Westside Kia

When I went to the service counter, three men were working on computers. Kevin, my rep, was not at his computer. I stood there for about three minutes and finally had to ask the three sitting there working on computers. Kevin, my rep, was not at his computer. I stood there for about three minutes and finally had to ask the three sitting there, "Can I get some help"? They replied, "In a minute..." Then, about three minutes later, they asked what they could do for me. I told them my name, and they said I had to wait for Kevin. I don't mind waiting for my rep, but not being acknowledged is rude and unprofessional. All dealings with Kevin went smoothly, and he treated me with respect and professionalism—the other three were not very professional. More

Kevin was wonderful. I had a warranty issue. I dropped off the car around 3:00pm and he called me about an hour later, told me what the issue I was. He called me the next I had a warranty issue. I dropped off the car around 3:00pm and he called me about an hour later, told me what the issue I was. He called me the next day around 8:30am and said it was ready to go. Less than 24 hrs turn. More

A little chaotic because of construction but otherwise satisfactory and customers were taken care of. satisfactory and customers were taken care of. More

My sales associate was willing to go the extra mile. Very professional without the high pressure tactics. Very professional without the high pressure tactics. More

Rick and Manny are amazing. This is my 7 vehicle I purchased from Westside KIA. This is my 7 vehicle I purchased from Westside KIA. More

The service provided by Chuck Smith is fantastic, he is VERY customer focused and wants to make sure you leave happy. Based on my experiences with Chuck I am looking to buy a new car this spring (around Ap VERY customer focused and wants to make sure you leave happy. Based on my experiences with Chuck I am looking to buy a new car this spring (around April). It will be at this dealership based on my many service experiences. . More

Great service! Kevin was very nice and too the time to describe what was performed and what to expect for next visit Kevin was very nice and too the time to describe what was performed and what to expect for next visit More

Hello Ms. Aufferberg, I'm reaching out to you to express dissatisfaction and concern regarding an experience I had at your dealership on Westside Kia on Aug Aufferberg, I'm reaching out to you to express dissatisfaction and concern regarding an experience I had at your dealership on Westside Kia on August 08, 2025 specifically involving Sales Manager Willie Suliveras. My mother, daughter and I walked into the dealership to purchase a new vehicle. Mr. Ali the sales representative was very professional with my family. During my visit, I was subjected to behavior that I can only describe as unprofessional, inappropriate, and deeply humiliating. I'm extremely disappointed with your Sales Manager Willie Suliveras at Westside Kia on August 08, 2025. I was disrespected, humiliated in front of customers along with my mother and daughter. His actions by cursing and being so aggressive and offensive towards us. Ali promised us a certain rate and we agreed on after Willie Suliveras reviewed our credit and accepted our offer he advised Mr. Ali of our options with KIA credit and Capital One. Once we went into finance to execute the loan agreement with Fernando Gomez the rate and the price we agreed for the vehicle wasn't the same. When we complaint about the inaccuracies Willie Suliveras threw the paperwork to my mothers face and advised us to leave his xxxxING dealer and go elsewhere if we didn't agree with on the rate and price. This type of conduct is not only unacceptable, but it also reflects poorly on your dealership’s commitment to customer service and respect. I expected to be treated with professionalism and courtesy—not to be embarrassed and disrespected My daughter was so distraught and my mother's blood pressure spiked I had to take her to the hospital. It hurt to see my daughter crying and afraid watching Willie Suliveras curse the salesman Ali for providing the wrong information. I could have called the police to file an assault case by him throwing the documents to my mother face. My concern was my mother at the moment and we left. I've went over the reviews for Kia Westside and I'm not the only victim complaining about his attitude and his humiliation towards other customers. Feel free to review the cameras footage. Willie Suliveras is not the appropriate person to represent your dealership. More

Our salesman Daniel Terry was awesome, there was no high pressure sales tactics, and Daniel didn’t take a long time to get us answers to our questions or concerns. Daniel was by far the easiest and most kno pressure sales tactics, and Daniel didn’t take a long time to get us answers to our questions or concerns. Daniel was by far the easiest and most knowledgeable person to work with and he had our new vehicle cleaned spotless and ready to go when we arrived on closing day. Daniel sold me and my wife this white 2025 KIA Telluride S and had demonstrated to us all the various features of this new KIA vehicle. Daniel was by far the easiest and most knowledgeable person to work with and he had our new vehicle cleaned spotless and ready to go when we arrived on closing day. He even had to new plates installed on it... Way to go Daniel!! More