West Houston INFINITI

I had dealt with West Houston Infiniti on the purchase of a 2010 QX56. They were very fast, fair, and professional then. This car buying experience was no different. I asked Terry Epps, our salesperson fr a 2010 QX56. They were very fast, fair, and professional then. This car buying experience was no different. I asked Terry Epps, our salesperson from our first purchase there, if he could find us a 2012 QX56 with a few specific options. He and Ricky Tejada found exactly what we wanted, and told me that it would be a about 3 weeks before they could get it. About 10 days later, they called me to set up an appointment to swap cars because they were able to get it in early. The trade in procedure, all of the paperwork, and the new car were all great. The whole transaction took less that 2 hours from the first step in the door to the new car orientation and drive off. The entire staff at West Houston Infinity, especially Terry and Ricky, did a great job and they earned our business. The facilities are immaculate, the waiting area is very comfortable, and the service department is fast and courteous. I have already and would again recommended Terry and West Houston Infiniti. More

My husband and I walked in with the idea that we would decide immediately weather we would further inquire about the Infiniti QX56 soley based on the sales person with which we first were greated. When D decide immediately weather we would further inquire about the Infiniti QX56 soley based on the sales person with which we first were greated. When Dwayne greeted us, we knew right off we could trust him. He answered all of our questions, formed a warm relationship and helped us trust the Infiniti brand. We have been loyal Chevrolet customers for many years. Dwayne not only educated us on the Infiniti brand, but sold us on the type of customer service of which we could expect. I will gladly share our positive experience with all of my friends and highly recommend our new favorite sales person, Dwayne DiMaria. On day two of our new Infiniti, we could'nt be happier! We have been shopping around and were almost sold on a Toyota Sequoia. We liked the vehicle, but found our salesperson uneducated on his product. We were specific about the specs that we wanted, he told us they "could get it"...but, actually, they could not. Thank goodness West Houston Infiniti is just down the street! As we were rushed to make an appointment after we signed the paperwork, I asked if I could return the next day to ask Dwayne to show me through all the bells and whistles! Dwayne met me at the door, and proceeded to show me everything, in detail. He programmed my garage door openers, taught me how to sync my iphone, and showed me how to use the nav. We formerly owned a fully loaded Tahoe, and thought it was great. (in fact, I loved it...until I met the QX56) This vehicle really delivers on comfort, style and performance. My husband says the only thing he does'nt love about Infiniti is that they don't make a truck! More

I was treated like family, everyone was friendly and wanted to welcome me to the dealership and make me feel comfortable. They answered all my questions completely. This is the 3rd Infiniti G series car wanted to welcome me to the dealership and make me feel comfortable. They answered all my questions completely. This is the 3rd Infiniti G series car i have bought from West Houston Infiniti. I appreachate the loaner car when I need service. the service department is fast Honest. I never had a bad experience. More

I have been a customer of West Houston Infiniti for over 20 years and I HAVE NEVER BEEN DISAPPOINTED!! They are friendly, helpful and honest. I have purchased about 16 Infinitis from West Houston. They hav 20 years and I HAVE NEVER BEEN DISAPPOINTED!! They are friendly, helpful and honest. I have purchased about 16 Infinitis from West Houston. They have always provided me outstanding service and value. Also, they have made buying each car a pleasant experience, without any buyer's remorse. Great people: Great cars!! More

I was pleased with our experience at Infiniti. Everyone involved in the process made sure we received everything we wanted and needed. Everyone was friendly. involved in the process made sure we received everything we wanted and needed. Everyone was friendly. More

My BF and I dropped our 2011 Infiniti QX56 off at West Houston Infinity for service and left to IAH to catch a flight to JFK. Upon reaching the security checkpoint, we discovered he had left his wallet in Houston Infinity for service and left to IAH to catch a flight to JFK. Upon reaching the security checkpoint, we discovered he had left his wallet in the car back at the dealership. We knew we had only an hour and a half to catch the flight, but no time to drive back to West Houston, get wallet (with I.D. and $1,800 cash in it) and make the last flight. In a panic, I called the dealership. The nice receptionist named Molania transferred me to the service department. They stated the car was already being serviced, would check the car for the wallet while I was on hold. Thank God the wallet was still there in the door side pocket. The dealership immediately sent one of the porters to IAH and met us at gate "C". Nothing was touched or missing from his wallet. We made our flight and my careless BF will be more careful next time. Thank you West Houston Infiniti for being honest and going above and beyond to save our vacation!!!!!!!!! And thanks for servicing our QX56! More

This is one of the best and easiest new car buying exprieance I have ever had. The sales people kept their word with regards to time spent there at the dealership. I would recommend this dealership exprieance I have ever had. The sales people kept their word with regards to time spent there at the dealership. I would recommend this dealership and saleman to anyone. More

Appointment was set up with Steven, and he was on time and available. Excellant knowledge of car specs and capabilities. Handled transaction very professionally and efficiently. I drove off a happy custom and available. Excellant knowledge of car specs and capabilities. Handled transaction very professionally and efficiently. I drove off a happy customer. More

I was in a situation with a lease that I was needing to end. The receptionist introduced me to Ricky and Ed. They were able to create a nice option for me to seamlessly transition from an M35 to a G37 ea end. The receptionist introduced me to Ricky and Ed. They were able to create a nice option for me to seamlessly transition from an M35 to a G37 easily. They took the time to understand what I needed and did not pressure me into my decision. I went to the dealership on 3 different occassions. Beau took the time to explain the Gas and Go program that I liked. Very good experience. More

Bubba and the entire team at West Houston Infiniti made my purchase of a new QX and pleasant an experience as anyone could hope for. They offer exceptional products backed by impeccable service. I will r my purchase of a new QX and pleasant an experience as anyone could hope for. They offer exceptional products backed by impeccable service. I will refer others and be back personally. More