West Broad Honda

Excellent Service The service techs were very courteous and prompt. They even rescheduled my service because I could not go on the scheduled time. I highly recommend The service techs were very courteous and prompt. They even rescheduled my service because I could not go on the scheduled time. I highly recommend this Honda dealership!!!!! More

Awesome service I love Honda! They always give me great service and show they truly care about the customer! After doing my oil change they sat down with me and reall I love Honda! They always give me great service and show they truly care about the customer! After doing my oil change they sat down with me and really showed personal interest in my vehicles well being! Thank you for that! More

Hassle free and NO pressure Mark welcomed me at the door when I entered and showed me options but never pressured. I left to make a decision and he stayed in touch but never pre Mark welcomed me at the door when I entered and showed me options but never pressured. I left to make a decision and he stayed in touch but never pressured. After making my decision Mark helped me understand the HUGE differences between the 2000 I turned in and the 2017 I purchased. Very patient!!! Timothy was wonderful at the close of the deal. Very nice young man. My only complaint is that I had wait a very long time before I could get in the finance office to close the deal. I waited about an hour for my turn. Mark did go back there and I know he was trying hard to push them to move on to my case. This is the only reason I am giving only 3 stars for customer service. Otherwise it would have been 5 stars. More

Great experience! Easy to schedule; friendly staff; initial maintenance on new car. This 25 word requirement to submit the review is annoying. My ratings on your cate Easy to schedule; friendly staff; initial maintenance on new car. This 25 word requirement to submit the review is annoying. My ratings on your categories should be sufficient. More

Exceplent West broad Honda does a good job. We fought the car from them and take it to them for service. They are well staffed to get people in and out quickly. West broad Honda does a good job. We fought the car from them and take it to them for service. They are well staffed to get people in and out quickly. The quiet room is a nice option so I can still get work done while waiting. More

service visit This is my third time here and Ive only have one good experience here. I'm not going to go into all the spill of why I'm upset about this dealership This is my third time here and Ive only have one good experience here. I'm not going to go into all the spill of why I'm upset about this dealership but I'll just focus on this issue. the power of steering light came on my Honda, I was working with Melissa to get my car fix I dropped my car of last Thursday of course everything is by appt so they didn't get to my car until that Friday. she called me to tell me what needs to be done I said OK and she was going to order the parts on Monday. Its now Friday again 7/14 and I HAD TO CALL HONDA TO GET AN UPDATE (I'm trying to figure out when is that OK) but whatever, Melissa wasn't there so I talked to another service person, he then told me "ma'am it doesn't look like anything has been done to your car. " so your telling me that you have my car for a whole week and nothing has been done" yes ma'am that's what it looks like, and Melissa isn't in the office so I cant tell you what has and hasn't been done. ... As a customer this is the wrong answer why am I calling to check the status of my car? why hasn't anyone called me? why hasn't anyone started to work on my car? I will be speaking to the GM tomorrow to see what he can do this is crazy!! the WORST Honda I have ever dealt with! do not recommend. More

Service visit I seem to never be able to get the same service advisor 2 times in a row, so now I specifically request or look fo Yvonne, who FINALLY got her own ser I seem to never be able to get the same service advisor 2 times in a row, so now I specifically request or look fo Yvonne, who FINALLY got her own service desk, but still is the fill in for the the other service advisors. Yvonne is the absolutely the BEST advisor I have had the pleasure to work with at WBH. Hands down, professional, courteous, knowledgable, honest, and just a nice person. Truly an asset to the service department. She is now the only advisor I will use. More

Recall repair Only reason I came for recall repair, so for that i gave 5 stars. I actually came here to by mini van before ,but I couldn't even buy set of tire if Only reason I came for recall repair, so for that i gave 5 stars. I actually came here to by mini van before ,but I couldn't even buy set of tire if i wanted it here (Hypothetically speaking ) I end up going to the hall st honda dealer mr young. Sold me great van, more than i could ask for.(I I believe Both the place owned by same person?)One place trying to sell me Van that I don't want and tell me what I want I could get and Laugh at me like I'm some silly person ,Where Mr. Young treating me what respect and he basically take care everything and got the van that I really wanted it. I'm happy at the end, but why so different? More

Rudeness of Technician This was my third time coming into the service department, due to tire light coming on my 2016 Honda Accord within the past three months. The technic This was my third time coming into the service department, due to tire light coming on my 2016 Honda Accord within the past three months. The technician(who completed my transaction) after the service was completed, was rude. He failed to make direct eye contact when asking a question about my tire light and was uninterested in my concern. More

Awesome! The young lady who helped got my car right in, even though I did not have an appointment. She was very pleasant & explained everything to me. She call The young lady who helped got my car right in, even though I did not have an appointment. She was very pleasant & explained everything to me. She called me to confirm what was being done & also that it was time for a couple other things too. Also when I got there, everything was explained to concerning my tires & brake pads in very easy terms. I commute 120 miles everyday to work & don't have a lot of mechanical knowledge so this information really helps me plan out my finanaces. Thank you so much for taking time for that. Also. I love yr waitroom. The restrooms are clean & fresh & the free hot coffee is wonderful. I LOVE that you have a quiet room. More