West Hills Kia

If I could give 10 stars, I would. Best Service Department In an age when "Customer Service" is a thing of the past, you folks have upted that and will be a 'hard act to follow' as I continue my travels. My m In an age when "Customer Service" is a thing of the past, you folks have upted that and will be a 'hard act to follow' as I continue my travels. My main guy was Matt in your service department. A true professional in every sense of the word. I read the reviews on the other West Hills KIA site, and agree 100%. He explained details to the 'inth' degree, answered all questions even some I did not know to ask, and when more time was needed to complete the job, he personally called every day with an update. I am the satisfied owner of a 2004 KIA Sorento which I bought new in New Mexico. I travel a lot and your dealership, especially your Service Department, is the BEST I have encountered. A premier service organization! Your skilled mechanic has breathed new life into my KIA. If I could give 10 stars to all, I would. Thank You! Rosi Rodriguez More

a great please to get a car the staff, the number of cars to pick from, the fast service, the friendliest of the staff,. it was nice to talk to a sales person (German Rosas) that the staff, the number of cars to pick from, the fast service, the friendliest of the staff,. it was nice to talk to a sales person (German Rosas) that had the knowledge to answer all of my esoteric questions. an enjoyable day. Shawn in finance was friendly, fast, friendly and answered all questions, and Heather got everything started with a "we can do it for you" way about her. More

Chris Beeler was the friendliest,most helpful car salesmen I have ever encountered,he made car shopping stress free and enjoyable. I would recommend him to all the people I know that are seeking buyi salesmen I have ever encountered,he made car shopping stress free and enjoyable. I would recommend him to all the people I know that are seeking buying a new vehicle. Awesome customer service,Chris Beeler thanks for your help! More

I had a great experience in my visit.all staff was friendly and helpful.Chris is awesome I recommend shopping.here for your next car... friendly and helpful.Chris is awesome I recommend shopping.here for your next car... More

Chris was an amazing sales associate and we really enjoyed our service we received. I would recommend Chris and Kia as the only person and place to go. enjoyed our service we received. I would recommend Chris and Kia as the only person and place to go. More

We had a van repaired here a few times, and the work was done well. So when we decided to look for a new vehicle, we returned to the dealership. Andrew was helpful and spent quite some time working with me, done well. So when we decided to look for a new vehicle, we returned to the dealership. Andrew was helpful and spent quite some time working with me, examining three different vehicles and test driving two. The finance department was great, working with us over three days and family illnesses to get paperwork signed. More

While driving home after work, my car started shaking violently and a light on my dash came on I had never seen before. I pulled into nearest gas station freaking out. I pulled out my manual and started violently and a light on my dash came on I had never seen before. I pulled into nearest gas station freaking out. I pulled out my manual and started reading. It said the light was an emmissions light. I called Kia and they transferred me to Jimmy Anders in the service dept. He couldn't diagnose the problem over the phone but listened to what was going on, asked questions, was very attentive to my stress, concern and need. I know he was busy but he took the time to assist me. He let me know they were booked full Saturday (which was the ONLY day I could bring it in) but he said that he would find the time to fit me in. I was scared to drive the car home and then to the dealership in the morning, but he assured me it would be ok. I got to the service dept before they even opened. When Jimmy got there, he again listened to every detail of what my car was doing. The emmissions light was actually a check engine light. He explained in detail how my warranties worked and how he would go about dealing with them if the problem with my car was covered. I was stressing out but he calmed me down and made me feel like everything would be alright. It takes a amazing person to calm me when I am at that stress level. His customer service skills are the best I have ever encountered! As I left the dealership, I saw that Jimmy had them pulling my car right into the bay. Within 2 hours, Jimmy called back with the diagnosis. Turns out the problem was covered under my Certified Vehicle Warranty. Jimmy had them fix my car (they had the part in stock). So from drop off to pick up, it only took 4 hours. Jimmy took care of everything and made the process very easy and comfortable. He was right, everything ended up ok. It ended up perfect! Because of Jimmy, I will ALWAYS go back to the Kia Service Department! And I highly recommend that everyone else go too! You won't be disappointed. The Kia service department cares about their customers, sincerely wants to help us, wants to fix our car quickly (promptly) and I cannot stress that the customer service is the best I have ever received. More

I was nervous at first about buying a car but Jesica was very informative and very helpful to find the car and price range I was looking for. Both her and Bob the finance guy were both helpful and informat very informative and very helpful to find the car and price range I was looking for. Both her and Bob the finance guy were both helpful and informative with the best deal for me and my husband. More

My wifes car broke down and we needed to get her a car immediatly so she can get to work,so we went to kia to purchase a new car..we actually had a good time with the salesman..they were polite..helpful a immediatly so she can get to work,so we went to kia to purchase a new car..we actually had a good time with the salesman..they were polite..helpful and willing to send us off with a new car of our choice..thanks kia! More