Westlie Ford

Extremely bad communication. Said coolant was low when in fact there was zero, causing the car to overheat on the way home. Said coolant was low when in fact there was zero, causing the car to overheat on the way home. More

Love going business with Westley Ford. Great customer service! Skilled technicians and prompt service. Thanks! Great customer service! Skilled technicians and prompt service. Thanks! More

For an oil change, it isually takes 3 hours with an appointment. I dont understand why? This time it was 1.5 hours. I was surprised ..Everyone is very nice and polite. Thanks appointment. I dont understand why? This time it was 1.5 hours. I was surprised ..Everyone is very nice and polite. Thanks More

I always get really good service here. I especially appreciate Harrison Holt and his excellent customer service. I especially appreciate Harrison Holt and his excellent customer service. More

Surface desk wonderful. not satisfied without returning the car to the original condition that it was brought into you. Particularly the lights not being turned back to auto not satisfied without returning the car to the original condition that it was brought into you. Particularly the lights not being turned back to automatic, changing radio stations not only stations but changing it to a.m. . What do you need the radio on for when you're supposed to be servicing the car. The oil was changed and no sticker was put on the windowed indicate when the next oil change would be. Completely satisfied with the shuttle to and from a garage. Even though I was given the wrong paperwork for my copy. Somebody had to come back and exchange paperwork with me. Since the change in owners service has gone down. I'm a lifetime Wesley motor customer since I started driving. More

My check engine light was back within 10 min of leaving dealer. And called right back to try and resolve with dealer. Haven’t heard back dealer. And called right back to try and resolve with dealer. Haven’t heard back More

Trevor is efficient and diligent in getting me all the info I needed to get me going with tires and an oil change. info I needed to get me going with tires and an oil change. More

I rarely write negative reviews. However, the ugly interaction with BRANDON in sales/finance justifies. My daughter (age 23) sold the car she purchased at Westlie and was turning However, the ugly interaction with BRANDON in sales/finance justifies. My daughter (age 23) sold the car she purchased at Westlie and was turning in the 3 warranties they sold her. Yes, 3 (optional) WARRANTIES that totaled $5000+ extra to her loan. We called to get clarification, as BRANDON the finance/sales manager did not give her a copy of the paperwork she signed. BRANDON was sarcastic, interrupted during questions, and the conversation quickly escalated. His behavior was matched. BRANDON had no self-reflection during the call and his sarcasm translated to his arrogance. It was not appreciated or appropriate. It is clear, he is not a quality person that you would want your family member to work with. His professionalism skills were non-existent, but his belittling skills are on point. I think post-purchase interactions are extremely important. We had 3 of them with Westlie over the course of her owning the car; each one was negative. It was an exhausting experience that we do NOT wish to repeat. With so many other car sales options in the area, I’d avoid Westlie for your purchase. More

Friendly and efficient to work with. We have used them for years for multiple vehicles. We have used them for years for multiple vehicles. More

The people are very friendly and professional at every level. The service department is top of the line. I could go to closer dealers from where I live, but choose to go to Westlie Ford instead. level. The service department is top of the line. I could go to closer dealers from where I live, but choose to go to Westlie Ford instead. More