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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,285 Reviews

1,285 Reviews of Wellesley Volkswagen - Service Center

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November 16, 2021

Had a great experience with Drew. I needed to get a tire replaced. He set one aside and I was able to drop the damaged tire the night before and pick it up the next day. Entire process was hassle free. T More

by BrianM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

Excellent service and followup by Sam on service call and Michael E. in sales for looking up possible replacement car. More

by TKORSNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Eustace, Samantha Briody
November 09, 2021

Excellent service all the time. Karl very knowledgeable and always give a thorough explanation of what the service consists of. Samantha Briody spot on with price quotes. More

by CECCAROSSI_ROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
November 09, 2021

Drew is the ideal service person—listens well, pinpoints cause, effect and remedies. Always satisfied. More

by fayesnider430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
November 08, 2021

Excellent service every time I go. Speedy service, all charges explained in advance, good communication and a comfortable showroom to wait in. More

by MACAL425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2021

My recent service appointment was quite the pleasure. Sam was on point with all the information very quickly that I needed and more. Sam surely made VW look smart and efficient Thank you VW and More

by leep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Briody
November 03, 2021

After a 30 year history and many cars Wellesley VW are always first rate. Attention to detail is outstanding More

by ATKINSON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Briody
November 02, 2021

Friendly staff,fast service and good communication ,I can highly recommend them to all my family and friends More

by PROSHINEMARCELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

PROSHINEMARCELO responded

Highly recommended

October 28, 2021

Service was excellent. All my questions were answered and the person who took care of me was very accommodating. Getting my car washed is always a bonus! More

by MARSHA.BIERNAT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the person who took care of me so I can't answer all these questions.
October 25, 2021

Drew gave clear expectations for how long service would take and provided updates along the way. Overall was there for less than an hour and was happy with my experience. More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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