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West Houston INFINITI

Houston, TX

4.6
724 Reviews

12200 Katy Freeway

Houston, TX

77079

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724 Reviews of West Houston INFINITI

July 26, 2021

Everybody is very friendly and helpful…David helped me to get my truck fixed even I had no appointment and gat me a rental car. More

by Mirella sierra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Torres
July 18, 2021

We own two Infinitis and the sales and service departments have always been easy to work with and consistently satisfied our needs. Excellence that's hard to beat. More

by Tim788495
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacobs
July 18, 2021

They are doing nothing to protect patrons in waiting room from COVID-19 Small and overcrowded a super spreader site no one sanitizing or just wiping down More

by adumas9582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rivera
July 11, 2021

Bought my car here and it has not been serviced anywhere else…at this point, I have not had any reason to explore other options!! More

by Percy60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Jacob
July 02, 2021

Service was done in a timely manner. Never had a problem with any of the service department. Mason Koch was very nice and helpful with out Infinity. More

by Tish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Koch
June 17, 2021

Quick, efficient staff. Jeff Haney did an excellent job Quick, efficient staff. Jeff Haney did an excellent job on keeping us updated on the progress of the repair. He as well explained in detail about th More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Haney
June 10, 2021

Great service consultants, waiting area for service. Very prompt service. Car was cleaner than when I brought it in. Daniel Rivera does an excellent job of informing me about what needs to be done to car, co More

by RStacy2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Rivera
May 13, 2021

He attentive, thorough, kind, and informative. Jeff really knew his job. He tried to make sure everything was ready upon my arrival. Very proactive and respectful of my time. More

by Gracie Morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hinley
May 10, 2021

I was able to get the date and time that I requested. I will return for future service of my car. But, I do not want to fill out any more surveys these are very annoying and time consuming. More

by jbd4390
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know
April 23, 2021

Best dealership in katy and a place to visit for your vehicle maintenance and services. Mason Koch was a good knowledgeable person when it comes to vehicle maintenance and services. More

by goshy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Koch
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