West Broad Honda

Clear that they didnt care to have our business. My family has purchased 5 cars from Page Auto Group since 1999. Most recently a Pilot for my mother from West Broad. We went back bc our family needed My family has purchased 5 cars from Page Auto Group since 1999. Most recently a Pilot for my mother from West Broad. We went back bc our family needed a van and the certified one we wanted was listed as the worst deal out of 23 deals in a 75 miles area around the 23228 zip code. They confessed that they paid too much for it but wanted to hold onto it for a while to see of they could sell it for at least what they paid. Now I completely understand that. But then again we have been loyal customers for almost 2 decades! The way I saw it, they should take a loss on the poor investment so they could keep the business of our family. They wouldn't budge into the normal price range let alone a good deal. We said ok, lets see what other vans you had. They brought us another one very similar NON CERTIFIED vehicle they said had just come in. We got in for a test and noticed it was pretty filthy. Trim that looked to be easily reattached was hanging off dirt was in every crevice it seemed. When you opened the doors and back hatch there was dirt all in the parts you don't see unless opened. It was so crazy even a PENCIL was stuck in the steering column. We got back and said it ran well but it was pretty dirty and we assumed that so since it had "just" come in to the dealer it hadn't been detailed yet. The goof looked right 1st me and said nope it is ready to sell and of there are concerns he would forward that to the manager in charge of that department. They literraly tried to sell me a dirty piece of crap. To make things worse the price range that made this a normal reasonable deal included the vehicle still being in good condition. This can was far from that. It was such an insult we drove to Williamsburg Honda who immediately treated is like we were family and loyal customers of almost 2 decades. It was clear they wanted our business and gave us a GREAT deal. NOT a reasonable or good deal but a great one. In fact it was even a certified Honda. 5 cars from Page Auto since 1999. 3 of which were brand new. Now it's all in the past. I have left out several VERY insulting comments that were made by both the sales rep and the sales manager who was horrid and even raised his voice when we said we may write Mr Page bc of what was said by his sales rep. It was an atrocious experience and I will no longer be visiting Page Auto Group while those employees are there. The Sales Rep was named Tim. More

Matt is an asset to the company The work is always exceptional and is performed in a timely manner. I only work with Matt. He is respectful, kind, takes the time to explain the work The work is always exceptional and is performed in a timely manner. I only work with Matt. He is respectful, kind, takes the time to explain the work completed and answer any questions. After having dealt with 1 service rep that reprimanded me as though I was his teenage daughter, I almost gave up on West Broad Honda. Matt not only won my trust back, but my loyalty to this company. The quality of the work is consistently superior, and now the manner in which the service department is represented is of equal caliber. More

Great service I appreciated that the sales person did a great job listening to our requests and needs rather than focusing on how much we would spend. We were able I appreciated that the sales person did a great job listening to our requests and needs rather than focusing on how much we would spend. We were able to get a test drive quickly. The sales person was very knowledgeable about the vehicle we we looking at and the differences between the class levels of the vehicle. More

Easiest Car Buying Experience EVER from a Dealership I submitted an inquiry for a new car purchase online to multiple Central Va. Dealerships.... All responded promptly with a range of prices. I actually I submitted an inquiry for a new car purchase online to multiple Central Va. Dealerships.... All responded promptly with a range of prices. I actually took a couple of days and visited all dealerships.... Now keep in mind I had done my research, I had a price, vehicle, and the features in mind and by more than a mile West Broad Honda with the help of Marq (with a Q) Mckenny along with the FAMILY of team players did an Amazing Job helping me to make that happen. I purchased a new car with straight toward pricing, Great Customer Service and FAST financing and delivery. ... I am so pleased and will be recommending West Broad Honda along with its team to as many people as I speak with. More

Honda accord 2016 purchase. \price was to our expectation. staff very friendly. All paperwork finished in cohesive and timely manner. we were out of the door with our new car \price was to our expectation. staff very friendly. All paperwork finished in cohesive and timely manner. we were out of the door with our new car in less than three hour. More

Experience quite different this time than my last one. In the past I had a very upsetting experience so I was a little apprehensive about how I would be treated. I had a very caring and attentative service In the past I had a very upsetting experience so I was a little apprehensive about how I would be treated. I had a very caring and attentative service rep. this time. He had me out of there in less time than quoted. He was friendly and informative. Restored my confidence in this dealership! More

2016 Honda Accord Lease Very pleased with all persons involved in lease at West Broad Honda. Mike Mcmillen,salesman, was able to get the 2016 Honda Accord that I wanted. I ha Very pleased with all persons involved in lease at West Broad Honda. Mike Mcmillen,salesman, was able to get the 2016 Honda Accord that I wanted. I have gotten cars from Mike for some time and he is wonderful to work with. B J Burton, finance person, was very professional. More

Purchased Honda CRV My husband and I had a very easy transaction with the purchase of our New 2016 Honda CRV. The salesman (Brett Howell) who assisted us was spectacular My husband and I had a very easy transaction with the purchase of our New 2016 Honda CRV. The salesman (Brett Howell) who assisted us was spectacular and very knowledgeable. I highly recommend this dealership and would buy from them again. Thanks West Broad Honda, so happy to be apart of the Honda family. 😊 More

Honda Odyssey We had a good idea of what we wanted when we got there. Brett Howell helped us and was very knowledgeable and very helpful and very friendly. It was We had a good idea of what we wanted when we got there. Brett Howell helped us and was very knowledgeable and very helpful and very friendly. It was a very pleasant experience. We will certainly recommend him and your dealership to others. More

Oil change and inspection Yvonne Watson was exceptional in her approach and service delivery. Made the experience so easy and kept me informed along the way. Thank you Yvonne Yvonne Watson was exceptional in her approach and service delivery. Made the experience so easy and kept me informed along the way. Thank you Yvonne! More