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Wesley Chapel Honda
Wesley Chapel, FL
2,567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,567 Reviews of Wesley Chapel Honda
November 25, 2019
Very pleasent car buying experience with Tommy Sisk We have always had good experiences with this dealership for purchases and service. This was our third Honda purchased from them. Tommy Sisk was ext We have always had good experiences with this dealership for purchases and service. This was our third Honda purchased from them. Tommy Sisk was extremely helpful. He addressed all of our questions and concerns, compared vehicles with us, explained the features of each, and worked with us through the entire purhcase process beginning to end. It was a very pleasent car buying experience. More
by GT
Employees Worked With
Tommy Sisk, Fitz Gallimore
November 19, 2019
Excelente trato. Amabilidad, profesinalismo llegamos en busca de una SUV y salimos con 2 carros. Yamira George muchas gracias por todo. Super contenta con mi guagua. Y mi esposo con su carro busca de una SUV y salimos con 2 carros. Yamira George muchas gracias por todo. Super contenta con mi guagua. Y mi esposo con su carro More
by Santosy13
Employees Worked With
Yamira George
November 15, 2019
Zero customer satisfaction I usually refrained from writing costumer reviews, not only because of lack of time, but because very few shopping experiences are memorable to the po I usually refrained from writing costumer reviews, not only because of lack of time, but because very few shopping experiences are memorable to the point that such review is needed. Unfortunately, for me, my latest dealing with the Honda Wesley Chapel Dealership in FL was one of the worse experiences as a client I have experienced. I bought a new Honda less than a year ago, and still under manufacturer guarantee, the tires explode without any reasonable explanation for it. I spent over 5 hours in there listening to all their excuses to make me pay for the damage when I had pictures and evidence of the fact that there was no crash or any road hazard capable of causing said damage. I finally decided to directly contact Michelin, the tire manufacturer, who pleasantly surprising was very attentive and receptive to my issue. After hours of back and forth with the Honda Manager, and actual advocacy on my behalf by Michellin representative, the tire manufacturers agreed to change my tires because Michellin was going to pay 50% of the tire cost. However, they charged full replace service cost. Neither Michellin representative or me understood how or why will a manager decided to go against the manufacturer advice and not take responsibility for the replacement of the damaged pieces. The manager was completely deaf to anything besides getting money out of pocket, not proof or advice will suffice for them to take responsibility. As the tire manufacturer said, since I was not the original client, they could not provide replacement directly. I went to the Honda Wesley Chapel because they sold me that car and I believed that we as customers were important to them. The dealership made a "technical visual inspection" and determined that "customer hit something in road to damage both front tires". I disagree with that inspection and show them photos of the road at the time as well as the tires in different angles. They took into account my evidences or the explanations and supporting argument I presented. In my opinion, the only thing that Wesley Chapel Honda wanted was to charge me additional money for selling me new tires and the service charge; without regard for the wider consequences of a probable manufacturing defect, including my safety and that of my family. The dealership wanted to charge me the cost of two or four tires plus labor and alignment. They wanted me to pay in full, despite evidence and commitment of replacement directly to them by the manufacturer. I understand they are there for the business, but their business is based on customer satisfaction, the more satisfy the costumer, the better their business is. In this case, the manager and the dealership got a FF on customer service and an A+ on predatory business practices. More
by HCT
Employees Worked With
Bill James, Parts & Service Director; Daniel Arvizu
October 31, 2019
Our first stop shopping for a Ridgeline truck. Stopped into the dealership where Mo Albashiti introduced himself.After a brief discussion of our wants and needs,Mo said he had just what we were loo Stopped into the dealership where Mo Albashiti introduced himself.After a brief discussion of our wants and needs,Mo said he had just what we were looking for.He was correct,and we took it for a test drive. As this was our first stop,we had not intended to make a purchase at that timeWe discussed prices,trade in,etc.we arrived at a figure that sounded very reasonable,and Mo suggested we take it home for the night and think about it,which we did.we brought in our trade in the next day.Normally the meeting with the finance Dept.cal be very stressful,but in this case it was a breeze! We are very happy with our purchase , and with the staff at Wesley Chapel Honda....especially thanks to Mo! More
by Larryca
Employees Worked With
Mohammed Albashiti
October 30, 2019
Excellent Dealership Ashley was a true professional and listened to our needs.Justin listened and made our deal happen .There was no pressure and a TRULY enjoyable experie Ashley was a true professional and listened to our needs.Justin listened and made our deal happen .There was no pressure and a TRULY enjoyable experience.I will recommend your team to my friends if they want a straight forward honest experience.Thanks Again Steve,Lib and Lil CeCe More
by vetteman
Employees Worked With
Ashley and Justin
October 18, 2019
Mi Experiencia Hoy he tenido la mejor experiencia en Wesley Chapel Honda con la Vendedora Yamira , Gracias por tù paciencia y conseguirnos nuestro vehículo. La reco Hoy he tenido la mejor experiencia en Wesley Chapel Honda con la Vendedora Yamira , Gracias por tù paciencia y conseguirnos nuestro vehículo. La recomiendo 100% More
by Otero, 123
Employees Worked With
Yamira George
October 12, 2019
Great experience! Kevin Campbell assisted me with upgrading my leased car to a new model with great safety features and new technology. He was very friendly and helpfu Kevin Campbell assisted me with upgrading my leased car to a new model with great safety features and new technology. He was very friendly and helpful...even helped me with getting a better rate on my car insurance by making minor adjustments. More
by Jen
Employees Worked With
Stacy Dahlen, Kevin Campbell
October 11, 2019
We had an excellent and wonderful experience with our We had an excellent and wonderful experience with our sales person Yamira George at Wesley Chaple Honda, she went over and above to make our exper We had an excellent and wonderful experience with our sales person Yamira George at Wesley Chaple Honda, she went over and above to make our experience a delight. She was honest, kind, and fast treatment, she explained every detail and answered all the questions and doubts that we had. Feeling comfortable and trusting the person who is selling you a car is the best experience you can have. She recommended the best options to choose from. As we sat down to do the paperwork, it went smooth and they had us out quickly and efficiently. I will definitely recommend her to all who are looking to buy or lease. Thanks again for the excellent service. More
by Kamal
Employees Worked With
Yamira George
October 10, 2019
Friendly and helpful While the physical storefront of this dealership is average, and the physical location makes it a bit tricky to reach, my overall experience was very While the physical storefront of this dealership is average, and the physical location makes it a bit tricky to reach, my overall experience was very good. We were met by a first year sales associate who listened to what we said and worked hard at creating a special atmosphere around what would have been an ordinary dealership experience. John Ermauv was his name and I appreciated his friendly and low key approach to sales. We appreciated that we could text back and forth with him about the vehicle in which we were interested, even texting for part of the price negotiation. He went out of his way to smooth the bumps involved in the process of car buying. The finance guy (whose name I unfortunately cannot remember) was friendly and very efficient in preparing the voluminous paperwork for purchase, and explaining each document as we performed the ritual of signing lots of paper. A few days after purchase, we were pleasantly surprised to receive in the mail a nice box of cookies with a thank you from the ownership. Nice touch. More
by Joe
Employees Worked With
John Ermauv
October 08, 2019
Great customer service at this dealership. Worked with DJ and he worked hard for me until I got the car I wanted very great full for the help. and he worked hard for me until I got the car I wanted very great full for the help. More
by Chrysler driver 21
Employees Worked With
Dj internet sales, Darryl Warren
