Wesley Chapel Honda

Mike B is a mediocre lazy . He never explain me what happen it cars only guessing. He refuse to returns my calls today I came back to the dealer and he refuse to help me agai He never explain me what happen it cars only guessing. He refuse to returns my calls today I came back to the dealer and he refuse to help me again. I don't understand why honda don't do anything about. I request to see another person o advise to be willing to help me . This employees are so arrogant they treat you like you like peace of #$.. This is not customer service at all. They get pay to help us not be ignored people . More

Terrible service department. They could not figure out the problem after my car sat there for almost two days. So I went to a different Honda dealership and they were able to tell me the issue in less th the problem after my car sat there for almost two days. So I went to a different Honda dealership and they were able to tell me the issue in less than 5 minutes. Do yourself a favor and go to another dealership. Even the service manager I reached out to, didn’t try to rectify the issue. More

I need to apologize Yamira, because even though she did not negotiate the car with me, she had the mission to deliver it to me. As a result of a misunderstanding with Jose Gutierrez from the financial depa not negotiate the car with me, she had the mission to deliver it to me. As a result of a misunderstanding with Jose Gutierrez from the financial department she was damaged in the sales goals. Yamira has always been very willing to help me. More

I called the dealership Saturday to schedule service after seeing the low tire pressure light come on. The person taking the call kept interrupting me and was rude stating that they had no available ap after seeing the low tire pressure light come on. The person taking the call kept interrupting me and was rude stating that they had no available appointments. I reminded him about customer service and asked him to look for available appointments for the week. He initially told me Thursday but then told me to come in Sunday at 9:00. When I arrive there are 7-8 cars ahead of me. When someone finally spoke to me one person told me there were 2 customers with appointments and the rest weren't. He said that "they always say come in at 9:00 because that's when we open." Very disappointing, now I see why the person that I spoke to Saturday was laughing. I decided to leave when the second person rudely told me I can drop the car off but he couldn't tell me when he'd get to it because all of the cars in front of me had appointments, clearly lying. I came to the dealership because I've never had a bad experience there but, I will think twice next time. I understand their frustration but, it seems like an internal company problem and should not be taken out on the customer. More

Thank you Wesley Chapel for yet another great customer experience x 5 (cars)! I just purchased a beautiful 2019 CRV that I am so excited about. I didn't think I would be able to afford a vehicle with so experience x 5 (cars)! I just purchased a beautiful 2019 CRV that I am so excited about. I didn't think I would be able to afford a vehicle with so many options, newer and such low mileage. If I could give Renaldo 100 stars - it wouldn't be enough....he was awesome! Such a sweet guy that really listened to what was important to me in a vehicle, found one that totally exceeded my "wants" and went to bat for me on pricing. There was no back and forth haggling (everyone hates that!) - they worked magic with the numbers and I drove away in my dream vehicle. Probably the best and easiest buying experience I've ever had. As always - I will refer anyone and everyone to Wesley Chapel Honda. They have always been incredible with customer service, providing reliable vehicles that I feel safe in and I never walk away with buyer's remorse (as I have in the past). I am just thrilled with my new vehicle and very happy with the payment terms. Renaldo - thank you for all of your hard work and making this such a great experience for me! More