West Houston INFINITI

I purchased a new M37 and Dwayne DiMaria was the sales person who helped me. He was very knowledgeable, friendly and efficient. I also dealt with a gentlement named Hart and Beau in finance. They were als person who helped me. He was very knowledgeable, friendly and efficient. I also dealt with a gentlement named Hart and Beau in finance. They were also very professional and easy to work with. All in all, about as good an experience as one can have when buying a new car. Marty Tate More

I purchased a used EX35 from West Houston Infiniti and I noticed a few issues with the car before I purchased it. Jack assured me he would take care of it, but that the men that could fix it weren't working noticed a few issues with the car before I purchased it. Jack assured me he would take care of it, but that the men that could fix it weren't working that day. He told me to call him and schedule an appointment for the following week. A month later, I have emailed three times and called twice and my problem is still not resolved. When I call he tells me he will have someone call me that day, which of course has not happened. I ask him where my new plates are, and he says they are sitting on his desk! Why didn't he call me to tell me this? Absolutely ridiculous! He told me what I wanted to hear to get me to buy the car and now I can't get him to return my phone calls or emails. I definitely would not recommend this dealer to anyone. More

I purchased my first Infiniti from the West Houston location. I was very satisfied with the customer service that I received from Dwayne. He was very thorough and provided me with all of the informatio location. I was very satisfied with the customer service that I received from Dwayne. He was very thorough and provided me with all of the information for the car that I purchased. The sales team was very friendly and accommodating. This was the first car that I have ever purchased and I truly appreciate the team's help in offering me the best price and financing for the car. More

This is the second time that we purchase our Infiniti car from West Houston Infiniti AND from the same sales person (Dwayne DiMaria). He and his collegues are very helpful, professional and caring. They wo from West Houston Infiniti AND from the same sales person (Dwayne DiMaria). He and his collegues are very helpful, professional and caring. They work with you to make sure the whole process (from test drive to paper signing when purchasing the car) is smooth, pleasant and comfortable. Dwayne is very efficient and I have to say that he did reasonable follow up with us without overwhelming us for too much follow ups. We liked that very much. The car was available on the lot which made the decision easier. Of course, the excellent experience we had with our G35 made it also easier to stay with Infiniti. Dwayne and the team really showed and worked hard to keep us as customers. We purchased the car on the day thay Dwayne was off and he went to work to make sure my husband and I could get the car. He was very helpful in explaining in detail (and in a practical way) how things operate. We are very pleased. Thank you and keep up the good work!!! More

Great overall experience. Was looking for another Infiniti dealership. Used sw Infiniti but our sales people martin and ken no longer there. When decided to buy our salesman Angela at sw was off a Infiniti dealership. Used sw Infiniti but our sales people martin and ken no longer there. When decided to buy our salesman Angela at sw was off and talked to sales mgr he nevered called back or told Angela we were ready.to buy. We found new dealership and a great salesman. Dwayne Dimaria. We have purchased 3 Infinitis at sw sine 2010. Would use Dwayne for our next purchase and recommend him to friends. Mgr Hart Oshman and Larry in financial DEPT were exceptional too. Dwayne was very empathetic to our ordeal at sw Infiniti and got on the ball quickly to find our QX56 we wanted and had it ready and waiting for us. More

This was my first experience at West Houston Infinity. My husband had visited a week earlier to scope out options and when I showed up for the first time, Dwayne DiMaria greeted me as if we had met. He h My husband had visited a week earlier to scope out options and when I showed up for the first time, Dwayne DiMaria greeted me as if we had met. He had remembered my husband and my name - very impressive considering the amount of people they meet daily. Dwayne was very friendly as I took a test drive and we established a good relationship immediately. I was most impressed that they were not pushy at all and Dwayne asked me what he needed from me as I considered my purchase. He was patient and let me have the time and space I needed. Dwayne and manager Hart Oshman were very patient and respectful during the negotiations and I felt that they honestly cared about me making the right decisions on the car - they were not out to make a quick sale. They educated me about pricing, process and pros and cons and ultimately led me to the absolute right decision. Financing with Larry Bagley was enjoyable and we much appreciated the experience and "war stories" that he shared with us. Upon delivery, Dwayne assisted me in setup of the car and I was completely blown away by the Personal Infinity Assistance program. That truly puts Infinity at the top of the game in my mind. My overall experience was outstanding and the team at Westside made that happen! More

Extremely great service from start to end with, returning of old lease (car) and agreement with new lease (SUV). I tell colleagues and friends about the great service at West Houston Infiniti related to new of old lease (car) and agreement with new lease (SUV). I tell colleagues and friends about the great service at West Houston Infiniti related to new car/suv to regular maintenance service. More

The team was great to work with. Once I decided on the car that I wanted, they got it ready and let me come back the next day to complete the transaction. I was in and out quickly and was greeted by every car that I wanted, they got it ready and let me come back the next day to complete the transaction. I was in and out quickly and was greeted by everyone with a smile. More

Dwayne DiMaria was very pleasant to work with and very knowledgeable of the auto we were interested in. He stayed late, +/- an hour past closing time, to go over the operation of the new vehicle and answ knowledgeable of the auto we were interested in. He stayed late, +/- an hour past closing time, to go over the operation of the new vehicle and answer all of the questions we had about the new purchase. Our experience with Larry Bagley was pleasant also. Financing was well organized with sufficient explanation of each document we signed. Will recommend this dealership and Dwayne DeMaria in particular whenever we can. More

We had a great experince our salesman was very patient with us and took his time with us. Did not presure us and that was a big plus. we had a great experance. with us and took his time with us. Did not presure us and that was a big plus. we had a great experance. More