Westside Kia

Leroy was best Leroy was excellent and resolved all the concerns. There was some trouble with the management but Leroy took care of it and made entire process of pur Leroy was excellent and resolved all the concerns. There was some trouble with the management but Leroy took care of it and made entire process of purchasing a vehicle painless. I am happy with my purchase of a brand new Kia vehicle. Thanks Leroy. More

Service Chuck is great. Always ready when I arrive and makes sure the service is completed timely. Best service Advisor in the business bar none. Highly Chuck is great. Always ready when I arrive and makes sure the service is completed timely. Best service Advisor in the business bar none. Highly recommended More

Simple, how things should be. I had 0 issues with my service advisor and everything was done and taken care off for me. There were no complications, the parts came in at a reasonab I had 0 issues with my service advisor and everything was done and taken care off for me. There were no complications, the parts came in at a reasonable time and the service was done as needed. I will be coming back. More

Great Customer Service Sebastian! My 2016 Sorento started missing when I pressed the gas as I was on my way to work. Thankfully I was close to the KIA dealership off the Grand Parkway My 2016 Sorento started missing when I pressed the gas as I was on my way to work. Thankfully I was close to the KIA dealership off the Grand Parkway and I-10 in Katy. So, I limped in. My service representative was Sebastian who did an OUTSTANDING job! He is a great listener. That day, the dealership had several cars ahead of me, but I had no choice but to wait on the vehicle. Sebastian told me that it could be up to and hour and a half before he could get into diagnostics. However, Sebastian noticed that I had my lap-top with me, and told me that while I waited, they had work areas at the dealership with wi-fi. He also gave me the wi-fi password, and then pointed out that my car had a couple of recalls that he would have taken care of as well. It was only about 35-40 min later (which was nice considering I thought it would be another hour before I would have any info on my car) and Sebastian informed me that the part needed for my car would take take a couple of days to get to the dealership, but not to worry, the KIA dealership would be putting me in a rental car, that they would be paying for because my car was under warranty. Sebastian then got me to the rental car service expediently, where I was taken care of promptly and on my way. I then received a call from Sebastian the very next morning at 9:30 am that the dealership had the part for my car overnighted, it had been installed along with the two recall items fixed and I could come pick my car up! I was elated to say the least! My wife and I have purchased a couple cars from this KIA dealership and we have ALWAYS been treated like royalty, as well as any service item taken care of with the utmost respect for us, and fixed very expeditiously! I must say I was VERY impressed with Sebastian... what a great young man, who knew what he was doing, and made me feel very much at ease. He is a keeper guys! Thanks again for all that you do for your customers. Michael Day More

easy appointment made an appointment online, yet confirmed via phone. my car was taken right back at my appointment time and they started it's service. ready in a re made an appointment online, yet confirmed via phone. my car was taken right back at my appointment time and they started it's service. ready in a reasonable amount of time. they even washed the outside and vacuumed the inside. More

A very pleasant experience. Rocky Folley, greeted me at the door with a pleasant smile. He was very attentive and informative keeping customer service at his best and making sure Rocky Folley, greeted me at the door with a pleasant smile. He was very attentive and informative keeping customer service at his best and making sure that I was completely satisfied with the transaction. More

Successful experience Saw several different dealerships before this dealership. We found this dealership had an excellent sales rep. and support team and found the right c Saw several different dealerships before this dealership. We found this dealership had an excellent sales rep. and support team and found the right car at a good price! More