Westlie Ford
Washougal, WA
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425 Reviews of Westlie Ford
I rarely write negative reviews. However, the ugly interaction with BRANDON in sales/finance justifies. My daughter (age 23) sold the car she purchased at Westlie and was turning However, the ugly interaction with BRANDON in sales/finance justifies. My daughter (age 23) sold the car she purchased at Westlie and was turning in the 3 warranties they sold her. Yes, 3 (optional) WARRANTIES that totaled $5000+ extra to her loan. We called to get clarification, as BRANDON the finance/sales manager did not give her a copy of the paperwork she signed. BRANDON was sarcastic, interrupted during questions, and the conversation quickly escalated. His behavior was matched. BRANDON had no self-reflection during the call and his sarcasm translated to his arrogance. It was not appreciated or appropriate. It is clear, he is not a quality person that you would want your family member to work with. His professionalism skills were non-existent, but his belittling skills are on point. I think post-purchase interactions are extremely important. We had 3 of them with Westlie over the course of her owning the car; each one was negative. It was an exhausting experience that we do NOT wish to repeat. With so many other car sales options in the area, I’d avoid Westlie for your purchase. More
The people are very friendly and professional at every level. The service department is top of the line. I could go to closer dealers from where I live, but choose to go to Westlie Ford instead. level. The service department is top of the line. I could go to closer dealers from where I live, but choose to go to Westlie Ford instead. More
Westlie Ford is top notch! Just purchased our brand new Ford Bronco. Wonderful customer service, no games….just honest people who care about making the car buying experience Just purchased our brand new Ford Bronco. Wonderful customer service, no games….just honest people who care about making the car buying experience great. We will definitely continue to purchase all our family cars there. More
The buying process was easy, low stress and no pressure. We were able to test drive the vehicles we were interested in as the dealership had multiple in stock. We were able to test drive the vehicles we were interested in as the dealership had multiple in stock. More
The service department has always taken good care of my needs and Rangers needs. The wait time for an appointment is reasonable and much quicker then the other firs dealership in the area. needs and Rangers needs. The wait time for an appointment is reasonable and much quicker then the other firs dealership in the area. More