West Hills Kia

Looking for a new vehicle Our original plan was to just look and see what would be a good choice to fit our needs. After trying several different makes, found the Kia Sorrento Our original plan was to just look and see what would be a good choice to fit our needs. After trying several different makes, found the Kia Sorrento to be the best choice for us. Eric took his time with us and answered all of our questions. We did not feel pressured to buy a vehicle. The trade in price of our truck was very fair. We decided to go ahead and buy this car. The wife feels very comfortable driving it around town. More

Very Pleasurable Car Buying Experience I normally try to avoid Auto Dealerships altogether because of the negative past car buying experiences that I've had. I simply like to get what I wan I normally try to avoid Auto Dealerships altogether because of the negative past car buying experiences that I've had. I simply like to get what I want, at a fair price, with no hassles, and I don't like to haggle. Lucky for me, my wife doesn't so much mind the haggling and somewhat takes it as a challenge. Recently, knowing that the lease on my car was about up, my wife on a whim dropped into West Hills Kia to see what they may be able to offer us. Their she met salesman Roy Valasquez and the West Hills Kia staff. She was immediately impressed by how friendly, professional, and up-front everyone was and how willing they were to do whatever they could to give us a pleasurable car buying experience. After discussing the basic numbers, my wife phoned me with a "heads-up" as to what she found and gave me a chance to talk with Roy about what specifically I was looking for. I found Roy to be quite personable, open, and honest and he seemed willing to do whatever he could to get us the car and deal that we wanted. At that point I decided to drive over to meet up with my wife, Roy and the West Hills Kia staff to see what could be worked out. I found the entire staff and their customer service to be absolutely phenomenal and was thankful in my decision to head on over. This was definitely my best car buying experience ever. So much so that we ended up leaving both old vehicles and driving out of the dealership with a new '16 Kia Soul+ AND a new '17 Kia Sportage SX Turbo...and we got both at prices that we felt we just couldn't pass up. Quite a pleasant surprise for us. We absolutely love both new cars and loved working with the West Hills Kia staff and Roy, specifically. They are exceptional at what they do and we highly recommend he and them to anyone looking to buy or lease a vehicle. Thank you! R&K More

Kia Soul is my favorite car yet! This is my second Kia Soul, and I love the new features in my Plus model. My sales associate was great, and fun to spend time with. He walked me throu This is my second Kia Soul, and I love the new features in my Plus model. My sales associate was great, and fun to spend time with. He walked me through the purchase process every step of the way, and I got exactly what I was hoping for with the new deal. West Hills Kia is my go-to Dealership from here on out! More

Love my kia soul West hills Kia all the staff is very friendly and easy to talk to. Roy Velasquez who sold me my kia wanted to make sure everything was perfect before West hills Kia all the staff is very friendly and easy to talk to. Roy Velasquez who sold me my kia wanted to make sure everything was perfect before i walked out the door was running out of time for detail and he made sure i got a appointment to come back and get it taken care of. Made me feel very comforable and when came back for detail my tire was low and they checked my tire for me before left. More

Best car buying experience ever! I bought a new Soul at West Hills Kia today, and it was by far the most pleasant car buying experience I've ever had. Everyone I dealt with was very I bought a new Soul at West Hills Kia today, and it was by far the most pleasant car buying experience I've ever had. Everyone I dealt with was very friendly and welcoming. Heather Winters responded very promptly to my online request to schedule a test drive. Roy Velasquez was a great sales associate--he's very personable and low key, with a good knowledge of the cars. I didn't feel pressured in any way and felt very comfortable working with him. Filling out all the required forms is always a tedious process, but finance director Matt Almaden made it as painless as possible. I'm glad I went to West Hills Kia! More

"Greeted like friends, treated like family." I went to a local dealership and left very disappointed, their cars were dirty and the salesman was not personable. I wanted to surprise my daughter o I went to a local dealership and left very disappointed, their cars were dirty and the salesman was not personable. I wanted to surprise my daughter on her birthday so we went to West Hills Kia. We were greeted with opened doors, smiles and warm handshakes. Although we didn't find a car that day (no pressure to buy) I knew I wasn't going to go anywhere else. The following week we went back and Roy who previously was accommodating, had other obligations and introduced us to Justin Fanony, he was equally knowledgeable and went the extra mile to teach my daughter how to drive a manual to let her experience the difference between a manual and automatic. We found her perfect car BUT it wasn't ready to be released. We were assured we would not receive the car until it had been through a safety inspection and detailing. The safety inspection detected a problem and although it took another week before we received the car they kept me updated every day. I was so thrilled with my experience I went in a week later and bought another car. Upon closing the deal I was informed my car (which I had been driving for nearly 10 years) had been in 2 previous accidents and was deemed unsafe by Roy with the information he received through Carfax. Roy was gracious enough to send my daughter and I home (safely) in a rental car. The car I bought was in limbo (safety check and detailing) and again I was kept informed on the status. This was the best experience (x2) buying a car and I wouldn't go anywhere else. More

Go to West Hills Kia for exceptional customer service! I knew I wanted a Kia Soul, and was just waiting for the right time. My daughter's car had reached the end of it's life (280,000 miles) and I needed I knew I wanted a Kia Soul, and was just waiting for the right time. My daughter's car had reached the end of it's life (280,000 miles) and I needed to give her mine because she travels so much with her job. My son had recently bought a car at West Hills, and was happy with his experience there, so of course I started "Soul Searching" (pun intended)! Roy Velasquez met me at the door, and the rest is history! Roy and the general manager Chris helped me arrive at the price I could handle in a confident, low stress manner. Shawn Kelley was also incredibly helpful, kind, and always cheerful! Every employee that I met had the same helpful, friendly manner, and they truly do make you feel welcome, and like family. The service department was just as professional and helpful. My husband has a business in North Tacoma, and has already told customers about the great service at West Hills! I live 41 miles from the dealership, and going there is worth the drive, and the bridge tolls. The staff addressed any concerns that I had, so that I can say that I am completely satisfied! Thanks to all the staff there for a great experience. If any of my family needs a car, we know where we will be going! More

A HUI HOU WEST HILLS KIA "A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking "A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking new 2017 Kia Sportage. I had an awesome car buying experience with Mr. ROY VELASQUEZ. Roy made me feel like his number one priority with NO PRESSURE. He could tell I was nervous but he made me feel very comfortable and making sure that this is what I wanted. By the end of the car buying experience I felt like he was family to me...lol.. Also I wanted to give Shawn in Financial a shout out as well. He answered all of my money questions. And to Matthew Coulson for his recommendation. For me it was a scary and big financial decision but I felt I made the right decision on the car that I picked with the help of ROY... A Hui Hou and Warmest Aloha...Laurie M. More

Best Experience We had such a great experience yesterday working with Roy! He is the guy to go too. He has such a great personality and answered every question. He ma We had such a great experience yesterday working with Roy! He is the guy to go too. He has such a great personality and answered every question. He made buying a new car an amazing and stress free experience. We will definitely be Kia customers in the future! More

Phenomenal experience Worked quickly and efficiency, very friendly, they take pride in their work and they proved that. Considering this was my first car and its the only d Worked quickly and efficiency, very friendly, they take pride in their work and they proved that. Considering this was my first car and its the only dealership I've ever been to, it was a fantastic one. I will be going back to this dealership for future cars and recommend this dealership to everyone looking for a nice car that's worth the money. 100% satisfied More