Westside Kia

Below is the summary of my service experience with Westside KIA and the issues they caused. I hope by providing this review, potential customers will avoid this dealership altogether. On 12/1/2022, I Westside KIA and the issues they caused. I hope by providing this review, potential customers will avoid this dealership altogether. On 12/1/2022, I worked with Sebastian Flores (who has been great through this process) and the dealership I purchased my car through to have a new seat cover for the driver's side bottom portion of the seat paid for and ordered. The bottom seat cover was being replaced due to scratches caused by the dealership I purchased my Stinger from (Not Westside KIA) On 1/6/2023, I dropped off my KIA Stinger to have the driver's side bottom seat leather replaced. After picking up my Stinger, I noticed there was an indentation in the leather on the bottom right bolster. It seems the cushioning behind the leather was nicked during the removal of the original seat cover. Additionally, I noticed two big scratches on the plastic below my arm rest. This was caused by improper removal of the seat. If you look at the original seat cover with the scratches on it there is no indentation on it. After noticing this, I contacted Sebastian Flores and had a service appointment scheduled to have these issues resolved. On 2/17/2023, I dropped off my KIA Stinger for most of the day. After being told my car was ready and coming to pick it up, I was notified that no work was done because the Service Manager, Matt Reck, and the district representative said the replaced seat cover was "within standards" for KIA. After this, I had a phone conversation with Matt Reck and was told again that this was "within standards" and if they "replaced the seat cover 30 times" it would still have the issue I was describing. I was also told by Matt Reck that, "I am the only person that would notice this", which was very condescending and unprofessional. At the end of the useless conversation with Matt, I was told to open a KIA Customer Care Case which I did. After working with my case manager and providing all the information to KIA, they determined this was not a warranty related issue (It was never a warranty related issue in the first place) and it was the responsibility of the dealership to fix the issue. On 3/17/2023, I unfortunately had another conversation with Matt Reck who again told me the seat was "within standards" and there was nothing more they would do for me. He even told me my original seat cover had the indentation already in it which was a complete lie. He did inform me I could “pay them to have it looked at again”. Additionally, when I pointed out the scratches on the plastic below my armrest, he said he “didn’t see them at my service appointment on 2/17/2023 so they couldn’t have caused them”. What’s surprising to me is I provided pictures of what the seat and the plastic below my armrest looked like before the seat cover was replaced and they still won’t take responsibility for their shoddy service and the damage they caused. Since my call on 3/17/2023, I have been trying to reach the general manager of Westside Kia, Caitlin Auffenberg, to talk with her about my service issue. I have left several voicemails and have not once been contacted which shows she doesn’t care about her customers. Summary: Do not use this dealership for warranty work or any kind of service. The service manager, Matt Reck, is completely unprofessional and won’t take responsibility for the subpar work performed by the service technicians. Additionally, the general manager, Caitlin Auffenberg, doesn’t care about her customers. She will avoid your calls and won’t call you back after leaving several voicemails. More

Sebastian took great care of me. My car was repaired & they found an additional leak and repaired that! Got all of my fluids changed, my car washed and all with a smile. My car was repaired & they found an additional leak and repaired that! Got all of my fluids changed, my car washed and all with a smile. More

Best car buying experience ever. 90 minutes from arrival at dealership to drive away in new vehicle with the most competitive pricing! 90 minutes from arrival at dealership to drive away in new vehicle with the most competitive pricing! More

The service department was professional, friendly, and timely. I highly recommend this location. Great job. timely. I highly recommend this location. Great job. More

Had an easy and smooth process in getting my new vehicle. Would recommend others to come here as well! Would recommend others to come here as well! More

Came in for an oil change, scheduled at 11. They checked me in. Shawn kept me up to date on the progress, they washed my car for free, and I was gone. Great customer service!! They checked me in. Shawn kept me up to date on the progress, they washed my car for free, and I was gone. Great customer service!! More

Purchase of Telluride was arranged through email so when we arrived for our appointment the process was completed quickly and easily. Rye Jolla was the sales person and he was excellent and very easy to wor we arrived for our appointment the process was completed quickly and easily. Rye Jolla was the sales person and he was excellent and very easy to work with. After the sale he was most knowledgeable with showing us how to set up and use the feature in the new car. More

We bought a new Kia Sorrento last week. The salesman, Javier, was very helpful and listened to the features we were looking for our new car and found the right one that checked all the boxe The salesman, Javier, was very helpful and listened to the features we were looking for our new car and found the right one that checked all the boxes. I would highly recommend buying a car from him More

Great service from the beginning. I had something in mind and rick did his very best to make sure I was truly happy I had something in mind and rick did his very best to make sure I was truly happy More

Lo recomiendo al 100%, por la excelente atención que recibí por parte de los vendedores Javier, Mike y su manager que dedicaron su tiempo, para explicarnos con transparencia y paciencia todo el proceso. recibí por parte de los vendedores Javier, Mike y su manager que dedicaron su tiempo, para explicarnos con transparencia y paciencia todo el proceso. Además de la amabilidad y transparencia lo recomiendo por los precios y el tiempo de estancia que fue bastante corto. More