West Hills Kia

A HUI HOU WEST HILLS KIA "A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking "A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking new 2017 Kia Sportage. I had an awesome car buying experience with Mr. ROY VELASQUEZ. Roy made me feel like his number one priority with NO PRESSURE. He could tell I was nervous but he made me feel very comfortable and making sure that this is what I wanted. By the end of the car buying experience I felt like he was family to me...lol.. Also I wanted to give Shawn in Financial a shout out as well. He answered all of my money questions. And to Matthew Coulson for his recommendation. For me it was a scary and big financial decision but I felt I made the right decision on the car that I picked with the help of ROY... A Hui Hou and Warmest Aloha...Laurie M. More

Best Experience We had such a great experience yesterday working with Roy! He is the guy to go too. He has such a great personality and answered every question. He ma We had such a great experience yesterday working with Roy! He is the guy to go too. He has such a great personality and answered every question. He made buying a new car an amazing and stress free experience. We will definitely be Kia customers in the future! More

Phenomenal experience Worked quickly and efficiency, very friendly, they take pride in their work and they proved that. Considering this was my first car and its the only d Worked quickly and efficiency, very friendly, they take pride in their work and they proved that. Considering this was my first car and its the only dealership I've ever been to, it was a fantastic one. I will be going back to this dealership for future cars and recommend this dealership to everyone looking for a nice car that's worth the money. 100% satisfied More

Absolutely amazing experience! My husband had gone in to just see if we could qualify for a new car. Roy told me from the beginning, "Oh, you're leaving here in a brand new car". An My husband had gone in to just see if we could qualify for a new car. Roy told me from the beginning, "Oh, you're leaving here in a brand new car". And he wasn't wrong! The team here went ABOVE AND BEYOND to help my family. I am so beyond happy to have gone in to West Hills Kia. I would recommend them to anyone. Roy was amazing! So happy with our new Soul! I feel awful because I cannot remember the gentleman's name in finance, but he was amazing too! The whole team! More

Phenomenal customer service! My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting a good deal of my dreamed vehicle. So, we decided to drive all the way to Bremeton to work with the West Hills team since I've read a lot of great reviews about the place. I was actually extremely impressed because Heather was so welcoming on the phone talking to my husband about the price range and details of our optional vehicles. Also, she tried her best in getting the lowest rate from the bank for our car loan; not just that, she also updated the news with us through calls and messages when we were on the way to the dealer. No doubt why we were really excited to take a look. When we get there, let me tell you, the customer service is phenomenally awesome! Besides Heather, whom I'd talked to before arriving, everyone was extremely helpful and friendly. Carl kept searching for the car that matched our requirements. And thanks to Chris for giving us such a good deal on our dreamed vehicle! I have to mentioned Roy: he was extremely nice to us for the whole time and gave us the facts instead of OVER-polishing the vehicle to increase the sale; for that reason, I do give him an extra +. Last but not least, thanks to Shawn, who helped us with the extra package to protect our "baby" car and other papers; his sense of humor did make us feel better after such a stressful day. You all should know this, to match our best satisfaction, the whole team worked with us since the early after noon on the phone, updated news with us till 4:00 PM, when we're driving, and kept working with us until 8:40 PM. Yes, they did stay 40 minutes late to finish up the process instead of asking us to get back the next day like the other dealers my husband and I have been. We're absolutely impressed with how professional, helpful, and friendly the team is. Words might be too blunt to say how satisfied we are! I definitely will recommend West Hills KIA to our friends, family, and coworkers. Again, thanks to the professional team at West Hills KIA that has helped us. You guys go beyond and above for customer service and customer satisfaction! More

Don't go anywhere else but West Hills Kia! My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based on the always friendly and professional staff, we knew that's where we wanted to purchase our next vehicle. We had the privilege of working with Roy Velasquez and he absolutely took the greatest care of us from start to finish. He was professional and patient and worked diligently to see us get the car we wanted at the price we could afford. I can't say enough positive things about him, or the dealership in general. I would highly recommend trusting West Hills Kia with your next car purchase - you'll be glad you did! More

Best auto experience These guys made what seemed impossible, not only happen but also an awesome experience. I have purchased several vehicles and this was by far my best These guys made what seemed impossible, not only happen but also an awesome experience. I have purchased several vehicles and this was by far my best experience. I highly recommend West Hills Kia! More

You really are treated like family with West HIlls Kia! I was recently in a car accident and needed to get a new car fast. I knew who to call right away because I had such a great experience when I bought m I was recently in a car accident and needed to get a new car fast. I knew who to call right away because I had such a great experience when I bought my other car from West Hills Kia. I also knew if I called Roy Velasquez he would take care of me. Roy and the West Hills Kia Team did more than take care of me during this tough time, they treated me like family. I can personally say they genuinely care about people and that you have the best car buying experience. With out a doubt they have my business for life and I would recommend them to any of my friends and family. Thank you West Kills Kia Team you are the Best! More

Great Buying Experience This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at al This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at all thrilled with it became apparent that my truck had finally hit that point where repairing it was counterproductive. I worked with Roy Velasquez, who was recommended by a good friend. Roy was extremely attentive, answering text messages long after the dealership had closed for the evening and answering all of my *many* questions. I bought a used Kia Soul and am tardy on this review because I've spent all my time driving around, delighting in the fact that I have a reliable, fun, car for the first time in many years. I would definitely recommend Roy; he's a straight-shooter and a very attentive sales rep. Thanks also to Chris Rembaugh. Both worked with me to find a car in my price range that would give me everything I needed. More

Amazing sales crew, great customer service I am 22 with not that great of credit,I wasn't trading anything in, couldn't put any money down, most I could pay a month was 230, and I was a first t I am 22 with not that great of credit,I wasn't trading anything in, couldn't put any money down, most I could pay a month was 230, and I was a first time buyer, so with all of that against me I went in to look at getting a lease. Needless to say I did not qualify because my credit score was only 588 but my salesman Roy jumped through flaming hoops to get me the car of my dreams that I ended up buying. He was the first person I talked to upon walking in the first day( this took 3 days start to finish) which shortly after I got there he had a prior appointment so his coworker Josh took over and we drove a few cars, he was also super nice but Roy was the one I spent the next two days with trying and trying to figure out a way to get me into a car which every bank except for one denied me for. In the end he took amazing care of me, him, I, and I'm sure half of the Kia staff were all laughing and joking around through out all three days, but Roy really did make it his goal not only to sell me a car but to make sure my first car buying experience was one to remember in a very very good way. I would recommend him to even strangers on the streets. More