West Broad Honda

Brett was honest, reasonable, and focused on the customer Brett was great. Great employee for West Broad Honda. He was focused on my needs and wants in a new car. He went above and beyond. Brett was great. Great employee for West Broad Honda. He was focused on my needs and wants in a new car. He went above and beyond. More

Airbag recall Gave myself plenty time to schedule the appt and left my car for the day. Its best option if you can drop it off and do without a car. Gave myself plenty time to schedule the appt and left my car for the day. Its best option if you can drop it off and do without a car. More

Bought a new car Enjoyable experience from start to finish. Staff was kind, helpful, and experienced in helping me choose my car. Made the process very easy. I was ver Enjoyable experience from start to finish. Staff was kind, helpful, and experienced in helping me choose my car. Made the process very easy. I was very happy with my salesperson marq Mckenney. More

Olivia and Conrad are the GREATEST!!! After going through a lot of ups and downs the past few years, I did not think I would be able to get into a newer vehicle. But Conrad and Olivia made After going through a lot of ups and downs the past few years, I did not think I would be able to get into a newer vehicle. But Conrad and Olivia made it happen!!! I feel they both cared and had my best interest at heart!!! More

Excellent Service The service techs were very courteous and prompt. They even rescheduled my service because I could not go on the scheduled time. I highly recommend The service techs were very courteous and prompt. They even rescheduled my service because I could not go on the scheduled time. I highly recommend this Honda dealership!!!!! More

Awesome service I love Honda! They always give me great service and show they truly care about the customer! After doing my oil change they sat down with me and reall I love Honda! They always give me great service and show they truly care about the customer! After doing my oil change they sat down with me and really showed personal interest in my vehicles well being! Thank you for that! More

Hassle free and NO pressure Mark welcomed me at the door when I entered and showed me options but never pressured. I left to make a decision and he stayed in touch but never pre Mark welcomed me at the door when I entered and showed me options but never pressured. I left to make a decision and he stayed in touch but never pressured. After making my decision Mark helped me understand the HUGE differences between the 2000 I turned in and the 2017 I purchased. Very patient!!! Timothy was wonderful at the close of the deal. Very nice young man. My only complaint is that I had wait a very long time before I could get in the finance office to close the deal. I waited about an hour for my turn. Mark did go back there and I know he was trying hard to push them to move on to my case. This is the only reason I am giving only 3 stars for customer service. Otherwise it would have been 5 stars. More

Great experience! Easy to schedule; friendly staff; initial maintenance on new car. This 25 word requirement to submit the review is annoying. My ratings on your cate Easy to schedule; friendly staff; initial maintenance on new car. This 25 word requirement to submit the review is annoying. My ratings on your categories should be sufficient. More

Exceplent West broad Honda does a good job. We fought the car from them and take it to them for service. They are well staffed to get people in and out quickly. West broad Honda does a good job. We fought the car from them and take it to them for service. They are well staffed to get people in and out quickly. The quiet room is a nice option so I can still get work done while waiting. More

service visit This is my third time here and Ive only have one good experience here. I'm not going to go into all the spill of why I'm upset about this dealership This is my third time here and Ive only have one good experience here. I'm not going to go into all the spill of why I'm upset about this dealership but I'll just focus on this issue. the power of steering light came on my Honda, I was working with Melissa to get my car fix I dropped my car of last Thursday of course everything is by appt so they didn't get to my car until that Friday. she called me to tell me what needs to be done I said OK and she was going to order the parts on Monday. Its now Friday again 7/14 and I HAD TO CALL HONDA TO GET AN UPDATE (I'm trying to figure out when is that OK) but whatever, Melissa wasn't there so I talked to another service person, he then told me "ma'am it doesn't look like anything has been done to your car. " so your telling me that you have my car for a whole week and nothing has been done" yes ma'am that's what it looks like, and Melissa isn't in the office so I cant tell you what has and hasn't been done. ... As a customer this is the wrong answer why am I calling to check the status of my car? why hasn't anyone called me? why hasn't anyone started to work on my car? I will be speaking to the GM tomorrow to see what he can do this is crazy!! the WORST Honda I have ever dealt with! do not recommend. More