West Hills Kia

You really are treated like family with West HIlls Kia! I was recently in a car accident and needed to get a new car fast. I knew who to call right away because I had such a great experience when I bought m I was recently in a car accident and needed to get a new car fast. I knew who to call right away because I had such a great experience when I bought my other car from West Hills Kia. I also knew if I called Roy Velasquez he would take care of me. Roy and the West Hills Kia Team did more than take care of me during this tough time, they treated me like family. I can personally say they genuinely care about people and that you have the best car buying experience. With out a doubt they have my business for life and I would recommend them to any of my friends and family. Thank you West Kills Kia Team you are the Best! More

Great Buying Experience This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at al This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at all thrilled with it became apparent that my truck had finally hit that point where repairing it was counterproductive. I worked with Roy Velasquez, who was recommended by a good friend. Roy was extremely attentive, answering text messages long after the dealership had closed for the evening and answering all of my *many* questions. I bought a used Kia Soul and am tardy on this review because I've spent all my time driving around, delighting in the fact that I have a reliable, fun, car for the first time in many years. I would definitely recommend Roy; he's a straight-shooter and a very attentive sales rep. Thanks also to Chris Rembaugh. Both worked with me to find a car in my price range that would give me everything I needed. More

Amazing sales crew, great customer service I am 22 with not that great of credit,I wasn't trading anything in, couldn't put any money down, most I could pay a month was 230, and I was a first t I am 22 with not that great of credit,I wasn't trading anything in, couldn't put any money down, most I could pay a month was 230, and I was a first time buyer, so with all of that against me I went in to look at getting a lease. Needless to say I did not qualify because my credit score was only 588 but my salesman Roy jumped through flaming hoops to get me the car of my dreams that I ended up buying. He was the first person I talked to upon walking in the first day( this took 3 days start to finish) which shortly after I got there he had a prior appointment so his coworker Josh took over and we drove a few cars, he was also super nice but Roy was the one I spent the next two days with trying and trying to figure out a way to get me into a car which every bank except for one denied me for. In the end he took amazing care of me, him, I, and I'm sure half of the Kia staff were all laughing and joking around through out all three days, but Roy really did make it his goal not only to sell me a car but to make sure my first car buying experience was one to remember in a very very good way. I would recommend him to even strangers on the streets. More

Best Buying Experience Ever I came into the dealership thinking I would just get my Sedona fixed. I had backed into my garage and broke the driver's side mirror. I had seen the I came into the dealership thinking I would just get my Sedona fixed. I had backed into my garage and broke the driver's side mirror. I had seen the Sportage out on the road and rather fancied the new look. Our needs had changed since we had leased the Sedona, I asked if I could get into a Sportage. From the get go, Roy V. was the most understanding and knowledgeable guy ever! He showed me all the features and how they worked. I wanted that car! We went for a test drive and I was sold! Thank you, Roy. Everyone there at the dealership are so friendly and helpful! Irene Dulin More

excellent customer service Roy Velasquez is not the pushy sales type. He showed us the cars we were interested in with out trying to up-sale. Thanks Roy! Roy Velasquez is not the pushy sales type. He showed us the cars we were interested in with out trying to up-sale. Thanks Roy! More

Bless My Soul and West Hills Kia! Beautiful facility! Friendly folks. Cowboy Roy Velasquez made it so easy. He offered great follow up. This is my very first new car purchase. Roy made Beautiful facility! Friendly folks. Cowboy Roy Velasquez made it so easy. He offered great follow up. This is my very first new car purchase. Roy made it simple by explaining things clearly; providing honest info; and helping negotiate a fair price. Thanks Roy and West Hills Kia staff! More

The best car buying experience ever! First off, Heather went over and above the call of duty to arrange for a baseplate tow package to be included in the price of the vehicle before I First off, Heather went over and above the call of duty to arrange for a baseplate tow package to be included in the price of the vehicle before I ever arrived at the dealership. Thank you so much Heather! Next, when I arrived I was cheerfully greeted by Roy, the most helpful car salesman, that patiently showed me the vehicles I desired to look at and test drive. Thank you so much Roy! Followed up by Matt, the finance guy, who helped me finish up the paperwork and get me out of the door in record time. Thank you so much Matt! The barista there was most helpful as well but I do not recall her name but thank you for the delicious coffee drink she made me! And thank you all for having a jovial environment there in which to visit! More

BEST CAR BUYING EXPERIENCE OF MY LIFE !!!! I HIGHLY RECOMMEND that you give the staff at WEST HILLS KIA, an opportunity to work with you in the purchase of a new or used vehicle!! I did not I HIGHLY RECOMMEND that you give the staff at WEST HILLS KIA, an opportunity to work with you in the purchase of a new or used vehicle!! I did not have reliable transportation and desperately needed a used car. Let me say this before I go on. I have purchased many cars over the years and have come to hate, no, despise the prospect of the hassle, the haggling, while the offers go from where I am to an unknown "offer wizard" which wastes an enormous amount of unproductive time. Then after the final offer, into financing you go. this is where you really get screwed. If you have been there, you know. Say "Yeah" Bro. Didn't happen at West Hills Kia. There were challenges which I knew about before, Roy Velaquez (very knowledgeable and personable) worked on finding an appropriate vehicle, while Carl and Shawn (both also knowledgeable,personable, and tenacious) secured financing. Although that was easy to say, these guys worked diligently and did not give up! They worked through challenge after challenge and did secure financing!!! I had planned on getting a cheap, high mileage, OLD car for a low price. I am now the very happy owner of a 2015 Mitsubishi, low miles, VERY FAIR PRICE!! I Highly recommend that you visit Joe.Velasquez and let him help you select a car. Then meet Carl and Shawn if you need financing help. Mike M. . More

Loving the Soul You can't beat the professionalism of the people at this dealership. I dealt with Roy for the purchase of a new Soul. Roy had in-depth knowledge of al You can't beat the professionalism of the people at this dealership. I dealt with Roy for the purchase of a new Soul. Roy had in-depth knowledge of all of the workings of the Soul and was able to instruct me on the use of all of the different controls. He was always friendly and courteous. He greeted me each time that I came into the store. I initially met with Heather and she was very pleasant and courteous to deal with. I don't think you can beat the dealership! The Finance Mgr, Matt, did a great job in explaining all of the documents and answered all of my questions so that I could understand what I was dealing with. Congrats to the above people that I dealt with. More

LOVE my Kia! I came in for routine service. While getting my free latte, I was greeted by the upgrade manager who introduced me to her program. No sales tactics, I came in for routine service. While getting my free latte, I was greeted by the upgrade manager who introduced me to her program. No sales tactics, just raised the possibility of getting a new car for less than I was currently paying. One thing led to another and I wound up letting my sweet little 2012 Forte, which I love, go for a new 2016 Forte in the color I REALLY wanted in the first place. AND, truly, for less a month than I was paying. EVERYONE was outstanding- from the second I walked in the door. Thank you all. Roy Velasquez is a gem. More