West Houston INFINITI

I found my self obligated to put the comment, experience and service given by Gary Wlison at Infiniti West Houston, Service Department. I am also the current owner for Toyota and Chevy and I am surprised to and service given by Gary Wlison at Infiniti West Houston, Service Department. I am also the current owner for Toyota and Chevy and I am surprised to see the attention, professionalism offered by this dealership when comparing to others. After talking to Gary he understand and immediately arranged the loaner vehicle. I also get the good expert advise and being very patient and detailed in explaining the schedule services to what need to be performed on my Infiniti M37S by saving money from my pocket and not to forgot I have also been offered for drink or coffee :-) On a lighter note I am little not convinced with the operator/receptionist as they suppose to give me a call back which I never received and as a result I have to call back in which result in some time loss Having said that, this was my first service and experience with Infiniti West Houston and over all I am highly satisfied and if they maintain and keep the same level of services I'm sure its very hard for anyone to go to any other place for service. More

My experience with West Houston Infiniti was exceptional. From the moment I walked in to the moment I drove off with my new vehicle. Dwayne DiMaria greeted me at the door and was very knowledge, kind and ne From the moment I walked in to the moment I drove off with my new vehicle. Dwayne DiMaria greeted me at the door and was very knowledge, kind and never PUSHY! I never felt pressured. I came to see the inventory of the 2013 QX56, he made me feel at home and let me test drive the vehicle. He explained in detail the differences between the packages that the QX offered. He worked closely with Hart Oshman, the GM, to find exactly the vehicle I wanted. The whole process was simple, no hassle, no fuss!! It was painless. I would definitely recommend Dwayne DiMaria to my friends. He took his time to explain the vehicle and all that it can do. The service I received was exceptional! I have been more than impressed. I love my new QX56. More

From the moment we walked in the door at West Houston Infiniti, we were greated warmly and treated with respect. Every salesperson on the floor was available to answer any question we had. The process of Infiniti, we were greated warmly and treated with respect. Every salesperson on the floor was available to answer any question we had. The process of selecting a car, negotiating price and driving off the lot all happened smoothly and quickly. I've never had a salesperson spend so much time ensuring that every question was answered, that we had met the staff in the service department, that we knew the car before driving off the lot and even scheduling my first service appointment. There was not a single hassle in the process and the car is truly amazing! I would recommend this dealer and the G37 to anyone looking! More

Dwayne was extremely helpful and personable. He was very accommodating when it came to finding exactly what we were looking. We are definitely recommending him to our friends and family. Regards, Jua accommodating when it came to finding exactly what we were looking. We are definitely recommending him to our friends and family. Regards, Juan and Nancy Patino More

I had an express oil service appointment today. It was easily the best and fastest service that I've received especially compared to the dealership on 59. I got an oil change, plugged one tire that had a easily the best and fastest service that I've received especially compared to the dealership on 59. I got an oil change, plugged one tire that had a nail in it and a car wash in 30 minutes. More

What started as a telephone call became a GREAT EXPERIENCE buying a car. Steve Titley is a great Salesperson, who listens what you want in a car and do whatwever it takes just to get the deal done EXPERIENCE buying a car. Steve Titley is a great Salesperson, who listens what you want in a car and do whatwever it takes just to get the deal done. In my previous experiences buying cars as always, not good ones but certaintly now I will become a fan of Infinity and this dealer. The Manager (Ricky Tejada) help us get the car that my wife wanted and made the correponding call to make it happen. These dealer gives the customer a Great Service and a Great Experience. I would recommend to anyone to visit them!!! More

I have been purchasing parts for my 2011 G37, for the past 3 years at the west Houston infinity dealership. walking in and seeing Oscar and Raymond (manager), gives me a great sense of security and comfo past 3 years at the west Houston infinity dealership. walking in and seeing Oscar and Raymond (manager), gives me a great sense of security and comfortless knowing that consistently they are always there. My questions are always fully answered very professionally to the best of their knowledge. Their customer service is far beyond professional and their knowledge is extremely spoken with great experience. I went on a Saturday last month to get an oil change and other maintenance work, and Mr. Raymond Zografose was dealing with to many jobs all alone. Answering phone calls, Looking up prices for another customer, giving orders to the mechanics, running to the storage/supply area for someone else, and taking care of me. Amazing seeing Mr. Zografose working so hard to make all ends meet for the purpose of making his customers happy and well taken care of. This is what i call a true accomplishment, loyalty, integrity, dependable, and dedication to infinity dealership. Through the past years of my driving, i have never seen such an employee who works this hard to please everyone at the same time, the way Mr. Zografose works. Mr. Zografose well above and beyond his customers expectations to make sure that his customers walk out not only happy, but also satisfied. I feel Mr. Zografose deserves to be recognized for his hard work, recognition, and dedication period. I have referred so many people to west Houston infinity directly to Mr. Zografose for their infinity vehicle repair and parts. Thank you Mr. Zografose for all your help and support. More

We purchased an 2011 Infiniti FX35 from West Houston Infiniti previously and decided to replace both our vehicles with 2013 models (QX56 and G37). We chose West Houston Infiniti for their first class s Infiniti previously and decided to replace both our vehicles with 2013 models (QX56 and G37). We chose West Houston Infiniti for their first class services and purchasing experience that we experienced on our first business back in late 2010. We were able to test drive, purchase and finish paperwork and drive home in our new vehicles in under 5 hours. Our sales person, Dwayne DiMario, was highly knowledgeable in their model line up and features, very friendly and professional. Highly recommended if you're looking to purchase an Infiniti vehicle in Houston area. More

This is my second purchase from west Houston Infiniti and Dwayne/Ricky. The sale process is "no hassle" and they go above and beyond to get you the car you want. This QX was a surprise for my wife, and they Dwayne/Ricky. The sale process is "no hassle" and they go above and beyond to get you the car you want. This QX was a surprise for my wife, and they played along and helped me conceal the surprise. Customer for life! More

This is the second car I bought thru Dwayne DiMaria at West Houston Infiniti. The cars speak for themselves, but the attention I received from Dwayne and his responsiveness to my car buying needs were sec West Houston Infiniti. The cars speak for themselves, but the attention I received from Dwayne and his responsiveness to my car buying needs were second to none. He and Hart Oshman worked with me to build a deal that I found to be fair and honest. Larry Bagley in Finance was a pleasure to work with. Overall, this was another positive car buying experience at West Houston Infiniti and I would happily recommend them to anyone. More