West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

New Jeep Johnny Dipasquale is the man. Very professional and helpful. My wife and I have purchased three vehicales from him and each experience has been fun an Johnny Dipasquale is the man. Very professional and helpful. My wife and I have purchased three vehicales from him and each experience has been fun and stress free. I can't imagine buying a vehicle from anyone else. More

Automobile purchase It was a great experience working with Michael Huynh. He took the time to get to know what I wanted and didn't try to sell me a vehicle I didn't want. It was a great experience working with Michael Huynh. He took the time to get to know what I wanted and didn't try to sell me a vehicle I didn't want. It was great not feeling pressured to buy a car like I have been by other dealerships. Looking forward to work with him and the Doan family again in the future. More

Best customer service By far the best car buying experience. I shopped at other dealerships before coming here and had terrible experiences. Mark was upfront and worked har By far the best car buying experience. I shopped at other dealerships before coming here and had terrible experiences. Mark was upfront and worked hard to get the payments exactly where I wanted them. He explained the whole process throughly, so I was never left guessing. He also was super friendly and personable. Definitely will/have recommended to others. More

Doan really Delivers on all aspects of buying an automobile. I recently leased a Chrysler Pacifica(November 2016) at Doan Dodge in Rochester, New York. My salesman, Doug Catlin, went above and beyond to answer a I recently leased a Chrysler Pacifica(November 2016) at Doan Dodge in Rochester, New York. My salesman, Doug Catlin, went above and beyond to answer all my questions and guide me into making the right decision. Doug's knowledge of the minivan and its options were explained to me in a clear and understanding manner. With all the new tech advances put in the car and as a senior citizen, I felt comfortable with the way Mr. Catlin broke down the presentation. If I needed any further assistance he said to just come back and we'll assist you in any way. This is my sixth car that I bought at Doan's. Each experience at the dealership continues to be enjoyable with no surprises. I would recommend Doan Dodge. CJT--Greece, New York More

Exceptional buying experience! Thank you Peter Tubiolo! After searching for a new vehicle with other dealerships, I found the process to be stressful. However,the purchase of my Jeep Renegade was different After searching for a new vehicle with other dealerships, I found the process to be stressful. However,the purchase of my Jeep Renegade was different as a result of Sales Representative Peter Tubiolo at Doan Crysler Jeep. Peter is knowledgeable,patient,extremely helpful, and easy to work with. Peter took the time to explain everything in detail. I didn't feel rush or pressured. I truly feel that Peter had my best interest at heart. Peter Tubiolo exudes exceptional customer service. He is top notch, and is an asset to the dealership. Thank you again Mr. Tubiolo! More

Horrible experience I purchased a car from Steve Otis (this was a terrible experience in itself) and the car has had problems ever since I purchased it. Now I am being to I purchased a car from Steve Otis (this was a terrible experience in itself) and the car has had problems ever since I purchased it. Now I am being told that the problem that the car is having is normal. The car shakes at speeds over 60mph. How is this normal???? I have asked for help to get another vehicle and they tried but said I owed too much on my current car. I want to return the car but they will not do that either. I made a complaint to the Chrysler corporation and this dealership (Jerry Nash from service) told so many lies about what was happening with my car and no one from the dealership would return Chrysler's call when they wanted to work with them to figure out what could possibly be wrong with my car because they never heard of any of their cars shaking. Seriously considering going to the Attorney General to get help because this car feels very unsafe. I drive on expressways and thruways a lot and it is just unsafe and very nerve-wracking when your car is constantly shaking . I find it hard to believe that a car can shake the way that it does and it is 'normal"! Horrible, horrible experience. Waste of time and money. More

A positive buying experience with John DiMartino ! I was looking for a safe, quality used vehicle for my son to drive to college. John DiMartino asked about my priorities, provided a few vehicles to i I was looking for a safe, quality used vehicle for my son to drive to college. John DiMartino asked about my priorities, provided a few vehicles to inspect and test drive, and patiently assisted me in the selection process. John shared his knowledge with me and I would recommend him to anyone looking for a new or used vehicle. More

Excellent service! Great experience! I was in desperate need for a new car due to the fact that I was in an accident and mine was totaled. I went into Doan a few days after my accident to I was in desperate need for a new car due to the fact that I was in an accident and mine was totaled. I went into Doan a few days after my accident to just test drive a Jeep I was interested in. I left that day not thinking this car would ever be mine. My salesman Marty was so very helpful and pleasant. He was more than willing to show me all my options and get me driving the cars I was interested in. He introduced me to the sales manager and got me in the car I wanted to be in for a price I could afford. Marty was not pushy but kept in touch enough to make sure I was able to get in my new Jeep at the best time for the best price! Thanks Marty! And the rest of the Doan team for all the help and great service! More

John DiMartino is the best Worked with John DiMartino to get my brand new Jeep Patriot 2017. I couldn't be happier with my experience and all John did to get me in the Jeep. Lov Worked with John DiMartino to get my brand new Jeep Patriot 2017. I couldn't be happier with my experience and all John did to get me in the Jeep. Loving the car and would recommend anyone to John in a heartbeat. More

A good buying experience with Glenn We wanted to buy a new minivan and Glenn Arnold took his time to show us what was available and was willing to look outside the dealership for just th We wanted to buy a new minivan and Glenn Arnold took his time to show us what was available and was willing to look outside the dealership for just the car we were interested in. Glenn was courteous and helpful and did not exert any pressure on us to purchase immediately. He took time to explain the features of each car and allowed us to test drive as many cars as we wanted to. The overall purchasing experience was very positive. He explained all the rebates and discounts and told us about a discount that we would not have known about. The experience was certainly not like purchasing a car in the old days. This is our sixth minivan from Dodge and Chrysler. More