West Houston INFINITI

I had a very good experience buying a G25. Dealt directly with Steve Titley and a minimum portion with Ricky Tejeda. Steve was great. Made sure that I felt comfortable and that I understood everything. I ana with Steve Titley and a minimum portion with Ricky Tejeda. Steve was great. Made sure that I felt comfortable and that I understood everything. I analyzed the guy since the beginning, and he didn't sell himself or the brand short. First question he asked me when we went for a test drive was: : "tell me more about what you look for in a car and the needs you have?" making those things the central part of the conversation more than the car itself was important for me. Hey, we all know Infiniti are great cars. It's like test driving a BMW to see if it rides well. You know it will, so this is more about you and your needs. So, he's a good seller...you got points for that Steve...haha! He wasn't pushy to try and sell me any car, but the car that I needed in the price range I was comfortable. I felt like the I was marrying the car at some point and I was getting to know the family. He made sure to explain all (from the leasing terms, to all gadgets in the car) and introduced me to everyone in the dealership, the manager, the finance guy, the recepcionist, the service guy, all the family...haha. He wants you to feel comfortable with what you're buying. I met Ricky Tejeda too, the Manager, and what I liked about these guys is that they're upfront and honest, which goes well with me. They make sure to back up the brand they have in front of them. It gave me the impression that they really respect you as a customer, the brand and their job. In the end, they understand that you might be back for another car in a couple of years, so it's clear to them that customer satisfaction is key and pays off at some point. Ricky told me: "the real deal begins when you drive away with your Infiniti because we need to make sure we serve you as well as we've done it just to get you buy the car." This far, they've been excellent. If they continue like this, I might be back in a couple of year for another Infiniti. Let's see. Grat job you guys. Continue like that. I have to say they're professional. Expectable from Infiniti? Most definitely, but I went to Audi Momentum and they didn't treat me like that, for a car that was cheaper than the G25. You see Audi? I bought a more expensive car at Infiniti! Both cars are excellent, but at this stage of the game, the name is not car quality, it is called customer service and satisfaction. They gave me a discount for being a graduated MBA and also taxes free in a promotion they had. So MBA's, go to to West Houston Infiniti! More

I have been a customer of West Houston Infiniti for the last 3 years and have always been treated with fairness and respect. If you are looking for a dealer that you can work with and continue to purchase last 3 years and have always been treated with fairness and respect. If you are looking for a dealer that you can work with and continue to purchase vehicles on a repeat level, these are the guys. Staff is friendly and great to work with from Sales to Service. More

Steve Titley was helpful and thorough ...a wealth of information about our vehicle. He was just as helpful after we had already purchased the vehicle too. he took the time to introduce us to our service information about our vehicle. He was just as helpful after we had already purchased the vehicle too. he took the time to introduce us to our service advisor as well and made us feel right at home. its people like him that make the car buying experience so pleasant and stress free. thanks Steve! More

Overall the service West Houston Infinity provided throughout the purchase of my new vehicle was very good. I am very please with my new car and with Infini service. Juan throughout the purchase of my new vehicle was very good. I am very please with my new car and with Infini service. Juan More

My leasing experience with West Houston Infiniti was great. The personnel were all very friendly. There were no high pressure sales pitches. I felt very relaxed and comfortable at the dealership. I woul great. The personnel were all very friendly. There were no high pressure sales pitches. I felt very relaxed and comfortable at the dealership. I would recommend this dealership to any of my friends interested in purchasing an Infiniti car. Thanks to everyone that worked on my deal and made everything go very smoothly. Look forward to seeing you guys again in a few years ! Steve Powell More

Everyone at West Houston Infiniti was great to work with. They were very friendly and helpful and went out of their way to ensure I had a great experience. They were very reasonable during the negotiation They were very friendly and helpful and went out of their way to ensure I had a great experience. They were very reasonable during the negotiation process and overall made it a very pleasant purchase process. More

