several bad experiences with the "Service Dept" I've brought my car to get serviced three times over the last month. They keep telling me it's one problem and than another. They have changed several I've brought my car to get serviced three times over the last month. They keep telling me it's one problem and than another. They have changed several parts on my 2010 Kia Soul, but I'm still having issues with it. Some kind of purge valve problem,they changed it 2 times already. It's like they play a guessing game on what part it could be. I've told them to keep the car several days to test drive it, they assure me that it's ready after one day. I find my self having issues with the car after one or two days of driving it. I'm frustrated with there service department. Ontop of it they keep charging me every time I bring it in. They should own up to the fact that I've paid them a lot of money to fix something they reassured me was fixed the first time. Rick Hall has kept me here, his customer service is remarkable. It's sad to see the service team does not have the same quality of service. I would like for them too have a more specific way of pinpointing issues with vehicles(not the Guessing Game). The whole point of bringing my car to the Dealership is having the issues fixed right the first time( they are the so called " professionals"?). I wouldn't recommend the service department here at Westside Kia. I also had issues with a Kia Sodona I purchased here, I had to eventually trade it in after several issues that the service department couldn't get right the first time. More

Suck of integrity and dishonesty I have been fooled by the dealer's sale manager twice within a week. The sale manager and I negotiated on the price for a 2017 Kia Sorento over the ph I have been fooled by the dealer's sale manager twice within a week. The sale manager and I negotiated on the price for a 2017 Kia Sorento over the phone and came to an agreement that I would paid out the door for that vehicle for X dollars. When I came to the dealer to finish up the paperwork and found out that they tricked me. According to the paperwork, the price that we agreed before is not out door price, but it is a a selling price without tax fee, license fee, etc... The next afternoon, the sale manager (same one who I dealt with) texted me said because almost the end of the month, he is willing to bring the price down, he offered me another price X (this time is out the door price included my trade in vehicle), i rejected the offer and made my final offer price Y to him, then based on his text "come get your sorento, you have a great deal" after he received my text final offer. Next evening I came to sign paperwork, and again based on the paperwork, I need to pay the amount that he offered (not the amount that I offered and agreed by him and I even showed him my the text messages). Before I walked out of the dealer building, I shook his hand and told him that you have wasted my time, his replied was "you are also wasted my time". Over all, not to waste your time and money to do business with them (especially with the sale manager who I dealt with). They are dishonest, not a deal keeper, broken promises, not trust worthy. More

Service SUCKED We made an appointment for 10:00 AM - I don't know why. I don't think they touched our 2013 Sportage until 1:30 or so. They said the diagnostic woul We made an appointment for 10:00 AM - I don't know why. I don't think they touched our 2013 Sportage until 1:30 or so. They said the diagnostic would take an hour and they would call and let us know. THAT DD NOT HAPPEN!!!! WE CALLED AT 12:30 and then the receptionist told us our "service guy, Rick was at lunch and would be back at 2:30". We finally spoke to someone and they said our car had "lean intake" issues - NOT COVERED UNDER WARRANTY - and the car would be ready at 3:00. They called us at 2 and said - NO NO NO - it's a whole different issue. WORST SERVICE EVER!!! THEY DON'T CARE AND ARE BORDERING ON FRAUD. More

Sales sucks Walk in one late night and started talking to the first salesman I seen. Gave him all my information and ever time I need to get an update I had to ca Walk in one late night and started talking to the first salesman I seen. Gave him all my information and ever time I need to get an update I had to call everyday. After almost a week and talking to a manager he told me he would see what's going on and call me back...and never did. After going through the weekend I finally got in contact with the manager he really didn't have an update... their communication sucks. More

Horrible Service First, they didn’t have my car ready for delivery when promised. They gave me a loaner car with a bad tire that blew out on me after about 20 miles. T First, they didn’t have my car ready for delivery when promised. They gave me a loaner car with a bad tire that blew out on me after about 20 miles. They broke the antenna that they had previously fixed, and never ordered the part to fix it. They sent me home with a vehicle that did not pass the state inspection, and basically said oops. Then after 3 months and 1 oil change, my engine locks up due to sludge build up. Even though the warranty would not cover this because it is due to poor maintenance (before I purchased the car), Westside Kia says that it is my responsibility because I did not purchase a warranty. They did not properly inspect my vehicle before selling it or delivering it. They also did not properly inspect the vehicle they gave me as a loaner. I am very disappointed that they refuse to stand up and take responsibility for their poor service department. The service manager actually stated that he cannot possibly be responsible for every vehicle that comes in! More

Spoke with internet rep and she wasn't able to help I spoke with internet rep and she wasn't able to help. I asked her to get me a price on my trade-in for a 2016 Sorento and she kept pushing that asid I spoke with internet rep and she wasn't able to help. I asked her to get me a price on my trade-in for a 2016 Sorento and she kept pushing that aside. She lost my business since I purchased a fully loaded 2016 from Fredy Kia. More

Soul still not fixed I have taken my Soul in 3 times for the same issue (very rough downshifting when slowing and braking). First visit, they determined the brakes were fi I have taken my Soul in 3 times for the same issue (very rough downshifting when slowing and braking). First visit, they determined the brakes were fine. (Yes, they were, but that was not the issue!) second visit resulted in a new transmission, but did not solve the problem. The result of the third visit is that "the official position of the dealership is that there isn't a problem." The car handles markedly different from the way it did several months ago. It does not feel safe. Even my granddaughter notices, and she doesn't want to ride in it. And you do nothing. So, Kia, I'm guessing that it is perfectly ok for your wife or child or grandchild to drive or ride in an unsafe car. Want to buy one? I'll sell you mine. More

I took my car for a recall and left the dealer with a kick in back bumper. Management refused to take any responsibility of their acts. They alleged that my car was damaged before service but, they have kick in back bumper. Management refused to take any responsibility of their acts. They alleged that my car was damaged before service but, they have no prove of that because they did not noted on the inspection sheet. My mistake was not inspected my vehicle when service was completed thinking I was making business with honest people. Westside chevrolet has the worst customer service they don't even say "hi" unless you say it, this is how bad they are. I do not recommend any body to have or visit this place for your car service. More