West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Keeping my family happy This is the second car I've gotten from Doan and my family has been going here for years. Everyone worked real hard and even late to make sure I got t This is the second car I've gotten from Doan and my family has been going here for years. Everyone worked real hard and even late to make sure I got the car I wanted with the best deal possible. Can't wait to get my next one when I'm ready to trade in. More

Amazing customer service! Warning, long post.... I visited Doan on January 15th, 2017. My salesman was Michael Huynh. I had already been looking at cars online and fell in love Warning, long post.... I visited Doan on January 15th, 2017. My salesman was Michael Huynh. I had already been looking at cars online and fell in love with a 2016 Jeep Cherokee in red, when my boyfriend and I got to the dealership, Michael greeted us and was eager to help us, but at no point in time a "pushy" salesman. Unfortunately the Jeep I wanted to see wasn't there that day as another employee was using it as a demo car. Michael found an identical one so I could at least test drive the Cherokee and see if I liked it. The next day I got to go in and test drive the red one I had liked and I fell in love. After pricing and everything, it was a little out of my price range so I decided to shop around. I went to a "mom and pops" used auto outlet, which will remain unnamed, my boyfriend couldn't go with me. I found a 2014 Cherokee in my price range. They were quick into pushing me into signing a bunch of papers, but I wasn't able to pick up the car for 2 days (and they kept all of my copies of the paperwork.) I went back to Doan and met with Michael and Sami Ansari to see if we could come to a mutual price agreement, and we did. I then explained to him what the other dealership did and how I had signed a contract and was hoping there was a way out of it. It was explained to me that since I hadn't put money down, and had never taken possession of the vehicle, I could back out. So I called the other dealership and the Sales Manager said that it was a done deal, no luck, I had to pick the car up. That's when Michael went to work. He called another salesman, from Doan Chevy, Andy Guarino, and Andy called the other dealership and explained to them that NYS law states I could back out, because I did not take possession of the car, and that I was not taking the car. After he got off the phone with them, the other dealership called me and said that my contract was cancelled and I was free to walk away. Just an example of how some car dealerships will take advantage of someone car shopping alone. I called them and they told me I couldnt walk away, a guy with a deep voice calls and tells them the law and all of the sudden the contract can be cancelled. I can't thank Michael, and even Andy enough for helping me out and saving me from a possibly very shady deal with the other dealership. Doan truly does care about their customers and will do WHATEVER it takes to please them, I witnessed that first hand. Sorry for the long post, but I am so thankful for Michael at Doan. More

Great Experience! I just got my second car from Doan and came back to see Johnny D. because I had such a great experience the first time. This was no exception--he make I just got my second car from Doan and came back to see Johnny D. because I had such a great experience the first time. This was no exception--he makes the process easy, fun and stress-free. We have recommended him to friends and will continue to do so. Thanks! More

Excellence Service I gave Doan Dodge 5 stars due to the excellent service that I received from the Service Advisor AJ Duell. He was very professional, friendly, and effi I gave Doan Dodge 5 stars due to the excellent service that I received from the Service Advisor AJ Duell. He was very professional, friendly, and efficient. He made the necessary calls to get my niece's vehicle fixed in a timely matter. AJ truly takes care of his customers. More

Quick, Easy and Painless Stopped by to look at SUV type vehicles to lease since my lease was ending. Michael Huynh came out and greeted us in the parking lot immediately an Stopped by to look at SUV type vehicles to lease since my lease was ending. Michael Huynh came out and greeted us in the parking lot immediately and we told him how much we were willing to spend on lease payment and what we were looking at. We left and went to lunch. The sales person called us within an hour and gave us a price in our range. Vehicle delivery fast and easy. Sales person came in picked us up down the street dropping off the old lease. More

Easy Experience Doug at Doan Jeep was extremely helpful while I was purchasing my first car. He was informative and made the process very easy. I would recommend work Doug at Doan Jeep was extremely helpful while I was purchasing my first car. He was informative and made the process very easy. I would recommend working with him to anyone. More

First New Vehicle Purchase in over 12 years I was very happy with our experience with our salesman, Peter Tubiolo. We were in contact with him multiple times with many questions about the vehicl I was very happy with our experience with our salesman, Peter Tubiolo. We were in contact with him multiple times with many questions about the vehicle itself, warranty information and our financing options before we finally made the decision to purchase our Jeep More

Excellent Car Buying Experience My husband and I bought a new 2017 Durango this week. We are extremely happy with the competitive price and excellent service we received at Doan Dodg My husband and I bought a new 2017 Durango this week. We are extremely happy with the competitive price and excellent service we received at Doan Dodge. Michael Huynh was our sales consultant. We thoroughly enjoyed working with him and appreciated his knowledgeable, no pressure approach. Michael went out of his way to provide excellent service. He stayed late so we could test drive a vehicle and even came in on his day off to accommodate our schedule. . We would also like to express our thanks to our financial consultant, Sami Ansari. It was truly a pleasure to work with him and we appreciated his patience and knowledgeable advice which helped us get the best financing, warranty and protection plans to meet our needs. We highly recommend Michael and Sami and look forward to working with them when we buy my husband's next truck. - PGalayda More

No pressure!! Knowledgeable staff I had the most wonderful shopping experience for a used vehicle. (I know shocking!!) Usually the most stressful and pressured into purchase turned enj I had the most wonderful shopping experience for a used vehicle. (I know shocking!!) Usually the most stressful and pressured into purchase turned enjoyable and educational. Chris Malone helped guide me into giving different Makes and Models a second look when normally I'm a Toyota or Honda lover. I'll be back after the holidays since i felt more comfortable then other places I've shopped at. Thanks Chris for taking your time with me!!! More

Awesome experience, great people to work with! Peter was wonderful! My husband and I were just browsing because I was interested in test driving a Jeep. I still had a few months left on my lease a Peter was wonderful! My husband and I were just browsing because I was interested in test driving a Jeep. I still had a few months left on my lease and was over the mileage on it. I test drove the vehicle and liked it so we talked numbers. I liked the Cherokee but wasn't sure how much the payments would be. He also told me the incentives they had for the Compass, Renegade, and Patriot that would be around $100 less per month than the Cherokee which I really appreciated because I wanted to keep my payments within reason. The Cherokee was still my favorite so we talked numbers with that and he got us a monthly payment that was in our price range (we went with a 48 month lease and opted for a 15K mile per year allowance). He made the process quick, easy and stress free. Even my husband liked him and he's a tough sell! When his lease for his truck is nearing the end he's going to contact Peter to test drive the Ram trucks! Many thanks to Peter - your dealership should be proud to have such a fair, honest and likeable worker. More