West Broad Honda

recall service I had 2 recalls for the airbag and airbag mechanism and the dealership made it a very smooth transition from dropping off the car, to arranging the re I had 2 recalls for the airbag and airbag mechanism and the dealership made it a very smooth transition from dropping off the car, to arranging the rental and picking it up the next day. The only thing I would have liked to change, was being able to use a loaner vehicle that I could test drive instead of a rental which was not a Honda. More

TY WAS THE BEST CAR SALESMAN EVER! We hate buying a new car. Hate it. Walking in the door I had a sense of dread. 30 seconds into working with Ty Ozgenc that all changed. Was patien We hate buying a new car. Hate it. Walking in the door I had a sense of dread. 30 seconds into working with Ty Ozgenc that all changed. Was patient and not pushy and listened instead of interrupting with information I do not need. I wanted my car buying experience to be like going to the store, picking out what I wanted, testing it out, and walking out the door, like shopping at Apple. I explained this to him and he was great! Gentleman in the financing department was also great and listened and walked us through everything. Every step of the way was exactly what car buying should be like in 2017. Purchased my 2017 Pilot Touring and love it. Ty has also followed up to ensure I know how to work all of the bells and whistles! More

Wonderful Staff Ty Ozgenc and Tim Cartwright provided a wonderful car buying experience. Ty wasn't pushy and listened to and answered all of my questions. I ask Ty Ozgenc and Tim Cartwright provided a wonderful car buying experience. Ty wasn't pushy and listened to and answered all of my questions. I asked to do the test drive alone so that I could get a better sense of the car without any distractions and was able to do so. Tim provided information in clear and helpful manner and also was attentive to my needs and not pushy. Great experience for a first time buyer! More

Guess my money is no good here Went to W Broad Honda today to look at a new 2017 Ridgeline. Spend the better part of an hour here, looking at Ridgelines in the lot, sitting in Went to W Broad Honda today to look at a new 2017 Ridgeline. Spend the better part of an hour here, looking at Ridgelines in the lot, sitting in them, etc. Not one sales person ever approached me to greet me, let me know they would help me, nothing. Even went back to my car (a Honda, one of the 2 that we bought new in the last 10 years) waited a few, and made another pass through the lot. I guess the sales staff want to pretend they are low pressure by ignoring customers? Won't be buying my next Honda here, that is for sure! More

Amazing Staff Getting there early for an oil change can be a hassle but soon it will be by appointment so the wait won't be as long. Getting there early for an oil change can be a hassle but soon it will be by appointment so the wait won't be as long. More

Two years later Still enjoy my 2015 Honda Odissey. It was the 30000 miles service. They fid good job! Was not charged fir inspiration. Was surprised with the tine Still enjoy my 2015 Honda Odissey. It was the 30000 miles service. They fid good job! Was not charged fir inspiration. Was surprised with the tine the service was completed ? More

Outstanding Service Prompt, professional and personable service! Service Writer went far beyond the minimum to make this an outstanding experience. Will definitely ask fo Prompt, professional and personable service! Service Writer went far beyond the minimum to make this an outstanding experience. Will definitely ask for her in the future. More

Great service Everybody was exceptionally helpful, i was in for oil change, they were quick, staff was very friendly.lounge area and the bathroom was clean. Is it 2 Everybody was exceptionally helpful, i was in for oil change, they were quick, staff was very friendly.lounge area and the bathroom was clean. Is it 25 freaking words yet? More

Exceptional Customer Service My experience at West Broad Honda exceeded my expectations. Every staff member I encountered was friendly, courteous and professional. I wavered bac My experience at West Broad Honda exceeded my expectations. Every staff member I encountered was friendly, courteous and professional. I wavered back and forth between two vehicles, my salesperson Olivia was extremely patient and answered all of my questions which helped me to finalize my decision. The auto financing process was smooth and efficient. The salesperson and finance manager partnered incredibly well, resulting in a seamless process. I was in and out the door within a few hours, from start to finish. I delayed picking up my newly purchased vehicle until the following evening due to my work schedule, and Olivia waited for me almost until closing time. You just don’t see this level of customer service anymore. I had an exceptional experience and would recommend West Broad Honda to anyone looking to purchase a vehicle. More

27 years of quality service! I've never taken any of my Hondas anywhere else for service. They always do an exceptional job and the waiting area is first rate. I've never taken any of my Hondas anywhere else for service. They always do an exceptional job and the waiting area is first rate. More