Westside Kia

Sales sucks Walk in one late night and started talking to the first salesman I seen. Gave him all my information and ever time I need to get an update I had to ca Walk in one late night and started talking to the first salesman I seen. Gave him all my information and ever time I need to get an update I had to call everyday. After almost a week and talking to a manager he told me he would see what's going on and call me back...and never did. After going through the weekend I finally got in contact with the manager he really didn't have an update... their communication sucks. More

Horrible Service First, they didn’t have my car ready for delivery when promised. They gave me a loaner car with a bad tire that blew out on me after about 20 miles. T First, they didn’t have my car ready for delivery when promised. They gave me a loaner car with a bad tire that blew out on me after about 20 miles. They broke the antenna that they had previously fixed, and never ordered the part to fix it. They sent me home with a vehicle that did not pass the state inspection, and basically said oops. Then after 3 months and 1 oil change, my engine locks up due to sludge build up. Even though the warranty would not cover this because it is due to poor maintenance (before I purchased the car), Westside Kia says that it is my responsibility because I did not purchase a warranty. They did not properly inspect my vehicle before selling it or delivering it. They also did not properly inspect the vehicle they gave me as a loaner. I am very disappointed that they refuse to stand up and take responsibility for their poor service department. The service manager actually stated that he cannot possibly be responsible for every vehicle that comes in! More

Spoke with internet rep and she wasn't able to help I spoke with internet rep and she wasn't able to help. I asked her to get me a price on my trade-in for a 2016 Sorento and she kept pushing that asid I spoke with internet rep and she wasn't able to help. I asked her to get me a price on my trade-in for a 2016 Sorento and she kept pushing that aside. She lost my business since I purchased a fully loaded 2016 from Fredy Kia. More

Soul still not fixed I have taken my Soul in 3 times for the same issue (very rough downshifting when slowing and braking). First visit, they determined the brakes were fi I have taken my Soul in 3 times for the same issue (very rough downshifting when slowing and braking). First visit, they determined the brakes were fine. (Yes, they were, but that was not the issue!) second visit resulted in a new transmission, but did not solve the problem. The result of the third visit is that "the official position of the dealership is that there isn't a problem." The car handles markedly different from the way it did several months ago. It does not feel safe. Even my granddaughter notices, and she doesn't want to ride in it. And you do nothing. So, Kia, I'm guessing that it is perfectly ok for your wife or child or grandchild to drive or ride in an unsafe car. Want to buy one? I'll sell you mine. More

I took my car for a recall and left the dealer with a kick in back bumper. Management refused to take any responsibility of their acts. They alleged that my car was damaged before service but, they have kick in back bumper. Management refused to take any responsibility of their acts. They alleged that my car was damaged before service but, they have no prove of that because they did not noted on the inspection sheet. My mistake was not inspected my vehicle when service was completed thinking I was making business with honest people. Westside chevrolet has the worst customer service they don't even say "hi" unless you say it, this is how bad they are. I do not recommend any body to have or visit this place for your car service. More

I have had to use this dealership for parts since we live in katy but this one man has been unfriendly and nasty every time i have visited the dealership. I honestly think he has a problem with women and tr in katy but this one man has been unfriendly and nasty every time i have visited the dealership. I honestly think he has a problem with women and treats them badly. On my last visit the service person i dealt with after talking with Able was great and made a bad situation better. I would not recommend anyone deal with the parts department. Myself i have decided to drive down Katy Freeway and use the next Chevy dealer for all of my parts needs. More

I would never recommend this dealership to anybody! They operate on what I would call a "bait and switch tactic." I email a quote on a base optima ex online and Rick Hall gave me a really good price $21,550 operate on what I would call a "bait and switch tactic." I email a quote on a base optima ex online and Rick Hall gave me a really good price $21,550. I drove over 40 miles to Westside Kia and Rick told me that he didn't have the car that I wanted. He insisted that I test drive the one with the navigation and technology package and if I like it he would give me the internet price for the car. I test drove the car and he gave me the sale price of $27,987 which Rick said he sold it to me for $200 less than invoice. I found out later that I had paid over MSRP because at that time there wasn't a car price sticker posted on one of the car's window like they normally do. I will never buy from this dealer again. Stay far away from this dealer! More

I took my truck in for service and they couldn't fix my two issues and actually made one worse and when I answered unsatisfied on the chevy survey it some how became my fault! Then they refused to service two issues and actually made one worse and when I answered unsatisfied on the chevy survey it some how became my fault! Then they refused to service my vehicle after that. The worst service and William the S.A. Is the worst to deal with. Do not ever go here even to buy one!!! More