West Houston Volkswagen

Marco Perez provided me with excellent service when I was looking to get a VW Tiguan. He was polite, courteous and went out of his way to try to make me feel comfortable without being pushy. I found a differ looking to get a VW Tiguan. He was polite, courteous and went out of his way to try to make me feel comfortable without being pushy. I found a different used vehicle elsewhere eventually but if I were to purchase a brand new VW, Marco would be the first person I would turn to. Keep up the good work ! More

Few days ago my wife and I went to the dealership and we left after closing time. When we where leaving, the gate was closed. Manager "Mario" was the last one to leave but, he left us inside the dealership, left after closing time. When we where leaving, the gate was closed. Manager "Mario" was the last one to leave but, he left us inside the dealership, in our car, until somebody came to open the gate 30 minutes later. He should stay until the other person came to open the gate. What we would do if the other person did not show up? Manager showed poor manager skill, no experience, poor customer service. He just left and did not care about us. Bad experience. More

I don't understand why there are Volkswagen I don't understand why there are Volkswagen promotions and they are never Willing to offer or honor that. If you want to go for the service to your c I don't understand why there are Volkswagen promotions and they are never Willing to offer or honor that. If you want to go for the service to your car definitely go to this place but if you want to buy a new car think twice.I'm not buying again from them. I have plenty of experience I got two cars with them and they never were trying to give us good deals with the cars More

Ms. Cruz is the service person that takes care of me when my GLI needs service. She is always very kind and professional and I appreciate her dedication to her customers. If I or one of my family members wer my GLI needs service. She is always very kind and professional and I appreciate her dedication to her customers. If I or one of my family members were in the market for a new vehicle, I would purchase from this dealership because of Ms. Cruz. Thank you Ms. Cruz for taking care of me. More

Service is always great at West Houston VW. I appreciate how Nikki Benoit takes good care my car and keeps me updated on any developments that may arise. Larry is always a great help as well. I have been go how Nikki Benoit takes good care my car and keeps me updated on any developments that may arise. Larry is always a great help as well. I have been going to this dealer for ten years and it is the best dealer in town. More

Best VW Dealership in Houston. Worth the drive to West Houston. nothing negative to say what so ever. no hidden BS dealer add-ons. if you want extras, they will add for you - they do not automatically add Houston. nothing negative to say what so ever. no hidden BS dealer add-ons. if you want extras, they will add for you - they do not automatically add $2,000 worth of BS add-ons to every car on the lot like some places. nice, honest people. looking forward to working with them again. More

I have been in different dealers and it is the first time in a VW dealer and it was a great experience Michael Schwartz made the whole process very easy and fast. He was very honest in his offer and I app in a VW dealer and it was a great experience Michael Schwartz made the whole process very easy and fast. He was very honest in his offer and I appreciated his help I would definitively recommend Michael and the dealer. I am also very pleased with the car and actually it exceeded my expectations Excellent without a doubt More

I had no credit and Russ Ali helps me for 6hrs and pulled every string he could to get me a great deal.i did ALOT of research on this vehicle and I'm very satisfied with the price and cooperation from this d every string he could to get me a great deal.i did ALOT of research on this vehicle and I'm very satisfied with the price and cooperation from this dealer ship.thanks a lot Russ!!!! More

Karla cruz very rude. Car was worse after being fixed and she dismissed new warning lights the second I started the car as being part of some mystery sensor that was nothing to worry about, but could be fixe she dismissed new warning lights the second I started the car as being part of some mystery sensor that was nothing to worry about, but could be fixed for an additional 350.00. What a joke. Dealership not bad at all, just don't deal with karla cruz...especially over the phone. More

This dealership reneged on an agreement to provide me with a rental car for test purposes prior to purchasing. I was told by a service agent that I could rent the car for seven days, yet this afternoon a with a rental car for test purposes prior to purchasing. I was told by a service agent that I could rent the car for seven days, yet this afternoon afternoon after three days, I received a threatening call demanding the loaner car back. Keeping in mind that this shoddy dealership took my credit card for me to rent and not simply borrow the car, I cannot fashion how they would become so hostile. If their service agent who rented me the car was at fault, I most certainly should not held culpable. I will be purchasing my new VW from Momentum and will NEVER, EVER recommend that anyone visit this dealership. They are unethical at best and illegal at worst. More