West Houston Volkswagen

dishonest sales Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July. I have a 2015 Passat Limited Edition l Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July. I have a 2015 Passat Limited Edition leased from VW Clear Lake, where I live by, and have been very happy with it. I test drove a 2018 Passat SE and liked it a lot, but the price presented was a lot higher than I wanted. So I searched internet hoping to get a better price. West Houston VW’s sales rep Saad Rahmani contacted me by email and text. After I explained to him what I was looking for and my budget, he said he could get close to my current lease price, which is $300 per month for 36 months lease with $0 down, on a Passat S, a Jetta or Tiguan Limited. He invited me to see him. I drove one hour from Clear Lake to West Houston VW in Katy to meet him on 7/31. After going through the same old sales negotiation acts a few rounds for 2 hours, I signed the lease for a Tiguan Limited S for $305 per month for 48 months because I trusted his words that this was the best price I could ever get that they were losing money on this deal. I had to drive away the new Tiguan Limited and left my Passat in their parking lot because I could not drive two cars at the same time. I could not wait to tell my colleague about the exciting new car but was only shocked to learn that her family leased a 2018 Tiguan SE from the same dealership in February for $258 per month for 36 months with $1650 down only. I expressed my shock and disappointment to Saad three days later when I went back to the dealership to pick up my Passat. He said because each month the incentives given are different also interest rates have been going up I should not compare these two prices this way and I really got the best deal. I told myself to trust his words again. However, the real shock came a few weeks later when I visited VW Clear Lake on 9/6 to discuss options for my expiring lease on the Passat - I learned that day that Tiguan Limited requires “Premium Gas Only”! Nobody at West Houston VW ever told me that Tiguan Limited is a “Premium Gas Only” car and I have been filling with regular gas into it! Most important, I would definitely not have leased it if I had been told it requires “Premium Gas Only”. On 9/7 the next day, I called West Houston VW and asked to speak with the GM and left him a voicemail. I also drove there on the same day to make a complaint and request to terminate the lease. Shane Hubbard, the Sales Manager, accepted me. His defense was that sales reps are not required to disclose this information because not every customer cares about if a car requires regular or premium gas. I could not agree at all. I asked him if so why all the stickers list fuel economy information in bold letters? It’s because it is one of the most important information and material enough to affect consumer’s purchasing decision. Plus, Tiguan Limited is not a luxury car which consumers would naturally assume and use premium gas. Moreover, Tiguan requires regular gas, not premium gas, so Tiguan Limited’s “Premium Gas Only” requirement is an exception, not a norm or common sense, so should be disclosed to buyer during the sales process. Shane then said even though it says “Premium Gas Only” it does not mean you cannot drive the car with regular gas – I could not believe what I heard and asked him if he suggest I keep using regular gas? What if there is a problem later? Who will take the responsibility? Will the warranty be honored? He said he just does not think putting in regular gas will cause problems. He said the dealership can do nothing about the lease because I signed the contract and it is now between me and the VW credit. I can make a complaint to VW manufacture if I like. I reported this issue to VW Credit on 9/10 and they referred me to VW Customer Care. The complaint was filed. VW Customer Care called me back the next day on 9/11 saying that they had forwarded my complaint to West Houston VW and the GM said the sales rep said he did go through with me all the details about the car. Of course, this was a lie, in regard to the “Premium Gas Only” information. I was told that they will ask the GM to call me to discuss more if I would like. I said yes please ask him to call me. But up to now, no one called me from West Houston VW. More

Excellent Service from Reggie ! Even though I was just redeeming a mail coupon for a 1cent synthetic oil change, Reggie accepted the coupon and treated me like a valued customer fro Even though I was just redeeming a mail coupon for a 1cent synthetic oil change, Reggie accepted the coupon and treated me like a valued customer from beginning to end of visit. The service was prompt, took less than an hour, and cost me a penny ! No pressure or hidden charges. And...a car wash to boot. I’ll definitely be back. More

Purchase of new 2018 Golf R Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances we Dealership had great friendly atmosphere and everyone seemed upbeat and happy working there. Sallam Batniji made the deal happen. I knew my chances were slim given the high demand and low availability. Everyone from the sales guy, internet guy, finance and closing was smooth and treated with respect. I find this hard to find In Houston and glad it still exists. Give VW West Houston a visit if your looking for new or used car. Their new model line up is very impressive. Thank Daniel More

lies, lies, lies plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunders plain and simple: the were willing to give me $4500.00 less than the blue book value. can you believe that. wolf in sheep clothing no misunderstanding when you are not rich, you are trying to get a deal not sucked into one. very disappointed More

Friendly and helpful...!! I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase toda I have been helping my daughter look for a new car. The people here where extremely friendly and helpful. Although we are not ready to purchase today, we will be buying from West Houston Volkswagen. More

Changed I had a disagreement with this dealership and after much back and forth it was handled to my satisfaction. I am removing my previous comments. I had a disagreement with this dealership and after much back and forth it was handled to my satisfaction. I am removing my previous comments. More

13 Years of Excellent Service! I have been coming to this location for 13 years. The people from the top down are awesome. Every time I go in I'm greeted like family and it never ch I have been coming to this location for 13 years. The people from the top down are awesome. Every time I go in I'm greeted like family and it never changes. All of the employees are kind and helpful Very refreshing More

I love West Houston Volkswagen West Houston Volkswagen is the most trust worthy dealership. We have purchased several cars from them and have never walked away feeling like we have West Houston Volkswagen is the most trust worthy dealership. We have purchased several cars from them and have never walked away feeling like we have been schamed. We live in Bay City Texas and travel 72 miles to buy and get service from them. They do a great job More

Great experience Very honest and hard working employees! Clean and inviting. Great deals on purchase and services. I felt special from the minute I walked in. Would r Very honest and hard working employees! Clean and inviting. Great deals on purchase and services. I felt special from the minute I walked in. Would recommend to anyone looking for not only a great deal but the excellent service also. More

Service One of the best dealers I have ever been too. Excellent dealer. Would highly recommend Very helpful and considerate Sales staff were great and One of the best dealers I have ever been too. Excellent dealer. Would highly recommend Very helpful and considerate Sales staff were great and showed me everything about my car More