West Broad Honda

Tire re-plug and oil change My experiences are always pleasant. Staff is professional and prepared to answer questions when necessary. The waiting area is always clean and I lov My experiences are always pleasant. Staff is professional and prepared to answer questions when necessary. The waiting area is always clean and I love the "coupon money". Great customer service, Ms. Watson! More

Excellent customer service Every time I come to West Broad Honda my experience is nothing short of excellent. The representatives are always welcoming, helpful, and professional Every time I come to West Broad Honda my experience is nothing short of excellent. The representatives are always welcoming, helpful, and professional and service is prompt. Making an appointment is easy and my vehicle is always ready in the said timeframe or sooner. More

Oil change Service was good waiting area very nice. Very professional. They listen to what you are saying. No pushing repairs on you that you don’t need. Service was good waiting area very nice. Very professional. They listen to what you are saying. No pushing repairs on you that you don’t need. More

Treated With Courtesy It was a very busy day at the end of the month; however Mr. Marcus Freeman was kind, courteous, and patient as we worked through our lease agreement. It was a very busy day at the end of the month; however Mr. Marcus Freeman was kind, courteous, and patient as we worked through our lease agreement. At the conclusion of all the paperwork, we were introduced to Mr. Andy Trinh. He sat with us in our 2018 Accord and walked us through all the new electronic features. His thorough demonstration and courteous manner were very impressive! We left feeling well prepared and confident in our ability to utilize the many new features in our Accord. Mr. Michael Pascual took us through the paperwork. We waited quite a while to meet with him, but once we entered his office, he made us feel comfortable and appreciated. We have been customers of West Broad Honda since 1983. We remain with you because of your excellent personnel, fine service department, and high quality cars. More

Oil change Very easy to make appointment for oil change. Was taken right away while I waited and was done very quickly with a free multiple point inspection. Very easy to make appointment for oil change. Was taken right away while I waited and was done very quickly with a free multiple point inspection. More

Simple and Helpful Chris listened to my needs and showed me what I wanted without trying to pressure me into any decisions. Throughout the decision process he answered Chris listened to my needs and showed me what I wanted without trying to pressure me into any decisions. Throughout the decision process he answered all my questions via text and made the process really simple. When I was ready to buy he helped work a good deal for my family. All my life I have been a Toyota guy; but the great experience at West Broad Honda convinced me to try something new! More

Melisa is a rock star Had my usual great experience with Melisa Stillwell as my service advisor. Was in for an oil change, but she noticed my inspection was due and they k Had my usual great experience with Melisa Stillwell as my service advisor. Was in for an oil change, but she noticed my inspection was due and they knocked that out, no problem. Fast. Reliable. I'm one happy customer. More

2013 accord exl v6 the dealer performed a good diagnostic test according to the issue i was having with the FCW and LDW system failure fault. They checked my wheel beari the dealer performed a good diagnostic test according to the issue i was having with the FCW and LDW system failure fault. They checked my wheel bearings and abs sensors because they system was stating they were bad. After checking, the sensors were fine and they reset the computer. They did not throw parts at my car if they did not need it. In addition the salesman had the tech come to the front to re explain what he had found and to answer any further questions i had. More

Great Sales person. Fast Easy Purchase I have worked with Olivia previously and returned to work with her again to turn in our leased vehicle and lease another. Olivia was very easy to wor I have worked with Olivia previously and returned to work with her again to turn in our leased vehicle and lease another. Olivia was very easy to work with and quick with her reply's. We worked together via email communication in the beginning. And, really made the process easy and as quick as possible to get me in and out while my children were at school. Would definitely recommend this dealership as well as this sales person to others. More

Exotic and Tantalizing I brought my Honda 2017 Civic in for an oil change and the annual inspection. It took a while but that was ok as I read my newspaper while waiting, e I brought my Honda 2017 Civic in for an oil change and the annual inspection. It took a while but that was ok as I read my newspaper while waiting, enjoyed the dealership's hot beverages, and ate up all their donuts. It was the first inspection so there was no charge. Nice. More