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West Hills Kia

Bremerton, WA

4.7
708 Reviews

515 W Hills Blvd

Bremerton, WA

98312

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708 Reviews of West Hills Kia

January 30, 2024

I nice welcoming and staff very nice to deal with and like the coffee and free car wash More

by Happy puppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Coutts
Jan 31, 2024 -

West Hills Kia responded

We are so happy that our West Hills Kia team earned your five stars. It's great to hear that you enjoy the coffee and car wash! Thanks for taking the time to leave us a review!

January 30, 2024

Excellent. Thanks did way more than I asked for,stuff not necessary for a non drivable car,just wanted what the .noise was first,check other stuff later wasn More

by John mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Buchanan, Tiffany Fulweiler
Jan 31, 2024 -

West Hills Kia responded

John, it sounds like there may have been some miscommunication during your visit. We aim to provide thorough service and sometimes that includes checking for potential issues. However, I understand your perspective and would be happy to discuss this further with you if you'd like. Please feel free to reach out at any time. Thank you, Ken Hynek - General Manager - 360-377-1300

January 18, 2024

Professional, confident, and authentic customer service. Never feel shmoozed or rushed here. Highly recommend this dealership. More

by AmandaJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 18, 2024 -

West Hills Kia responded

Amanda, we're so glad to know you had a positive experience at West Hills Kia. We appreciate your recommendation and are always here if you need anything else!

January 03, 2024

They were friendly and there was no pressure, very knowledgeable. Would go back again if I was looking for another vehicle. More

by becky.fye312
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon salesman Cody finance
Jan 03, 2024 -

West Hills Kia responded

We're glad to know you had a positive buying experience with our team at West Hills Kia, Becky! We appreciate your feedback and look forward to assisting you again in the future. Safe travels until then!

December 21, 2023

When I arrived at WHK, Service Center, Mr. Alex came to me and greeted me with a smile and asked me what he can do for me? I told him that I had a scheduled for my KIA Sorento, for oil change More

by Rey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton Weeks
Dec 21, 2023 -

West Hills Kia responded

Rey, it's fantastic to know that Alex provided you with such great service at West Hills Kia. We appreciate your kind words and high rating!

December 17, 2023

We purchased a new Niro from West Hills Kia and it was a very positive experience and a smooth business transaction. Colton was professional, knowledgeable and a pleasure to work with. I highly recommend h More

by walshdr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Colton Weeks
Dec 18, 2023 -

West Hills Kia responded

Walshdr, we're delighted to know that your experience with Colton at West Hills Kia was smooth and positive. We appreciate the recommendation! Enjoy your new Kia Niro!

December 08, 2023

People know what they are doing. From service to sales, this dealership clearly hired and maintains the top customer service team. I never leave frustrated or unsatisfied. More

by AMayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Rogers, Jason (Service)
Dec 08, 2023 -

West Hills Kia responded

We're delighted to know that our team at West Hills Kia has consistently provided you with top-notch service. We strive for customer satisfaction, and it's great to see we've achieved this with you! Thanks for the positive feedback.

November 17, 2023

Best service since I have had my car. This is the second time very pleased. More

by jmgingrich@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Coutts
Nov 17, 2023 -

West Hills Kia responded

Thank you for your confidence in West Hills Kia, and for your business. We are grateful to have you as a customer!

November 15, 2023

Sales experience with Hayley was terrific. They provide a dash cam which later drained the battery, leaving me stranded twice. Kia did notify me after the 2nd time the cause for the battery dr More

by Blair
Recommend Dealer
Yes
Employees Worked With
Hayley- sales
Nov 16, 2023 -

West Hills Kia responded

Blair, we're glad to know Hayley provided a great sales experience at West Hills Kia. We apologize for the inconvenience caused by the dash cam and tire issue. Your feedback is valuable as it helps us improve our service. If there is anything else we can ever do for you, we would love to regain your business. Thank you.

November 15, 2023

I don’t know what has happened to Hazelwood in the last 2 to 3 years but it has gone downhill so bad they sold me a car that was dangerous to drive and then lied about it!! This is all the work needed on the More

by jessica.tuft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ken Hynek, Blake Eickmeyer, Luke Buchanan
Nov 16, 2023 -

West Hills Kia responded

Jessica, I'm really sorry to read about your experience. This is not the standard of service we aim for and it's concerning that you've been left feeling this way. We take matters like these very seriously and want to see if we can help make things right. Please reach out at a time convenient for you. Thank you, Ken Hynek - General Manager - 360-377-1300

Nov 16, 2023 -

jessica.tuft responded

I sent you a text back in October

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