West Houston Volkswagen

During a routine oil change, the tech stripped my drain plug. After a few days I noticed oil over my driveway, after a scheduled appointment we took it in so they could “fix” the problem. This is my wife’s plug. After a few days I noticed oil over my driveway, after a scheduled appointment we took it in so they could “fix” the problem. This is my wife’s vehicle by the way. I called the service writer to ask how they “fixed” the drain plug. He stated they drill it “by hand” not with power tools and they put a thread insert in to rectify problem. And “I expect to do this on my wives vehicle in a few oil changes as well” stated the service writer. When I asked where all the metal shavings went from drilling the oil pan he stated “they flush the motor with about 5 quarts of oil”! I’ve been an automotive tech for over 20 years and know that this doesn’t flush a motor! If a tech at my dealership over torqued and stripped the drain plug he/she would be reprimanded or replaced and the customer would be receiving a new oil pan, instead we received metal shavings in our oil pan. My 2 young kids ride in this vehicle all the time and now I worry my wives motor is going to go out at any time due to the metal shavings that are now floating around her engine block! Horrible work ethic and horrible repair service department! This “repair” on a new vehicle that has only been serviced at Volkswagen should have never happened. I guess the customer is always wrong in their eyes, and I have no idea what I’m talking about. More

Terrible Experience! We put down a $1000 deposit on a VW ID.4 this dealer had advertised on line. We agreed on a price and the salesman took the deposit over the phone. We put down a $1000 deposit on a VW ID.4 this dealer had advertised on line. We agreed on a price and the salesman took the deposit over the phone. We explained we would be driving from Dallas and could come pick it up on Saturday. We arranged financing with our credit union who sent the documentation request on Thursday. They emailed a blank email to them on Friday so we called and they assured us they would get it straightened out. They never sent the paperwork. Saturday, they said we could come pay cash or wait till Monday. We called on Monday and they again promised to send the paperwork to the credit union. Several calls and texts were sent asking them to send the documents with no answer. On Tuesday we get a text from the Salesman giving us a two hour deadline to come buy the car. As this was the only one in Texas we could find, we headed that way and told him it would take us 4 hours to drive there. We called just before arriving and the salesman said, "That ship has sailed." He said they were not honoring our deposit and offered no other explanation. While this is not technically illegal, it is absolutely UNBELEIVABLE! Car dealerships do not always have the best reputation for being ethical and this dealership is the bottom of the barrel in that department. Please do not buy anything from West Houston Volkswagen More

Don't waste your time here no deals here go to momentum vw for deal vw for deal More

Maravillosos todos , encontré a este chico Colombiano Nestor es su nombre y habla Español y de verdad que muy profesional y entregado ayudar a que consiguiera mi auto VW Atlas y si lo pude comprar mu Nestor es su nombre y habla Español y de verdad que muy profesional y entregado ayudar a que consiguiera mi auto VW Atlas y si lo pude comprar muy buena gestion de venta el prueba diferentes opciones ! Hasta el Gerente muy amable ! More

Overall uncomfortable experience and discourteous sales guy. After second trip, I drop the idea of purchasing VW. They think they are doing a favor to customer. guy. After second trip, I drop the idea of purchasing VW. They think they are doing a favor to customer. More

Worst service department I have ever dealt with. Very unprofessional, they tried to rip us off. I have been a VW owner since 2012 and this will be my last because of this establishment. DO NOT BUY O Very unprofessional, they tried to rip us off. I have been a VW owner since 2012 and this will be my last because of this establishment. DO NOT BUY OR SERVICE YOUR VEHICLE HERE. More

Russ Ali 832-607-0100 is a crook as well as Adam the Mgr. They lie and deceive you by telling you the vehicle was inspected by a certified mechanic there. Do not buy a vehicle here. I’ve had my vehicle about They lie and deceive you by telling you the vehicle was inspected by a certified mechanic there. Do not buy a vehicle here. I’ve had my vehicle about 2 months and it’s going to cost me to get it fixed . More

My complaint is more to do with their partnership with their body shop Meszaros Motorsports but also with the over all handling of the situation when they had my wife's 2019 Tiguan. After the body shop fi their body shop Meszaros Motorsports but also with the over all handling of the situation when they had my wife's 2019 Tiguan. After the body shop first failed to add oil to her vehicle and returned the car with a windshield crack running across the length of the front window which was not there when we dropped it off and door dings on the passenger side, they claim they did add oil even though my wife driving it and noticed a metal grinding sound and had checked the dip stick for oil and was there only enough to leave a slight stain on the paper towel and added 6 quarts. In addition, when they did check to see if they added oil they did not drop the oil pan or catch the first cup or two of oil to investigate for metal pieces or bits. They just leveled the oil and reviewed the codes which showed three miss fires for the pistons which would be consistent with them locking up due to no oil. They drove it and did not have any other issues and asked if they could take it to the dealer or have their owner diagnose it since it there was no one there with the knowledge or expertise to do the repairs. I was under the impression they would take it that afternoon which was last Thursday and learned Friday it was not there due to the body shop keeping the vehicle not per my wishes. As of last Friday the vehicle was sent to the dealership but I did not find out till yesterday (Monday) when we picked up the vehicle that the body shop only conveyed to check for the misfire codes and nothing to do with any engine issues. After taking receipt of the vehicle from West Houston the vehicle is still having odd sounds from the engine and not performing as it should. In talking to the service advisor we found out they did not not know about any engine issues and that we are needing to take the vehicle back to Meszaros for work and they need to fix the issue. The frustrating part is that the vehicle till last week was at the body shop since May. If you are on hold for West Houston they tout their partnership with the body shop and the work they do. If that is the case, for the sake of customer service, if the body shop does not have the expertise with the mechanical diagnosis why would they be the one to fix the vehicle. Plus, the impression is that they do not want liability but at the sake of resolving the mistake or making sure the customer is satisfied with the over all care of their vehicle. More

Horrible service. Overcharged and added useless services to my bill for the car. Would recommend you use any other service center. Also the people working the front desk were rude and impatient. to my bill for the car. Would recommend you use any other service center. Also the people working the front desk were rude and impatient. More