West Houston INFINITI

This dealership is owner-operated and it shows. When you walk in the door you are greeted by friendly, knowledgable professionals whose desire is to assist you in selecting your automobile of choice in a be walk in the door you are greeted by friendly, knowledgable professionals whose desire is to assist you in selecting your automobile of choice in a beautiful and immaculate showroom and all the while making it the most pleasurable car-buying experience you have ever had in your entire life. This is my fourth Infiniti and all but one have been purchased from this dealership. They are a Class Act. From the time you select your new Infiniti until you return for another, you know that you are in the hands of honest and reliable people. My sales representative is David Hatcher. I use the present tense because he doesn't just make the sale and disappear. Awesome doesn't begin to describe his expertise. He knows these automobiles inside and out and he just does everything for his customers - from big things like programming the Bluetooth and showing one how to use it, to helping one move things from the present car to the new one. He is always available if one has questions later. More

I recently purchased a 2014 Infiniti Q50S from West Houston Infiniti and very glad that I chose this model...great car and reasonable price for a car in its class. James Duhon provided exceptional Houston Infiniti and very glad that I chose this model...great car and reasonable price for a car in its class. James Duhon provided exceptional service by answering all my questions or sought answers to them, provided detailed knowledge about the vehicle's capabilities and technology, etc. He provided exactly what I needed to make my decision to purchase the car and helped delineate the differences between other models I was considering at the time. He also notified me that I was eligible for a discount on my purchase based on my current employer, which was unknown to me at the time as it is not advertised within my company. In addition, James spent time to help me customize the car to my liking and has subsequently followed up with me regarding questions, maintenance schedules, or any potential issues. He also went out of his way to deliver paperwork to my workplace after the car purchase...now that's great customer service! This was probably the first time I have purchased a car that didn't become an all day appointment in buying a new car. If you're a first time buyer or a repeat buyer, I would recommend West Houston Infiniti and James Duhon as your car sales person. Regards, Chuck More

The folks at WHI were awesome. They worked hard to beat any price I received from other dealers, and gave me about 80% of the KBB value of my trade despite lots of wear and tear. When I arrived for my app any price I received from other dealers, and gave me about 80% of the KBB value of my trade despite lots of wear and tear. When I arrived for my appointment, everything was ready to go. They efficiently walked me through the paperwork, gave me an excellent overview of some of the technology in the car, helped me set up the Infiniti Connection, and got me on my way. I would definitely recommend them and come back again! Ben More

Jim Bui was absolutely fantastic through the whole car buying process. When it was ready to leave, Jim already had my sun glasses in the sun glass case, my radar detector hooked up, my Bluetooth programed buying process. When it was ready to leave, Jim already had my sun glasses in the sun glass case, my radar detector hooked up, my Bluetooth programed and programmed my seats etc.. That was above and beyond what I have experienced before when buying a car. Larry was also fantastic through the finance and paperwork process. Great Job, David More

Great service. I give a 5 star rating because Jim Bui went out of his way to show us various models until we found the one that truly adapted to our needs. We are extremely happy with our purchase and wo went out of his way to show us various models until we found the one that truly adapted to our needs. We are extremely happy with our purchase and would definitely recommend. More

Jim Bui was awesome!! From the moment he introduced himself to us to the moment I drove off with my new 2014 QX60... it was an amazing experience. His knowledge of the products and patience throughout himself to us to the moment I drove off with my new 2014 QX60... it was an amazing experience. His knowledge of the products and patience throughout the whole process was amazing. I highly recommend him if you are looking for a new car... he is very professional and he will go out of his way to make your car buying experience exceptional; he made sure all our questions were answered… he made sure I was 100% satisfied. Hopefully this is the beginning of a long relationship and I will use him for any future purchases. Best Regards, Nancy More

The best and smoothest transaction to purchasing a car. The salesman was helpful to my needs in every way. I would highly recommend my friends and family to do business with him in the future. The salesman was helpful to my needs in every way. I would highly recommend my friends and family to do business with him in the future. More

Great process went very smoothly. Wished I could of got a better price on my trade in without going elsewhere. Had a previous owner encourage going to talk with Ricky the sales manager. frank better price on my trade in without going elsewhere. Had a previous owner encourage going to talk with Ricky the sales manager. frank More

Jim bui was fabulous to work with. See him for your new car !! Easy experience in general and would use them again for our car needs. car !! Easy experience in general and would use them again for our car needs. More

Every member of their staff that I dealt with were extremely friendly and went out of their way to make me happy. The level of personal attention was amazing . I never once felt pressured to make a de extremely friendly and went out of their way to make me happy. The level of personal attention was amazing . I never once felt pressured to make a decision and was taken care of during the whole process. My salesman, Dwayne DiMaria, went out of his way to make my lease a pain free and enjoyable experience. His knowledge of the products and patience throughout the whole process was amazing. I would definitely recommend this dealership to anyone who appreciates amazing customer service! (: More