West Houston INFINITI

I recommend WHI new car sales and service and NOT pre-owned My originally intent and desire was to buy a pre-owned and certified infinity (in this case a 2015 G60 IPL) as I have done with three previous purchas My originally intent and desire was to buy a pre-owned and certified infinity (in this case a 2015 G60 IPL) as I have done with three previous purchases at WHI, but due to a breakdown in negotiations with and the less than acceptable attitude by the salesman (I would give it an approval rating of at best two stars) I ended the negotiations and elected to buy a new Infinity. This was the best decision I could have made. As a result of my experience with the WHI Pre-owned salesman and department, I don't intend to ever make a car purchase for WHI Pre-Owned Sales Department again. More

Truly exceptional Brought my vehicle in without an appointment and was in and out in 45 minutes. The service writer was extremely polite and informative of what needs Brought my vehicle in without an appointment and was in and out in 45 minutes. The service writer was extremely polite and informative of what needs to be done and I'm very appreciative of the way he handled things. More

My 2007 M35 Received a great service from a friendly staff. I was informed of any extra service necessary for the vehicle which I appreciate because I plan to kee Received a great service from a friendly staff. I was informed of any extra service necessary for the vehicle which I appreciate because I plan to keep my vehicle as long as possible. A well maintained vehicle is important to me. My 2007 Infiniti is running great. More

West Houston Infiniti is the Gold Standard I have bought 5 cars from West Houston Infiniti, in fact I buy cars all over Houston working as a Broker for others and West Houston is clearly the be I have bought 5 cars from West Houston Infiniti, in fact I buy cars all over Houston working as a Broker for others and West Houston is clearly the best dealership to purchase (if you are in the market for an Infiniti). More

Excellent Customer Service This dealership does an excellent job of being attentive to their customers. Everyone I encountered was polite and courteous. The dealership is also v This dealership does an excellent job of being attentive to their customers. Everyone I encountered was polite and courteous. The dealership is also very well maintained and the bathrooms are kept clean. More

Best In Class Bob, Jairo and Mylanya (along with service technicians) not only addressed my concerns, but provided me with recommendations that were extremely helpf Bob, Jairo and Mylanya (along with service technicians) not only addressed my concerns, but provided me with recommendations that were extremely helpful. I would not take my vehicle to any other service center other than West Houston Infiniti. More

July 15 I received very friendly service from all employees. Josh was very helpful and I appreciate his guidance. However, the quote for service was more tha I received very friendly service from all employees. Josh was very helpful and I appreciate his guidance. However, the quote for service was more than double (diognosis was 3 times the amount !) of what was charged by other Infiniti certified service centers. More

The service was I received from Josh Jacob was great It was great and service was great and Bob the service greeter was wonderful. Always willing to help on anything and get things fixed. Josh Jacob is It was great and service was great and Bob the service greeter was wonderful. Always willing to help on anything and get things fixed. Josh Jacob is a wonderful person. More

Top notch This dealership always provides top notch customer service and quality work. Infinti West Houston is above and beyond from the moment you drive up to This dealership always provides top notch customer service and quality work. Infinti West Houston is above and beyond from the moment you drive up to the service entrance. More

Excellent! Jack was great to work with. I was dreading the car buying process but he made it hassle free which I so appreciated. I found him to be straightforwar Jack was great to work with. I was dreading the car buying process but he made it hassle free which I so appreciated. I found him to be straightforward & honest. I had a good experience with everyone that I came in contact with there, from Jack to the financing department. I will definitely recommend West Houston Infiniti & will be back for my next vehicle! More