West Houston Volkswagen

Anyone can sell you a car. The service is what makes the difference. I brought my EOS in for it's first service. Made the appointment on line. Fast and easy, They even have this little online chat thing whe difference. I brought my EOS in for it's first service. Made the appointment on line. Fast and easy, They even have this little online chat thing where you can ask service advice. I arrived a half hour early before they were even open. However, Chris greeted me and offered to process me in so I could be on my way to work. He was very helpful, called me mid morning to give me a progress report and again after lunch to tell me my car would be ready at the agreed upon time. All went smoothly and it was a very positive experience. This is my third car from this dealership. I keep coming back because the service team acts like you're the only one there. They do their best to make sure they help you with whatever problem you may have or just routine service. Thank you, Chris.....I'll be back. More

What began as a pleasant shopping experience turned into a nightmare! I purchased a used Mazda RX8 from West Houston VW. I was told that the car had been inspected by their mechanics and was in good working a nightmare! I purchased a used Mazda RX8 from West Houston VW. I was told that the car had been inspected by their mechanics and was in good working order. Less than 48 hours later the “check engine light” (CEL) turned on. I asked the used car salesman if I could bring the car in to have the engine code run to determine the reason for the CEL. I was told that it would be no problem, and that they would take care of it. When we arrived at the location we were told that the car was sold “as is” and that I would have to pay $80 to have the car diagnosed. I took the car to another auto mechanic who diagnosed and fixed the problem. The mechanic had to replace the leaking radiator hoses. Someone had wrapped the hoses with electrical tape to keep them from leaking (what kind of inspection did WHVW perform?). This is not the type of service I expect from any car dealer! More

I purchased a used VW. Within 500 miles, it began leaking oil badly and the rear power windows mechanisms broke. Upon close inspection, it was noted that the brake pads were replaced over worn-out rotors,and oil badly and the rear power windows mechanisms broke. Upon close inspection, it was noted that the brake pads were replaced over worn-out rotors,and etc and etc. Bottom line: car was "dressed-up" for sale. When the General Manager was contacted for comment, he said "Well did you have an outside inspector check it over before buying it?" When one buys from an authorized dealer, one expects the vehicle to be "OK", because you believe them to have more integrity than the local "used car lot". How many people believe it is necessary to take their own mechanic to the authorized auto dealer? Needless to say, he refused to do anything about the sham that was perpetrated by them. I would absolutely warn anyone not to buy at this dealership. More

All I can say is WOW. Best Dealer in Town. I would not buy from anyone else. They handled everything fast and effecient. I enjoyed every aspect of the purchase experience. I have purchased 3 cars from thi buy from anyone else. They handled everything fast and effecient. I enjoyed every aspect of the purchase experience. I have purchased 3 cars from this store and will not buy anywhere else! Mike is awesome! More