West Hills Kia

I don’t know what has happened to Hazelwood in the last 2 to 3 years but it has gone downhill so bad they sold me a car that was dangerous to drive and then lied about it!! This is all the work needed on the to 3 years but it has gone downhill so bad they sold me a car that was dangerous to drive and then lied about it!! This is all the work needed on the first car they sold me!! They wouldn't fix it and the didn't even give me the price I paid for it!! I was lied to and treated very badly!! The next car I was sold was trash!! Nothing was done to the car and I mean even cleaning it!! No oil change or anything!! Please help me!! I was so ripped off its not even funny!! More

Aundrea in Service was cordial and knowledgeable. The waiting area and restrooms were well-maintained. The barista at the cafe bar was very accommodating and the free beverage hand-prepared. I will d The waiting area and restrooms were well-maintained. The barista at the cafe bar was very accommodating and the free beverage hand-prepared. I will definitely make this my go-to for service on my Kia! More

Jason was a very nice sales person. Didn't act pushy and listened to what our needs were. Didn't act pushy and listened to what our needs were. More

West Hill Kia always is a pleasure to do business with! Maekayla in Service was pleasant, informative, and efficient. Great job 😊 Maekayla in Service was pleasant, informative, and efficient. Great job 😊 More

Good customer service. Service was quick and they were very helpful in answering all of my questions. Service was quick and they were very helpful in answering all of my questions. More

Service was fast. Lacey was very nice and kept me informed of the progress on my car. Lacey was very nice and kept me informed of the progress on my car. More

We bought a new KIA EV6 last summer. Customer service was fine while buying the car, but has been terrible since. Scheduled several service department appointments only to show up and t Customer service was fine while buying the car, but has been terrible since. Scheduled several service department appointments only to show up and they either don't know what they are doing or don't have the part they need or in the latest case don't have the tires in stock that the car needs after we had this long conversation when we made the appointment. We go back the next day to have the new tires put on and once again not the correct tires. Seriously. I'm willing to forgive mistakes, sometimes even incompetence. But I'm not willing to forgive not caring that you made a mistake or are incompetent. Do not buy a car from them. More

I trust my car to the service people at Kia my service representative was Jason he answered my questions gave me some options and some time frames on some of the services that I needed and I sincerely app representative was Jason he answered my questions gave me some options and some time frames on some of the services that I needed and I sincerely appreciate it that More

My experience with Aundrea at West Hills Kia was AMAZING! She took care of me and all my concerns. She was knowledgeable and updated me as soon as there was a report to be made of any status. She ensured the She took care of me and all my concerns. She was knowledgeable and updated me as soon as there was a report to be made of any status. She ensured there was no inconvenience for me in my service that would take longer than planned. She is great and I have never had a bad experience at KIA WEST HILLS. Thank you all! More

Shady even by car dealer standards. Found a car I liked on their website. Called to verify it was still available. Dealer told me it was available and that that "they are already pul Found a car I liked on their website. Called to verify it was still available. Dealer told me it was available and that that "they are already pulling the car up" for me to look at when we got there. Drove to Bremerton, about an hour. Waited about 20 min for someone to check into things and tell me the car was sold "quite a while ago." Classic bait and switch nonsense. I understand that dealers exist to make a profit, but I can't abide by outright lies. When I complained the floor staff guy just turned his back on me and walked away. On the small chance that they weren't lying and something was lost in communication between the Internet sales guy and the floor sales team...then they're still incompetent. Either way, won't be doing business with their dealer network. More