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West Houston Volkswagen

Houston, TX

Overview
Reviews
4.5
130 Reviews
Call Dealership (281) 675-8600

17113 Katy Freeway

Houston, TX

77094

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By Type

Showing 130 reviews

October 08, 2026

Always friendly,attentive to your needs. Takes care of vehicle from the minute you enter to exit More

by Earb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
Print
Oct 08, 2026 -

West Houston Volkswagen responded

Thank you for stopping by to leave West Houston Volkswagen a wonderful review!

October 08, 2026

Clean, waiting area is comfortable, Wi-Fi if needed. A pleasure to sit in while your car ls being serviced. More

by dorisjohnson1407@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department West Houston- Reggie
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Oct 08, 2026 -

dorisjohnson1407@yahoo.com responded

The service I received at West Houston was more than excellent. It is always a pleasure working with Reggie. I have been working with him for a few years. He is professional, knowledgeable about his job, friendly, caring, and customer focus. He follows through from the beginning of the job to the end. Always communicating/ updating you through the process.

Oct 08, 2026 -

West Houston Volkswagen responded

Thank you for sharing your feedback about our facility, Doris. We appreciate your five-star review of West Houston Volkswagen!

October 04, 2026

It is a pleasure getting my cars maintained and repaired at West Houston Volkswagen. The service is done right the first time and generally completed that same day; unlike some other dealer I have dealt wit More

by Restumpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie in service
Print
Oct 05, 2026 -

West Houston Volkswagen responded

Thank you for sharing your experience with Reggie and our team! We are proud to have your business here at West Houston Volkswagen. If you ever need anything else, don't hesitate to reach out! Safe travels!

September 20, 2026

Waiting since 8/13 to get a replacement part for our Taos. It is now 9/20 and we still have not gotten an update. Need this part for our backup. Camera, radio and in car phone connection More

by Hostmom1952
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Gilbert
Print
Sep 21, 2026 -

West Houston Volkswagen responded

I apologize for the long wait for your replacement part, and I understand how frustrating it can be to stay updated. We want to get your Taos back to working order as quickly as possible. Please reach out to me so that I can provide you with an update and ensure that any further assistance is provided. Thank you, Chris Asselin - Service Manager - (281) 675-8600

September 05, 2026

This dealership is excellent. They take you in at the time promised and they finish the work in time. More

by Nswami
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Palmisano
Print
Sep 05, 2026 -

West Houston Volkswagen responded

Thank you for sharing your five-star review of West Houston Volkswagen! We hope to see you again down the road!

August 20, 2026

First impressions are very important as soon as I walked in I felt welcomed I knew my questions were gonna be answered, and Daniel was amazing More

by zadikhelene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco in sales , Daniel service
Print
Aug 25, 2026 -

West Houston Volkswagen responded

We’re delighted our team made such a great first impression! Thank you for choosing West Houston Volkswagen and for sharing your kind words about Daniel.

August 11, 2026

Purchased used GMC Sierra. Sale was professional, direct, very friendly. I would highly recommend purchasing a vehicle at West Houston VW. More

by ram61
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony, Steve Palmisano, Bryan Gilbert
Print
Aug 12, 2026 -

West Houston Volkswagen responded

Thank you for recommending West Houston Volkswagen! We hope you and your GMC Sierra have many great rides ahead. It was a pleasure to work with you!

July 16, 2026

Mr. Reggie Walker is wonderful! He has great communication, very reliable, and I can always count on him to do a great job! More

by Pen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Walker
Print
Jul 17, 2026 -

West Houston Volkswagen responded

Pen, your review made our day! We're delighted to hear you can always count on Reggie and our team to provide excellent service! Safe travels from all of us at West Houston Volkswagen.

July 05, 2026

They did the oil change and something left wrong. The car is throwing the oil More

by ARTURo
Recommend Dealer
No
Employees Worked With
Steve Palmisano, Bryan Gilbert
Print
Jul 06, 2026 -

West Houston Volkswagen responded

Hi Erin. While we're very grateful to read your kind and thoughtful feedback about John, we are disappointed to hear that not every aspect of your experience met expectations. I can see a little miscommunication about warranties and the privacy form, though. We do not sell our customers' data; however, we do report it to the DMV and Land Rover, the manufacturer, for any future possible recalls. Carfax is only given the vehicle data and not your personal data. The warranties/ service contracts confusion is that it is not regulated by the state, but rather dealers can set the markup and must file that markup with the state. Once filed, it cannot be adjusted by law. Please feel free to reach out if you would like any other items cleared up. - Land Rover Jacksonville.

July 04, 2026

Mi experiencia fue excelente el Dealer tiene un personal muy calificado y con una alta profesionalidad quiero destacar la atención del especialista Jesse Vega por su gran experiencia y profesionalidad More

by José Balboa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Vega , Steve Palmisano, Bryan Gilbert
Print
Jul 06, 2026 -

West Houston Volkswagen responded

José, nos alegra mucho saber que Jesse y nuestro equipo hicieron de su experiencia algo especial. Gracias por elegir West Houston Volkswagen!

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