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Wesley Chapel Honda
Wesley Chapel, FL
2,567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,567 Reviews of Wesley Chapel Honda
March 15, 2020
We are very happy with the car itself. We searched it out and it has the features we wanted. But my husband will have to bring it back in soon because the tire sensor is broken or malfunctioning. When we wer and it has the features we wanted. But my husband will have to bring it back in soon because the tire sensor is broken or malfunctioning. When we were leaving with the car we asked why they hadn’t filled up the tires since the sensor light was on, and we were told that they didn’t have access to the air pump. The tires all looked fine so we went ahead and left. Sure enough today we filled all the tires to the correct pressure and then noticed that one tire on the driver front side is a different tire than the other three. We also noticed that the fog light on that corner is broken. Bulb still works and lights up fine but the plastic casing was completely cracked. It seems the previous owner ran over something and damaged that corner of the vehicle, replacing the tire before trading it in. This is likely also the reason why the sensor is malfunctioning. When we were leaving with the car we asked why they hadn’t filled up the tires and we were told that they didn’t have access to the air pump. The tires all looked fine so we went ahead and left. But what we’re mainly disappointed with is the sales tactic that was used to try to blindside us with a higher price at the last minute. On Carfax and other sites the listing price showed as fair, but only because they were not including the reconditioning of the car. My husband has purchased cars before from dealerships and reconditioning is an expected service to be done to a car before reselling it. And it should absolutely be included in the list price from the beginning. If that had been included in this list price, Carfax would have clearly stated that it was being listed at an unfair price, above its market value. The salesman did a great job of never mentioning this during discussion of the vehicle and plans for payment. He never actually said the specific price of the vehicle during these conversations, just kept referring to what a great price it was, and he strategically drew our eyes to the areas of the paperwork that he wanted us to see rather than the very fine print where this fee for reconditioning was stated. It wasn’t until late in the evening when we were with the financial person setting everything up that we were shown that $1200 had been added to the price for reconditioning. We were expecting the dealer fee, taxes, etc. We know this is normal. The $1200 for something they always do and should always include in the list price from the beginning is ridiculous and very disappointing customer service. It’s clear that this dealership lists their cars in a way that they will look like a fair price on Carfax and other sites, but consumers beware, it’s not an honest listing price, and they will do all they can to hide that from you until you’ve already committed much of your time to the deal. Kristen and Jerry Kellar More
by kristenleawood
Employees Worked With
Eddie, Darryl
March 11, 2020
kevin , He is an awesome salesman. He goes above and kevin , He is an awesome salesman. He goes above and beyond to educate his customer(s). I appreciate his patience and his ability to answer my quest kevin , He is an awesome salesman. He goes above and beyond to educate his customer(s). I appreciate his patience and his ability to answer my questions and concerns. He is awesome. More
by Ruff
Employees Worked With
Myra , Kevin Campbell, Fitz Gallimore, Stevie Pescarino
February 26, 2020
Good Experience Happy Kevin Cambells, He is there always ready to help. The cars are nice. I can't explain all the words for this man but very nice. Kevin Cambells, He is there always ready to help. The cars are nice. I can't explain all the words for this man but very nice. More
by templesls
Employees Worked With
Kevin Campbell, Fitz Gallimore
February 07, 2020
thank to my sales rep Ed went above and what i wanted to do set out and did all and more then i was looking for thank you enjoying my new suv.hope to do my next purchase with him down the road. set out and did all and more then i was looking for thank you enjoying my new suv.hope to do my next purchase with him down the road. More
by bllambert623
Employees Worked With
Edward Osborne
February 05, 2020
Muy buen servicio, rápido, nos sentimos muy cómodos y bien atendidos. Tuve una experiencia excelente y sobretodo muy confiable, muy buenos consejos y trato muy cálido...uno se siente verdaderamente cómod bien atendidos. Tuve una experiencia excelente y sobretodo muy confiable, muy buenos consejos y trato muy cálido...uno se siente verdaderamente cómodo a la hora de elegir y comprar More
by Fabioydiego2626
Employees Worked With
Yamira George
January 27, 2020
I got a great deal on the truck I bought. And help the staff provided was first. I would recommend Wesley Chapel Honda to anyone to get a great deal on a vehicle. staff provided was first. I would recommend Wesley Chapel Honda to anyone to get a great deal on a vehicle. More
by kevinmaillet33
Employees Worked With
DJ Wilson, Fitz Gallimore
January 22, 2020
Abraham was a fantastic salesman. Very knowledgeable, and wasn’t pushy at all. He allowed the vehicle to speak for itself, which I appreciate very much. Jim jumped through hoops to get my dream vehicle in ou wasn’t pushy at all. He allowed the vehicle to speak for itself, which I appreciate very much. Jim jumped through hoops to get my dream vehicle in our families price range. My only complaint, which has NOTHING to do with the employees; is that the tax isn’t included in the monthly payment you negotiate. That translated into an additional $40.00. Evelin did give us a few extras to compensate, which we greatly appreciate. This is my 3rd car with Honda, I don’t foresee ever not owning a Honda. More
by candicenordyke
Employees Worked With
Abraham, Jim, Evelin
January 18, 2020
After a week, no one calling to say car is ready. Mr. James, We are writing in regards to our recent $2,400 service repair on our 2014 Honda Accord because the engine and airbag lights were on. W Mr. James, We are writing in regards to our recent $2,400 service repair on our 2014 Honda Accord because the engine and airbag lights were on. We had an appointment on Thursday, December 26th. Upon inspection of the vehicle we were told that the engine harness needed to be replaced. At this point, our insurance company (Progressive) advised us to leave the car at the shop because they recommended for the vehicle not to be driven. Stacey Brunner had indicated via text that the car would be ready on Thursday, January 2, 2020 and that she would let us know. Both us and our insurance company tried to contact her on Thursday afternoon without success. After not hearing from her by Friday, we called the main number--only to be told she had been out. We would like to express our disappointment that an enterprise such as yours does not seem to have a follow up procedure when one of its employees is absent. We would also like to add that Stacey Brunner was very friendly and professional. Our only concern was that no one followed up with us in her absence. Best Regards, Mr. and Mrs. Paul and Luisa Lugo More
by lel5757
Employees Worked With
Bob James, Stacey Bruner, Chris
January 09, 2020
Phenominal experience!! I came to Wesley Chapel Honda for the purpose of looking at a vehicle that I found on the internet. I met with D.J. He was great. He showed me the veh I came to Wesley Chapel Honda for the purpose of looking at a vehicle that I found on the internet. I met with D.J. He was great. He showed me the vehicle in question and tried everything he could to work out a great deal for me. By the end of the morning I got great money for my trade in and left with the vehicle I came for. I would buy from D.J. and Wesley Chapel Honda any time. More
by bigpun1222
Employees Worked With
Darryl Warren
