West Broad Honda

New car Salesman knew the product and its features. He gave us plenty of time to look over and drive the cars we wanted to try out. All the staff was friend Salesman knew the product and its features. He gave us plenty of time to look over and drive the cars we wanted to try out. All the staff was friendly, helpful and efficient. More

Professional & Good Experience Scheduled to have an oil change and state inspection completed on my car. When I came in, I was told that it would be a 1.5 hour wait. I was not reall Scheduled to have an oil change and state inspection completed on my car. When I came in, I was told that it would be a 1.5 hour wait. I was not really sure why it would take that long but I waited and left with a new state inspection, completed oil change, and a list of things that I should look into in the near future. More

It was a great experience. I gave the ratinf because they treated me really nice and cared about my situation. And I was seen in a timely manner. And I appreciate that. I gave the ratinf because they treated me really nice and cared about my situation. And I was seen in a timely manner. And I appreciate that. More

Customer Service Steven in the Service Department is always very professional and quite knowledgeable. Service was completed in good time. Waiting room area is quiet, Steven in the Service Department is always very professional and quite knowledgeable. Service was completed in good time. Waiting room area is quiet, though I always seem to have challenges accessing the WiFi More

Exceptional I called and scheduled an appointment and was pleasantly surprised to receive an email reminding me of my appointment. Not only did I get my car bac I called and scheduled an appointment and was pleasantly surprised to receive an email reminding me of my appointment. Not only did I get my car back in a quickly, they washed it and brought the car to me. I guess they could see I was having difficulty walking. Shannon was friendly and her smile contagious. The shuttle driver was outstanding. She was engaging and drove cautiously. More

Excellent. I had to get my car inspected ASAP, as I had not realized that it had expired the previous month. Then unexpectedly I had to rearrange my calendar so I had to get my car inspected ASAP, as I had not realized that it had expired the previous month. Then unexpectedly I had to rearrange my calendar so that I could attend a memorial service for a friend who had died. The West Broad Honda folks were flexible to fit me in for an earlier appointment. When it took longer for them to go over my car, they went above and beyond by giving me a lift to another appointment that I had that day, which had also been bumped up to accommodate the memorial service. Rudy was so kind to take me to where I needed to go while my car was still being worked on. I have confidence in their taking care to make sure my Honda Pilot is road worthy. By the way, I made the memorial service in time. Thank you. More

I like being able to have an appointment for an oil change. They have a nice quiet waiting room where I can work and not be disturbed. I was able to have a free snack which became my lunch. Helpful staff. They have a nice quiet waiting room where I can work and not be disturbed. I was able to have a free snack which became my lunch. Helpful staff. More

A Good Experience! The service technician was pleasant, knowledgeable and courteous. My wait time was short and the work was done correctly. It is nice that there ar The service technician was pleasant, knowledgeable and courteous. My wait time was short and the work was done correctly. It is nice that there are several waiting rooms provided. More

Oil change be tire rotation I was impressed by the quickness of the entire process. I was in and out in less than 45 min. Car was clean when picked up. I was impressed by the quickness of the entire process. I was in and out in less than 45 min. Car was clean when picked up. More

Very friendly, helpful staff. Sales team could not do enough to make our experience a pleasurable one. Donald Johnson, our salesman, was wonderful. He could not have been more he Sales team could not do enough to make our experience a pleasurable one. Donald Johnson, our salesman, was wonderful. He could not have been more helpful. Thank you Donald! More