I was looking for a third row vehicle to accomodate a growing family, and had never purchased an Infinity. We visited a number of dealerships to compare different makes and models, and settled on Inifin growing family, and had never purchased an Infinity. We visited a number of dealerships to compare different makes and models, and settled on Inifinity and the QX56 equally dues to the cost/benefits of this vehicle over makes and models, but also becuase we were most comfortable with the selling experience with Nick. We also placed a lot of value on what we expected to be an easy longer term relationship with the dealership. The service package and the 4 yr personal concierge service were huge advtages in my mind. During my car selection process, I left 2 dealerships simply becuase I did not like (or have the time for) high pressure tactics. This dealership, and Nick in particular, we very good about answering my questions and working with my hectic work schedule. Very good buying experience. More

My experience with West Houston Infiniti was excellent. I had done quite a bit of research on the Infiniti EX before I made my first visit to the dealer. I knew what options I wanted, what price I was wil I had done quite a bit of research on the Infiniti EX before I made my first visit to the dealer. I knew what options I wanted, what price I was willing to pay (www.edmunds.com) and that West Houston had the exact car I wanted. I called the dealer as I was on my way and asked for an internet sales person. I spoke with Steven Sistrunk. I told him that I would be there soon and what I was looking for. When I arrived about 20 minutes later, he met me at the reception desk and apologized that another buyer had come in unannounced. Being in sales, I totally understood and told him I would look around the showroom. A few minutes later, Hart Oshman, approached me, asked for me by name and said that Steven told him I was coming in and he would be glad to help me. Hart showed me the exact car I wanted to purchase and allowed me to test drive their demo model. As it turns out, Hart Oshman is the general manager. I was very impressed with this as many general managers are hardly ever seen in a dealership, let alone actually taking a customer out on a test drive while his salesperson is busy with another customer. Once returning from the test drive, Hart asked if I had time to review some numbers. However, I must point out that there was never a “hard sell” feeling coming from Hart. About this time Steven was free to help me. Hart and Steven brought over the numbers and I was extremely pleased that I didn’t have to get involved in the “mental warfare” of purchasing a car. I knew exactly what I was willing to pay and their price was right on point. I got a great deal and had a very pleasant experience doing so. How many times have you heard someone say that? We agreed to the deal on Friday, and I picked the car up on Monday. Larry Bagley, in the finance department, was also great to work with. He was very conscientious of my time and did his best to get me out as quickly as possible. Steven did a very thorough job of explaining everything in the car and I was on my way. He even put his cell phone number in the car phonebook in case I ever have any issues. One other thing I would like to point out is that West Houston Infiniti is family owned and not part of a massive conglomerate like many car dealerships these days. I actually met the owner at one point as he was downstairs talking to everyone. I was thrilled that I didn’t have to argue against a $500 “dealer services” fee that many of the larger dealers charge. Why should I have to pay $500 for you to take care of me when I bring my car in for service? That is the biggest “screwing” in the auto industry and, again, I was thrilled that West Houston didn’t even try to collect such a bogus fee. I would highly recommend this dealer to anyone looking for a new Infiniti. You won’t be the least bit disappointed. More

Dwayne DiMaria was most prompt in answering my on line reqeust. Upon meeting him last night, I found him to be extremely professional and informative. West Houston Infiniti is most fortunate to have an reqeust. Upon meeting him last night, I found him to be extremely professional and informative. West Houston Infiniti is most fortunate to have an employee of his quality in their midst. More

The process of returning a leased vehicle and leasing a new one was as smooth as possible. I was able to select the car I wanted online from the inventory available at the dealership. I worked with the t new one was as smooth as possible. I was able to select the car I wanted online from the inventory available at the dealership. I worked with the team to schedule an appointment. The swap was as easy as getting an oil change. The best part was the sales staff at West Houston Infiniti were the sames ones I leased from three years prior. It was great to have a history. It was like a family experience. The sales staff teamed up to process the return car, new car prep, paperwork, and delivery quicker. The Finance process was painless and hassle free. Overall, it was a great experience. I got a quality car at a value price and the process was comfortable. More