West Houston INFINITI

Luxury at it's best I read a consumer reports article on the Infiniti QX series. That took me to the dealership located on I-10, Katy Freeway west. I met Dwayne, took a t I read a consumer reports article on the Infiniti QX series. That took me to the dealership located on I-10, Katy Freeway west. I met Dwayne, took a test drive,then immediately knew the QX60 model was for me. I have been driving it for about 2 weeks now, and couldn't be happier. More

Best Experience Ever I came here 2xs before purchasing, once with my mom and sister and once with my dad for my final "approval". Being a single mom, I am used to dealers I came here 2xs before purchasing, once with my mom and sister and once with my dad for my final "approval". Being a single mom, I am used to dealerships and men trying to get over on me and so I have my family accompany me and I like to visit several times. I believe in having the "right feeling" before I buy and sometimes that changes on the repeat visit. I must say, this was not the case here. My sales consultant, David, was amazing! I never felt pressured and got exactly what I wanted. The interest rate I received through West Side Infiniti was much lower than my own credit union offered me. The time spent waiting and in finance was painless, and this was the day before Thanksgiving. Hart, the manager, has an amazing team working with him. I must say, I truly loved my experience with the staff and not to mention my beautiful Cowboy blue, QX60. I've had some blemishes on my credit but I have definitely been working towards turning everything around. I recently purchased a home in August and thought there is no way I will get approved. I did, with a great rate. Thanks West Side Infiniti! I am so happy I chose to come here! More

Great Checkup Took my car in for 30k check up. Jerry was awesome. Explained everything! Thank you!!! Loved my experience! Will be back for next one. Thanks again! Took my car in for 30k check up. Jerry was awesome. Explained everything! Thank you!!! Loved my experience! Will be back for next one. Thanks again! More

Personable and Professional Experience Bennie and Terry are both extremely pleasant, warm, and welcoming. They provided personal and professional care keeping me informed every step of the Bennie and Terry are both extremely pleasant, warm, and welcoming. They provided personal and professional care keeping me informed every step of the way and that was just for an oil change and tire rotation appointment. A very respectful and valuable experience. Best service experience ever. Will not be taking my car anywhere else. More

Quick and easy Staff was courteous and helpful. Every question I had was answered. The finance department went over everything in detail while making it a quick an Staff was courteous and helpful. Every question I had was answered. The finance department went over everything in detail while making it a quick and painless task. More

Everything was amazing We could not be happier. Hart and George were great. Robert in finance was very helpful. All good for us. We will be back. No more to say no more to We could not be happier. Hart and George were great. Robert in finance was very helpful. All good for us. We will be back. No more to say no more to say More

excellent service Good customers service, no extra charges for work done and work on vehicle was done with established time frame. All information was given to me and c Good customers service, no extra charges for work done and work on vehicle was done with established time frame. All information was given to me and checked off in document. More

Always Exceptional This is the best dealership that I've ever had the pleasure of doing business with. From sales to service, everything is first class. Always a great This is the best dealership that I've ever had the pleasure of doing business with. From sales to service, everything is first class. Always a great experience. More

This is stupid Why are you making me write a review if I don't want too?! Please change this if you want me to provide you with a review after every service visit. O Why are you making me write a review if I don't want too?! Please change this if you want me to provide you with a review after every service visit. Otherwise, consider this my last review. I understand your service providers are reviewed based on the scores we provide, which I gladly do because I always receive good service, but this is ridiculous. PS. Why do I have to agree with "the terms" to provide a review?! It's actually quite off putting. You don't trust me as one of your "valued" and loyal customers?! And then you make me join this stupid dealer rated online community just to provide you with a review?! Please change. WORST survey ever!! More

smooth 1) Professional and to the point approach by salesperson and manager - very well appreciated. 2) The same old same old; generate fear in customer to 1) Professional and to the point approach by salesperson and manager - very well appreciated. 2) The same old same old; generate fear in customer to make him buy additional things like extended warranty plan etc. by some employees - get away from it guys. That's why CarMax and Texas auto directs etc. are prospering. More