West Hills Kia

Best car buying experience ever! I bought a new Soul at West Hills Kia today, and it was by far the most pleasant car buying experience I've ever had. Everyone I dealt with was very I bought a new Soul at West Hills Kia today, and it was by far the most pleasant car buying experience I've ever had. Everyone I dealt with was very friendly and welcoming. Heather Winters responded very promptly to my online request to schedule a test drive. Roy Velasquez was a great sales associate--he's very personable and low key, with a good knowledge of the cars. I didn't feel pressured in any way and felt very comfortable working with him. Filling out all the required forms is always a tedious process, but finance director Matt Almaden made it as painless as possible. I'm glad I went to West Hills Kia! More

"Greeted like friends, treated like family." I went to a local dealership and left very disappointed, their cars were dirty and the salesman was not personable. I wanted to surprise my daughter o I went to a local dealership and left very disappointed, their cars were dirty and the salesman was not personable. I wanted to surprise my daughter on her birthday so we went to West Hills Kia. We were greeted with opened doors, smiles and warm handshakes. Although we didn't find a car that day (no pressure to buy) I knew I wasn't going to go anywhere else. The following week we went back and Roy who previously was accommodating, had other obligations and introduced us to Justin Fanony, he was equally knowledgeable and went the extra mile to teach my daughter how to drive a manual to let her experience the difference between a manual and automatic. We found her perfect car BUT it wasn't ready to be released. We were assured we would not receive the car until it had been through a safety inspection and detailing. The safety inspection detected a problem and although it took another week before we received the car they kept me updated every day. I was so thrilled with my experience I went in a week later and bought another car. Upon closing the deal I was informed my car (which I had been driving for nearly 10 years) had been in 2 previous accidents and was deemed unsafe by Roy with the information he received through Carfax. Roy was gracious enough to send my daughter and I home (safely) in a rental car. The car I bought was in limbo (safety check and detailing) and again I was kept informed on the status. This was the best experience (x2) buying a car and I wouldn't go anywhere else. More

Go to West Hills Kia for exceptional customer service! I knew I wanted a Kia Soul, and was just waiting for the right time. My daughter's car had reached the end of it's life (280,000 miles) and I needed I knew I wanted a Kia Soul, and was just waiting for the right time. My daughter's car had reached the end of it's life (280,000 miles) and I needed to give her mine because she travels so much with her job. My son had recently bought a car at West Hills, and was happy with his experience there, so of course I started "Soul Searching" (pun intended)! Roy Velasquez met me at the door, and the rest is history! Roy and the general manager Chris helped me arrive at the price I could handle in a confident, low stress manner. Shawn Kelley was also incredibly helpful, kind, and always cheerful! Every employee that I met had the same helpful, friendly manner, and they truly do make you feel welcome, and like family. The service department was just as professional and helpful. My husband has a business in North Tacoma, and has already told customers about the great service at West Hills! I live 41 miles from the dealership, and going there is worth the drive, and the bridge tolls. The staff addressed any concerns that I had, so that I can say that I am completely satisfied! Thanks to all the staff there for a great experience. If any of my family needs a car, we know where we will be going! More

A HUI HOU WEST HILLS KIA "A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking "A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking new 2017 Kia Sportage. I had an awesome car buying experience with Mr. ROY VELASQUEZ. Roy made me feel like his number one priority with NO PRESSURE. He could tell I was nervous but he made me feel very comfortable and making sure that this is what I wanted. By the end of the car buying experience I felt like he was family to me...lol.. Also I wanted to give Shawn in Financial a shout out as well. He answered all of my money questions. And to Matthew Coulson for his recommendation. For me it was a scary and big financial decision but I felt I made the right decision on the car that I picked with the help of ROY... A Hui Hou and Warmest Aloha...Laurie M. More

Best Experience We had such a great experience yesterday working with Roy! He is the guy to go too. He has such a great personality and answered every question. He ma We had such a great experience yesterday working with Roy! He is the guy to go too. He has such a great personality and answered every question. He made buying a new car an amazing and stress free experience. We will definitely be Kia customers in the future! More

Phenomenal experience Worked quickly and efficiency, very friendly, they take pride in their work and they proved that. Considering this was my first car and its the only d Worked quickly and efficiency, very friendly, they take pride in their work and they proved that. Considering this was my first car and its the only dealership I've ever been to, it was a fantastic one. I will be going back to this dealership for future cars and recommend this dealership to everyone looking for a nice car that's worth the money. 100% satisfied More

Absolutely amazing experience! My husband had gone in to just see if we could qualify for a new car. Roy told me from the beginning, "Oh, you're leaving here in a brand new car". An My husband had gone in to just see if we could qualify for a new car. Roy told me from the beginning, "Oh, you're leaving here in a brand new car". And he wasn't wrong! The team here went ABOVE AND BEYOND to help my family. I am so beyond happy to have gone in to West Hills Kia. I would recommend them to anyone. Roy was amazing! So happy with our new Soul! I feel awful because I cannot remember the gentleman's name in finance, but he was amazing too! The whole team! More

Phenomenal customer service! My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting a good deal of my dreamed vehicle. So, we decided to drive all the way to Bremeton to work with the West Hills team since I've read a lot of great reviews about the place. I was actually extremely impressed because Heather was so welcoming on the phone talking to my husband about the price range and details of our optional vehicles. Also, she tried her best in getting the lowest rate from the bank for our car loan; not just that, she also updated the news with us through calls and messages when we were on the way to the dealer. No doubt why we were really excited to take a look. When we get there, let me tell you, the customer service is phenomenally awesome! Besides Heather, whom I'd talked to before arriving, everyone was extremely helpful and friendly. Carl kept searching for the car that matched our requirements. And thanks to Chris for giving us such a good deal on our dreamed vehicle! I have to mentioned Roy: he was extremely nice to us for the whole time and gave us the facts instead of OVER-polishing the vehicle to increase the sale; for that reason, I do give him an extra +. Last but not least, thanks to Shawn, who helped us with the extra package to protect our "baby" car and other papers; his sense of humor did make us feel better after such a stressful day. You all should know this, to match our best satisfaction, the whole team worked with us since the early after noon on the phone, updated news with us till 4:00 PM, when we're driving, and kept working with us until 8:40 PM. Yes, they did stay 40 minutes late to finish up the process instead of asking us to get back the next day like the other dealers my husband and I have been. We're absolutely impressed with how professional, helpful, and friendly the team is. Words might be too blunt to say how satisfied we are! I definitely will recommend West Hills KIA to our friends, family, and coworkers. Again, thanks to the professional team at West Hills KIA that has helped us. You guys go beyond and above for customer service and customer satisfaction! More

Don't go anywhere else but West Hills Kia! My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based on the always friendly and professional staff, we knew that's where we wanted to purchase our next vehicle. We had the privilege of working with Roy Velasquez and he absolutely took the greatest care of us from start to finish. He was professional and patient and worked diligently to see us get the car we wanted at the price we could afford. I can't say enough positive things about him, or the dealership in general. I would highly recommend trusting West Hills Kia with your next car purchase - you'll be glad you did! More

Best auto experience These guys made what seemed impossible, not only happen but also an awesome experience. I have purchased several vehicles and this was by far my best These guys made what seemed impossible, not only happen but also an awesome experience. I have purchased several vehicles and this was by far my best experience. I highly recommend West Hills Kia! More