West Houston INFINITI

This is a great dealership. I feel at home there and they treat you as they should -- like a valued client !! Price negotiation was a positive experience, no game playing. They followed through on wha they treat you as they should -- like a valued client !! Price negotiation was a positive experience, no game playing. They followed through on what they promised. More

We couldn't be happier with our new M35S and with the staff at West Houston Infinity. Tony is an excellent sales person and we thoroughly enjoyed his cheerful attitude. His explanation of the electronic staff at West Houston Infinity. Tony is an excellent sales person and we thoroughly enjoyed his cheerful attitude. His explanation of the electronics on the car was thorough and clear, so far I have been able to implement everything he covered. This is the second Infinity we have owned and I have a feeling it won't be the last! More

I had a very good experience buying a G25. Dealt directly with Steve Titley and a minimum portion with Ricky Tejeda. Steve was great. Made sure that I felt comfortable and that I understood everything. I ana with Steve Titley and a minimum portion with Ricky Tejeda. Steve was great. Made sure that I felt comfortable and that I understood everything. I analyzed the guy since the beginning, and he didn't sell himself or the brand short. First question he asked me when we went for a test drive was: : "tell me more about what you look for in a car and the needs you have?" making those things the central part of the conversation more than the car itself was important for me. Hey, we all know Infiniti are great cars. It's like test driving a BMW to see if it rides well. You know it will, so this is more about you and your needs. So, he's a good seller...you got points for that Steve...haha! He wasn't pushy to try and sell me any car, but the car that I needed in the price range I was comfortable. I felt like the I was marrying the car at some point and I was getting to know the family. He made sure to explain all (from the leasing terms, to all gadgets in the car) and introduced me to everyone in the dealership, the manager, the finance guy, the recepcionist, the service guy, all the family...haha. He wants you to feel comfortable with what you're buying. I met Ricky Tejeda too, the Manager, and what I liked about these guys is that they're upfront and honest, which goes well with me. They make sure to back up the brand they have in front of them. It gave me the impression that they really respect you as a customer, the brand and their job. In the end, they understand that you might be back for another car in a couple of years, so it's clear to them that customer satisfaction is key and pays off at some point. Ricky told me: "the real deal begins when you drive away with your Infiniti because we need to make sure we serve you as well as we've done it just to get you buy the car." This far, they've been excellent. If they continue like this, I might be back in a couple of year for another Infiniti. Let's see. Grat job you guys. Continue like that. I have to say they're professional. Expectable from Infiniti? Most definitely, but I went to Audi Momentum and they didn't treat me like that, for a car that was cheaper than the G25. You see Audi? I bought a more expensive car at Infiniti! Both cars are excellent, but at this stage of the game, the name is not car quality, it is called customer service and satisfaction. They gave me a discount for being a graduated MBA and also taxes free in a promotion they had. So MBA's, go to to West Houston Infiniti! More

I have been a customer of West Houston Infiniti for the last 3 years and have always been treated with fairness and respect. If you are looking for a dealer that you can work with and continue to purchase last 3 years and have always been treated with fairness and respect. If you are looking for a dealer that you can work with and continue to purchase vehicles on a repeat level, these are the guys. Staff is friendly and great to work with from Sales to Service. More

Steve Titley was helpful and thorough ...a wealth of information about our vehicle. He was just as helpful after we had already purchased the vehicle too. he took the time to introduce us to our service information about our vehicle. He was just as helpful after we had already purchased the vehicle too. he took the time to introduce us to our service advisor as well and made us feel right at home. its people like him that make the car buying experience so pleasant and stress free. thanks Steve! More

Overall the service West Houston Infinity provided throughout the purchase of my new vehicle was very good. I am very please with my new car and with Infini service. Juan throughout the purchase of my new vehicle was very good. I am very please with my new car and with Infini service. Juan More

My leasing experience with West Houston Infiniti was great. The personnel were all very friendly. There were no high pressure sales pitches. I felt very relaxed and comfortable at the dealership. I woul great. The personnel were all very friendly. There were no high pressure sales pitches. I felt very relaxed and comfortable at the dealership. I would recommend this dealership to any of my friends interested in purchasing an Infiniti car. Thanks to everyone that worked on my deal and made everything go very smoothly. Look forward to seeing you guys again in a few years ! Steve Powell More

Everyone at West Houston Infiniti was great to work with. They were very friendly and helpful and went out of their way to ensure I had a great experience. They were very reasonable during the negotiation They were very friendly and helpful and went out of their way to ensure I had a great experience. They were very reasonable during the negotiation process and overall made it a very pleasant purchase process. More

I was looking for a third row vehicle to accomodate a growing family, and had never purchased an Infinity. We visited a number of dealerships to compare different makes and models, and settled on Inifin growing family, and had never purchased an Infinity. We visited a number of dealerships to compare different makes and models, and settled on Inifinity and the QX56 equally dues to the cost/benefits of this vehicle over makes and models, but also becuase we were most comfortable with the selling experience with Nick. We also placed a lot of value on what we expected to be an easy longer term relationship with the dealership. The service package and the 4 yr personal concierge service were huge advtages in my mind. During my car selection process, I left 2 dealerships simply becuase I did not like (or have the time for) high pressure tactics. This dealership, and Nick in particular, we very good about answering my questions and working with my hectic work schedule. Very good buying experience. More

Dwayne DiMaria was most prompt in answering my on line reqeust. Upon meeting him last night, I found him to be extremely professional and informative. West Houston Infiniti is most fortunate to have an reqeust. Upon meeting him last night, I found him to be extremely professional and informative. West Houston Infiniti is most fortunate to have an employee of his quality in their midst. More