West Hills Kia

Phenomenal customer service! My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting a good deal of my dreamed vehicle. So, we decided to drive all the way to Bremeton to work with the West Hills team since I've read a lot of great reviews about the place. I was actually extremely impressed because Heather was so welcoming on the phone talking to my husband about the price range and details of our optional vehicles. Also, she tried her best in getting the lowest rate from the bank for our car loan; not just that, she also updated the news with us through calls and messages when we were on the way to the dealer. No doubt why we were really excited to take a look. When we get there, let me tell you, the customer service is phenomenally awesome! Besides Heather, whom I'd talked to before arriving, everyone was extremely helpful and friendly. Carl kept searching for the car that matched our requirements. And thanks to Chris for giving us such a good deal on our dreamed vehicle! I have to mentioned Roy: he was extremely nice to us for the whole time and gave us the facts instead of OVER-polishing the vehicle to increase the sale; for that reason, I do give him an extra +. Last but not least, thanks to Shawn, who helped us with the extra package to protect our "baby" car and other papers; his sense of humor did make us feel better after such a stressful day. You all should know this, to match our best satisfaction, the whole team worked with us since the early after noon on the phone, updated news with us till 4:00 PM, when we're driving, and kept working with us until 8:40 PM. Yes, they did stay 40 minutes late to finish up the process instead of asking us to get back the next day like the other dealers my husband and I have been. We're absolutely impressed with how professional, helpful, and friendly the team is. Words might be too blunt to say how satisfied we are! I definitely will recommend West Hills KIA to our friends, family, and coworkers. Again, thanks to the professional team at West Hills KIA that has helped us. You guys go beyond and above for customer service and customer satisfaction! More

Don't go anywhere else but West Hills Kia! My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based on the always friendly and professional staff, we knew that's where we wanted to purchase our next vehicle. We had the privilege of working with Roy Velasquez and he absolutely took the greatest care of us from start to finish. He was professional and patient and worked diligently to see us get the car we wanted at the price we could afford. I can't say enough positive things about him, or the dealership in general. I would highly recommend trusting West Hills Kia with your next car purchase - you'll be glad you did! More

Best auto experience These guys made what seemed impossible, not only happen but also an awesome experience. I have purchased several vehicles and this was by far my best These guys made what seemed impossible, not only happen but also an awesome experience. I have purchased several vehicles and this was by far my best experience. I highly recommend West Hills Kia! More

You really are treated like family with West HIlls Kia! I was recently in a car accident and needed to get a new car fast. I knew who to call right away because I had such a great experience when I bought m I was recently in a car accident and needed to get a new car fast. I knew who to call right away because I had such a great experience when I bought my other car from West Hills Kia. I also knew if I called Roy Velasquez he would take care of me. Roy and the West Hills Kia Team did more than take care of me during this tough time, they treated me like family. I can personally say they genuinely care about people and that you have the best car buying experience. With out a doubt they have my business for life and I would recommend them to any of my friends and family. Thank you West Kills Kia Team you are the Best! More

Great Buying Experience This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at al This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at all thrilled with it became apparent that my truck had finally hit that point where repairing it was counterproductive. I worked with Roy Velasquez, who was recommended by a good friend. Roy was extremely attentive, answering text messages long after the dealership had closed for the evening and answering all of my *many* questions. I bought a used Kia Soul and am tardy on this review because I've spent all my time driving around, delighting in the fact that I have a reliable, fun, car for the first time in many years. I would definitely recommend Roy; he's a straight-shooter and a very attentive sales rep. Thanks also to Chris Rembaugh. Both worked with me to find a car in my price range that would give me everything I needed. More

Amazing sales crew, great customer service I am 22 with not that great of credit,I wasn't trading anything in, couldn't put any money down, most I could pay a month was 230, and I was a first t I am 22 with not that great of credit,I wasn't trading anything in, couldn't put any money down, most I could pay a month was 230, and I was a first time buyer, so with all of that against me I went in to look at getting a lease. Needless to say I did not qualify because my credit score was only 588 but my salesman Roy jumped through flaming hoops to get me the car of my dreams that I ended up buying. He was the first person I talked to upon walking in the first day( this took 3 days start to finish) which shortly after I got there he had a prior appointment so his coworker Josh took over and we drove a few cars, he was also super nice but Roy was the one I spent the next two days with trying and trying to figure out a way to get me into a car which every bank except for one denied me for. In the end he took amazing care of me, him, I, and I'm sure half of the Kia staff were all laughing and joking around through out all three days, but Roy really did make it his goal not only to sell me a car but to make sure my first car buying experience was one to remember in a very very good way. I would recommend him to even strangers on the streets. More

Best Buying Experience Ever I came into the dealership thinking I would just get my Sedona fixed. I had backed into my garage and broke the driver's side mirror. I had seen the I came into the dealership thinking I would just get my Sedona fixed. I had backed into my garage and broke the driver's side mirror. I had seen the Sportage out on the road and rather fancied the new look. Our needs had changed since we had leased the Sedona, I asked if I could get into a Sportage. From the get go, Roy V. was the most understanding and knowledgeable guy ever! He showed me all the features and how they worked. I wanted that car! We went for a test drive and I was sold! Thank you, Roy. Everyone there at the dealership are so friendly and helpful! Irene Dulin More

excellent customer service Roy Velasquez is not the pushy sales type. He showed us the cars we were interested in with out trying to up-sale. Thanks Roy! Roy Velasquez is not the pushy sales type. He showed us the cars we were interested in with out trying to up-sale. Thanks Roy! More

Bless My Soul and West Hills Kia! Beautiful facility! Friendly folks. Cowboy Roy Velasquez made it so easy. He offered great follow up. This is my very first new car purchase. Roy made Beautiful facility! Friendly folks. Cowboy Roy Velasquez made it so easy. He offered great follow up. This is my very first new car purchase. Roy made it simple by explaining things clearly; providing honest info; and helping negotiate a fair price. Thanks Roy and West Hills Kia staff! More

The best car buying experience ever! First off, Heather went over and above the call of duty to arrange for a baseplate tow package to be included in the price of the vehicle before I First off, Heather went over and above the call of duty to arrange for a baseplate tow package to be included in the price of the vehicle before I ever arrived at the dealership. Thank you so much Heather! Next, when I arrived I was cheerfully greeted by Roy, the most helpful car salesman, that patiently showed me the vehicles I desired to look at and test drive. Thank you so much Roy! Followed up by Matt, the finance guy, who helped me finish up the paperwork and get me out of the door in record time. Thank you so much Matt! The barista there was most helpful as well but I do not recall her name but thank you for the delicious coffee drink she made me! And thank you all for having a jovial environment there in which to visit! More